Dolly Opiniões 3745

Sorry to be terse.... everything was great, went well and assisted by great company personnel who knew what they were doing, acted competently, professionally and efficiently. If asked appropriately, we would use your services again, and recommend you to anyone else...

The crew did not speak English, and delayed using the translator or his phone. Confusion at destination as to whether or not they would do inside del'y, when I specifically listed it as well as the flight of stairs. Difficult to obtain a phone number for dolly.com, but once I reached someone, the problem was resolved.

Took care of my appliance, didn't damage anything and didn't scratch or mar the walls , in a very tight space.

I was in the hospital when they delivered supplies for the closet and they didn't put them in the apartment.
They were left on a loading dock. When they finished they left a mess of old shelving, boards, bags of
waster materials in one of the bedrooms. The closets
look very good.

Horrible experience overall. I have written a complaint and have yet to hear back about a resolution. Movers came 3 hours late, with incorrect moving vehicle and damaged my property! Will not be using this company again.

Arrived early and took great care of my furniture with pick up and delivery.

Ease of scheduling
Reliable
Good communication

No contact or customer service and I scheduled with no reply

Both movers were wonderful!

The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go as planned, which it did. I then didn't get charged for several days after my move which made me anxious again. I was finally charged but it's showing up weird on my bank's side. Some unnecessary anxiety and calls to customer service but the move itself went super smooth and my movers were great. Customer service was also nice just wish I didn't have to call them twice for a simple booking.

My Dolly delivery duo was fantastic! Delivery of my items were a breeze, and so seamless. Thank you Roshanna!

Liked that they brought all the items and ultimately got it set up. People were kind. EASY to get the Certificate of Insurance we needed. Took the packaging away.

Struggled with them being late, one person putting things together slowly, and the other waiting. Nearly did not open two of the three packages, and almost forgot to 'finish' the bed with the cover that goes over the base.

You guys pick and choose depending on inside or outside you play games that’s why one star not good

There was a breakdown in communication vocation between Dolly & the movers. I ended up being charged an additional $395 to the original quote. I had no option but to agree to this scenario.

On time, and great communication.

They were very helpful . We would use them again.

The gentleman that helped me move was incredible. He was on time, extremely efficient, professional, and courteous. He did a wonderful job moving my belongings into a storage unit and made the entire experience pleasant and seamless.

They came early and were very professional. Made the process smooth and pleasant.