synder.com Opiniões 

541
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I only used this software because it was recommended by Quickbooks online to sync transactions from Stripe. While annoying to set up, syncing generally worked. Their customer service and billing has b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their... Ver mais

Classificada 5 em 5 estrelas

While Synder is beyond helpful in getting all our orders imported and synced into QBO, it's the fact that I can hop on a chat and immediately start talking to a real person when I need help. I typical... Ver mais

Classificada 5 em 5 estrelas

Synder has been my greatest find for syncing transactions into Quickbooks! I use Synder to sync detailed transactons from PayPal and Square intead of manually entering saving me hours of data entry. T... Ver mais

Informações sobre a empresa

  1. Empresa de software de contabilidade

Escrito pela empresa

Synder is a powerful accounting automation platform that centralizes multichannel data and ensures accurate reconciliation across multiple channels and GAAP-compliant revenue recognition. Seamlessly integrating with your sales channels, payment platforms, inventory systems, and ERPs, Synder effortlessly consolidates and categorizes different layers of your financial data. Ideal for businesses with multi-source data and complex operations, Synder also provides teams with instant data analytics and affordable invoicing solutions. Perfect fit for industries like Retail & Consumer Goods, Technology & SaaS, Accounting Firms, Marketing Agencies, Non-profits & Associations, Wholesale, Professional Services, Hospitality & Travel, Automotive, Manufacturing, and more.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

541 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(541)

9 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

The squeeze

It's a simple product. It does a straightforward job of syncing the transaction correctly. The problem is they keep increasing prices, gating features in higher plans, and introducing dark billing patterns. The users aren't their primary focus anymore. When I tried unsubscribing, it wouldn't let me and they forced me to schedule a call instead. Ridiculous.

3 de agosto de 2022
Opinião espontânea
logótipo da synder.com

Resposta da synder.com

Dear Derick, we are sorry to hear about your experience. The pricing of the software is adjusted according to industry standards and depends on external factors like inflation and the expansion of functionality and services, as it is important for us that your books are always protected and balanced. However, it is still possible today to find a plan for any business size in Synder and our team is always glad to discuss and help so that you can make informed decisions that benefit your business. Regarding the off-boarding process, we also take extra care with account cancellations, so it does not affect anything in your accounting system, since Synder works with large amounts of data and security is our top priority. We are sorry if it seemed overwhelming, but sometimes additional actions are required to ensure your data is safe. Concerning the cancellation itself, we are sad to see you go, and we invite you to give it another try in the near future as we are just about to deliver a bunch of cool enhancements that are meant to benefit businesses with online transactions.

Classificada 5 em 5 estrelas

In getting started with Snyder I was…

In getting started with Snyder I was coming from another integration service that we'd invested a good bit of time and money into only to find out they didn't meet our needs. I opened a chat and Renata was kind enough to answer all of our questions and send us some guides to get us started. So far my experience with Snyder has been fantastic.

29 de julho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Had a few connection problems... but

Had a few connection problems, but George was extremely helpful and we got there in the end. Great software when running smoothly - takes a lot of the stress away from trying to manage multiple accounts

29 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I am new to Synder

I am new to Synder, and had experience some difficulties at the beginning and Andrey was very kind and helpful. With his explanations, I was able to settle my problem!

Manon

28 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous support from Lizzie on our onboarding call.

Lizzie was fabulous in our onboarding call. She walked me through all the steps, and even gave me tips on how to better configure my QBO. I now feel highly confident that my synchronization will work correctly, that I've streamlined my process and I'm also equipped to make changes and update on my own. Thank you Lizzie!!!

22 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Synder has streamlined our bookkeeping…

Synder has streamlined our bookkeeping with great software and more importantly great customer support. Lizzie has made herself available and goes above and beyond to make sure our accounting integration with quickbooks is a well oiled machine!

21 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

My initial thought of Synder was…

My initial thought of Synder was disappointing, I had reached out for human tech support, but I received emails to link to tutorial support.

I did receive one telephone call and the woman said we had a bad connection, said she would have to call back, and immediately hung up, never called back.

Thankfully, George Bylin called me yesterday, and discovered that I had Synder accounting and not linked to QuickBooks. Therefore, he assisted with canceling Synder accounting and resigning me to link with QuickBooks. I am profoundly grateful for his knowledge and support. At this time, I am going to catch up with my bookkeeping, with hopes to try again in August, as George has shown me that Synder will meet my needs for additional support with QuickBooks.

Susan

21 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lisa Nikanovich is the best

Lisa Nikanovich is the best. she knows exactly how to explain the software. She is surely an asset to your company. She is so good that i even offered her a job.

19 de julho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Didn't work for me but understandable

While I can see the software is very powerful and cool and can probably do alot of cool stuff. However, this company's product did not handle my company's situation. After some initial hurdles, all was resolved with their head of customer service. The only thing I would make sure is perhaps if people do a bit more research before signing up as they have a no refund policy if the product does not do what you need.

17 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Lizzie was amazing

Lizzie was amazing! She understood the problems I was having and wasted no time in fixing. I wish all support people were as polite, professional and knowledgeable as she is.

11 de julho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Satisfied with the product

I've been using Synder for over a year now. The product works as expected, with few or no errors that I had to go back and fix. It makes bookkeeping reconciliation much easier (basically, all revenue is taken care of).

In the few instances where I had to redo syncs (once because my Square API got disconnected, another because I had gone over my limit and only caught it after a few days), their support team has been pretty quick to respond and help resolve.

Overall, I'm happy with the product and price point. It could get expensive if you have a lot of transactions, so this product might not be worth it for low AOV, high volume businesses (eg a cafe).

6 de julho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Working with Liza was awesome!

Was a pleasure working with Liza, she explained everything and answered all my questions.

A lot more helpful than many external hires we've had to try to help us with Synder.

Much appriciated! =D

15 de junho de 2022
Opinião espontânea

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