Taxfix UK (formerly TaxScouts) Opiniões 

7314
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly... Ver mais

Classificada 5 em 5 estrelas

I have not been well, and really struggled with my self assessment - a couple of messages with Jon and its all sorted, which has definitely taken some of the stress from me at a difficult time.

Classificada 5 em 5 estrelas

Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly r... Ver mais

Classificada 5 em 5 estrelas

This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better ex... Ver mais

Informações sobre a empresa

Escrito pela empresa

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

7 mil opiniões

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4,7

Todas as opiniões

(7314)

1025 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very shit-Shit

22 de abril de 2026
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Stuart Davies,

Thank you for taking the time to leave your feedback. We are very sorry to hear that you had such a negative experience with our service.

This is certainly not the standard we aim to provide, and we sincerely apologise that we fell short of your expectations. Our goal is to make the tax filing process as simple and stress free as possible, and we regret that this was not the case for you.

We would appreciate the opportunity to understand more about what happened. If you are open to it, please contact our team at support@taxfix.com with the email address you used to register. This will allow us to look into your case personally and see how we can help.

Once again, we are truly sorry for your experience. We value your feedback as it is essential in helping us to improve.

Best regards,
Taxfix

Classificada 5 em 5 estrelas

Excellent service

I have not been well, and really struggled with my self assessment - a couple of messages with Jon and its all sorted, which has definitely taken some of the stress from me at a difficult time.

8 de julho de 2026
Classificada 1 em 5 estrelas

I was told it would take 3 business…

I was told it would take 3 business days for them to upload my filings 12/06/2026. Still waiting a month later. They have totally ignored my messages and every day I’m getting a penalty charge from HMRC. Paul D’arcy was my supposed assigned accountant. So on top of fines and the payment up front to Taxfix UK, it appears I’m gonna have to pay a reputable accountant to do what these SCAMMERS have not.
Don’t waste your money or time with these crooks. I’ll be contacting Trading Standards soon.

8 de julho de 2026
Opinião espontânea
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Delia,

Thank you for taking the time to share your feedback and bring this to our attention. We are truly sorry to hear about the incredibly stressful and frustrating experience you have had.

We understand your distress regarding the significant delay in your tax filing and the lack of communication from our team. This is not the standard of service we strive for, and we sincerely apologise that you have been left without support, especially while incurring penalties from HMRC.

We want to investigate this for you as a matter of urgency. If you would be open to it, please contact us directly at support@taxfix.com with the email address you registered with and mention your Trustpilot review. This will allow us to locate your account immediately and understand what has gone wrong.

Once again, we are very sorry for the difficulty this situation has caused. We appreciate you raising this, as your feedback is essential for us to improve our service.

Best regards,
The Taxfix Team

Classificada 5 em 5 estrelas

Very good

Simple to set up, allocated a terrific accountant, Zubair, who understood the specific complexities and worked quickly to get the calculations done. The refund from HMRC that’s now due more than covers the cost!! No hesitation to recommend.

7 de julho de 2026
Classificada 5 em 5 estrelas

I've been using Taxfix for the past 4…

I've been using Taxfix for the past 4 years, specifically working with Lilian Skinner on my self assessment tax returns. She has been consistently very professional, knowledgeable, and responsive. Overall, a pleasure to work with and easy to recommend to others.

And that's why I keep coming back. No doubt I'll do so again at the end of this tax year.

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly priced and saved me a lot of headache.

2 de julho de 2026
Classificada 1 em 5 estrelas

Missed Appointment, Poor Customer Service, and Ongoing Booking Failures

I am extremely disappointed with my experience with Taxfix's tax consultation service.

I paid £135 for a tax consultation, only for the accountant to fail to attend the appointment without any prior notice or communication. Since then, I have spent several days trying to rearrange the consultation, but have repeatedly run into issues with Taxfix's booking system.

What makes this particularly frustrating is that I have already agreed a suitable time directly with the accountant, and we are both available for the appointment. Despite this, Taxfix has been unable to manually book the consultation due to ongoing technical issues with their system.

The customer service has also been poor. Responses have been slow, there has been a lack of clear communication, and I have repeatedly had to chase for updates rather than receiving proactive support.

6 de julho de 2026
Opinião espontânea
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Luke,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustrating experience you've had with our tax consultation service.

We sincerely apologise that your consultant failed to attend your scheduled appointment and for the significant difficulties you've faced with our booking system and customer service while trying to rearrange it.

The lack of proactive support and the technical issues you described fall well below the standard of service we strive to provide, and we are very sorry for the stress this has caused.

We want to get this resolved for you immediately. So that we can locate your case and escalate it, please contact us at support@taxfix.com with your registered email address, referencing your Trustpilot review. A member of our team will then personally ensure your consultation is booked without further delay.

Once again, we apologise for your experience and appreciate you bringing this to our attention.

Best regards,
Taxfix

Classificada 5 em 5 estrelas

Great job

Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly recommend Taxfix to anyone looking for reliable and efficient tax assistance. Thank you very much 👍

6 de julho de 2026
Classificada 1 em 5 estrelas

Worst experience ever

Well, the accountant was zero help.
I needed to do my self-assessment and I asked for some information about the expenses I could claim for as a self employed since it was my first time. The woman said she could not tell me this, so I have to go somewhere else to seek the information, gather and filter the information so I could break down my expenses. While she was just expecting me to come with all this plus receipts for her to send it over to HMRC.
When I was asked about submitting the tax return, I queried how much money was estimated to get back as I was not clear about what she meant, she carried on and sent the self-assessment to tell me later that we can amend it, as I was not happy about that.
This service was a waste of money and time, never been so disappointed with an accountant like this before. I wish I knew, and did not let myself be mislead with the good reviews on you website.

26 de maio de 2026
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Vanesa,

Thank you for adding these details. We have replied to your first review, but we want to specifically address your point about the submission. We never want a return sent to HMRC until you are 100% clear on the numbers.

Please contact us at support@taxfix.com so we can look into this immediately and help get any necessary amendments sorted out for you.

Best regards,
Taxfix

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