Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.
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Leia as opiniões dos outros
Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver mais
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver mais
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver mais
Informações sobre a empresa
Sobre Tanstella
Escrito pela empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Informações de contacto
Dandenong North, 3175, Melbourne, Austrália
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,1
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 36% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Questions answered promptly via email.
Questions answered promptly via email.
Product was high quality. Very satisfied with the service and product. Also delivery from Melbourne to Queensland was a very short time. One very happy customer.
Thanks Tanstella!!
29 de outubro de 2023
I ordered 2 bedside tables
I ordered 2 bedside tables. Both flat packs had 1 wrong panel in them. The quality of the product is rubbish. Even for $250.
18 de outubro de 2023
Resposta da Tanstella
Hi Wayne,
Thank you for your feedback.
We are sorry to hear about the issue.
If the product is faulty or defective, can you please contact our team at info@tanstella.com.au? So our team will assess the case, and advise you further.
Regards,
Tanstella
When I realised batteries were…
When I realised batteries were incorrect, the ease of the return policy was very good
16 de outubro de 2023
Good product delivered promptly
16 de outubro de 2023
Good product and acceptable delivery…
Good product and acceptable delivery speed
16 de outubro de 2023
Great quality products
All of the products i have ordered from shower heads, gas stove top, wall oven, bathroom vanity to Shavers cabinet have been perfect. The prices are way less than most and the products are quality. Delivery is fast as are any email replies.
8 de outubro de 2023
Got pcl in good time and as ordered.
8 de outubro de 2023
10th-10th ordered
10th-10th ordered, arrived at depot in town 19th, delivered (after 3 phone calls), 25th. The middle joining pole were both Female fittings had to Bodge up a connecting piece.(still a bit SAGGy) not impressed over all...
10 de outubro de 2023
Resposta da Tanstella
Dear customer, thank you for your feedback. Please contact our customer service if you have any inquiries. We have many more great products that you may like and we believe your experience with us will be better next time.
Order arrived fast and without damage
Order arrived fast and without damage. Good ppl to shop with.
12 de outubro de 2023
Quick delivery the item was as…
Quick delivery the item was as described and good quality . Will shop here again.
10 de outubro de 2023
I was thanked post my previous purchase…
I was thanked post my previous purchase which was very thoughtful.
Second purchase was simple and easy.
12 de outubro de 2023
Placed order 1/10/23
Placed order 1/10/23
Have not received order !!!!
Have contacted online store with no resolution, replied oh if you haven’t received in a couple of weeks contact us again.
Have made contact with courier service with no resolution to lost parcel.
Have requested a refund- no reply so have now put in dispute through PayPal.
Would not recommend buying of online store, pathetic customer service.
Received order 27 days after placing order 👎, what pathetic service won’t shopping from this store again.
Attempting to return goods but of course not replying to me, typical.
25 de outubro de 2023
Opinião espontânea
Resposta da Tanstella
Please be advised that your order was delivered on 27/10. The transit time is within the normal delivery timeframe from Melbourne to regional Tasmania, which is from 14-20 business days.
Please contact our customer service team at info@tanstella.com.au if you want to arrange a Change of Mind return.
Very negotiable courier.
Got email befor delivery but would have liked a text message so as to be at address on day of delivery.
Courier was very helpfull with delivery location.
27 de setembro de 2023
I actually built it myself!
Realised I shouldn't have bought it as I'm now 77 and can't get down on the floor. But used my initiative, cleared the table, used a thick cloth and built it there. Only thing was I had to do was wait for a young friend to lift it off. But was really quite easy to understand the directions- even if there was one bit that did not apply to it.
1 de outubro de 2023
Ease of website ordering and quick…
Ease of website ordering and quick delivery. Expected to be slightly larger in size but does the job well enough.
24 de setembro de 2023
Reasonably quick
27 de setembro de 2023
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