Taxfix UK (formerly TaxScouts) Opiniões 

7490
•
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’d been putting off my Self Assessment, but Taxfix made it easy. I was matched with Katherine, who was responsive, explained everything clearly and took the time for a call. She was thorough and pick... Ver mais

Classificada 4 em 5 estrelas

If you are happy with full automation, then this service is 2nd to none. The platform works very well. For those who need guidance and help, it's not for you. That said, I had a great customer support... Ver mais

Classificada 5 em 5 estrelas

This was my first year using Taxfix but the whole process went very smoothly and I will be happy to use them going forward and recommend them to others.

Classificada 5 em 5 estrelas

Great service again from Taxfix for my self-assessment, after previously using them (as Tax Scouts) a few years ago. So easy to load required information, and the ask, and get answers to, whatever que... Ver mais

Informações sobre a empresa

Escrito pela empresa

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

7 mil opiniões

5 estrelas
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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(7490)

983 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love this service

I love this service. It’s quick and easy, if you need help it’s there!
All steps and processes are self explanatory and it’s so easy to navigate the app.
You can pick up where you left off, you don’t have to finish it all in one, everything is saved for you and you have an accounted assigned to you. This is the best value I’ve found for money, I run a small business from home but also work temp/agency so it can be tricky to track sometimes. This app has been the best thing for my accounting, I feel at ease about tax returns now and do not worry like I did before. Great app, already recommended to other small business. Honestly such good value for money I don’t think I’ll go anywhere else and will continue to rave about it!!

14 de julho de 2026
Classificada 2 em 5 estrelas

The service seems to be getting…

The service seems to be getting worse...and the cost seems to keep going up! I am finding each year I'm doing more and more of the leg work to file the return, checking for obvious errors etc. Will likely look elsewhere next year

21 de julho de 2026
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Hannah,

Thank you for taking the time to share your feedback as a returning customer. We’re truly sorry to hear that your recent experience with our service has been disappointing.

We sincerely apologise that you feel the value and quality of our service have declined. Our goal is to make tax filing as simple as possible, so we are concerned to learn that you're finding you have to do more of the legwork and check for errors. This is certainly not the seamless experience we aim to provide for our customers.

We take feedback like yours very seriously as it is crucial for our improvement. We would appreciate the opportunity to look into your specific case. If you're open to it, please contact us at support@taxfix.com using your registered email address, and a member of our team can follow up with you.

Once again, we apologise for your frustrating experience and appreciate you bringing this to our attention.

Best regards,

Taxfix

Classificada 5 em 5 estrelas

Quick and efficient

Quick, easy and efficient service. I was already well prepared with what I needed and my tax situation is simple. I got the impression that there would have been support if I'd needed it, but I have no actual experience of this.

29 de junho de 2026
Classificada 1 em 5 estrelas

Appalling communication

I decided to use Taxfix for my tax return based on their great TrustPilot reviews, notably for their efficiency and quick turnaround. I submitted all the documents needed on 17/05 and received a notification that the tax return was started on 18/05. Having no news, I chased the accountant assigned to my case on 09/06 and received the response that the tax return would be ready "soon". I chased again on 02/07, and this time, no reply, but my tax return was made available on 03/07. I went back the same day and asked questions to the accountant and have not received an answer to this day, 18/07. Instead, I have received 3 automated reminders that my tax return is ready to approve. Based on the reviews, I never expected to have such a poor experience in terms of communication especially with a subject as sensitive as taxes. Very disappointing.

18 de julho de 2026
Opinião espontânea
logótipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Camille,

Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and appreciate you bringing it to our attention.

We understand how important clear and timely communication is, especially when dealing with tax matters. We're sorry that you experienced delays in receiving responses to your questions. We also understand how frustrating it must have been to receive automated reminders while you were still waiting for support. This isn't the level of service we aim to provide.

We'd like the opportunity to look into this for you and make sure your concerns are properly addressed. Please email us at support@taxfix.com using your registered email address, and a member of our team will personally review your case and get back to you as soon as possible.

We're sorry again for the inconvenience, and we genuinely appreciate you sharing your experience.

We look forward to hearing from you.

Kind regards,
The Taxfix Team

Classificada 5 em 5 estrelas

Paul Brash was great!

Paul was great. Fast turnaround on my self assessment tax return and answered all questions I had very clearly and quickly. Many thanks!

13 de julho de 2026

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