Excellent and prompt service. My accountant was approachable and answered all of my queries in depth. I was very happy with the outcome and will definitely be using them again. I felt they were fairly... Ver mais
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Leia as opiniões dos outros
I have not been well, and really struggled with my self assessment - a couple of messages with Jon and its all sorted, which has definitely taken some of the stress from me at a difficult time.
Great job! The staff was excellent—professional, friendly, and very helpful throughout the entire process. They made everything easy to understand and provided outstanding customer service. I highly r... Ver mais
This was my first time doing my self assessment - and I have a few revenue streams so it wasn't an easy one. It had been causing me a lot of anxiety and I honestly couldn't have wished for a better ex... Ver mais
Informações sobre a empresa
Escrito pela empresa
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Informações de contacto
Reino Unido
- support@taxfix.com
- taxfix.com/en-uk
4,7
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Chris from Taxfix was very helpful and…
Chris from Taxfix was very helpful and efficient. I appreciate the good customer service. Clair
26 de fevereiro de 2026
only use if you want to get fined by a…
only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".
18 de maio de 2026
Opinião espontânea
Resposta da Taxfix UK (formerly TaxScouts)
Hi Leta,
Thank you for taking the time to share your feedback. We are very sorry to hear about the penalty you received and the frustration this situation has caused.
It looks like this review was posted to our UK page by mistake. You will need to speak with our Spanish support team to get this investigated and resolved.
Please reach out to them directly at soporte@taxfix.com so they can assist you right away.
Best regards,
Taxfix
It was done so quickly and easily thank…
It was done so quickly and easily thank you
18 de maio de 2026
Excellent service
11 de maio de 2026
Great
Great service. Reasonably priced. Easy to use website. Just need your app to work for UK
18 de maio de 2026
Quick & easy process
My accountant, Hannah, made the process really smooth by answering all my questions promptly and with the right amount of detail - not complicating anything unnecessarily! Once I'd completed my bookkeeping, the filing process was quick and easy, and everything was delivered straight to my account area to download. Can recommend!
16 de maio de 2026
I pay and my Accountantvery good accountant John sorts very…
I pay and my Accountant sorts very quickly and very helpful I have them for about 4 years now.
11 de maio de 2026
Been a customer 4 years.
Been a customer 4 years.
If i go on as a new customer you'll do my tax return for £40 less than as an existing customer. How to lose a customer .... simples
16 de maio de 2026
Opinião espontânea
Resposta da Taxfix UK (formerly TaxScouts)
Hi Dave,
Thank you for taking the time to leave your review, and for being a customer with us for the last four years.
We’re very sorry to hear about your disappointment with our pricing. We understand how frustrating it can be to feel that your loyalty isn't being recognised, and we sincerely apologise that this has been your experience. This is certainly not the impression we want to give our valued customers.
We would appreciate the chance to look into this for you and discuss your account. If you could please contact our team at support@taxfix.com using your registered email address, a member of our team will be happy to follow up with you directly.
Thank you again for bringing this to our attention. Your feedback is very important to us as it helps us to improve.
Best regards,
Taxfix
John Webb from Tax Scouts provided a…
John Webb from Tax Scouts provided a professional and helpful service from start to finish. He was clear, knowledgeable, and made the tax process much easier to understand. I appreciated his attention to detail, quick responses, and friendly approach. I would definitely recommend him to anyone looking for reliable tax support.
15 de maio de 2026
A quick responsive service
A quick responsive service and this is the second time I have used this company and would recommend them.
15 de maio de 2026
Accountant dis not help me get best…
Accountant dis not help me get best option .Never asked me about expenses just got cis statement and pay slips and said this i what you are due .
I am not an accountant so would like advice on if I can claim for other items .
Its just not personal to the client.They been payed up front so not interested in making you the best return
15 de maio de 2026
Resposta da Taxfix UK (formerly TaxScouts)
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how important it is to feel supported and to receive proactive advice on potential expenses. We sincerely apologise that you felt our service wasn't personal and that you were left without the guidance you needed to get the best outcome. This is not the standard of care we strive to provide our clients.
We want to look into this for you. If you would be willing, please contact our team at support@taxfix.com with the email address you used to register so we can review your case and see how we can help.
Once again, we are very sorry for the disappointment caused. We appreciate you bringing this to our attention, as your feedback is essential for us to improve our service.
Best regards,
Taxfix
A quick service,hassle free,if there is…
A quick service,hassle free,if there is any problems they've always communicated quickly.a reasonable fee
26 de abril de 2026
Mr. Shams is very good. Can recommend.
11 de maio de 2026
Value for money but it has its frustrations
Been with them 3 years. Their accountants are excellent - only one didn't turn up and I got a replacement in a few days. My experience with customer service has been patchy, one (Brittany) was surprisingly incredibly rude. I find their bank link and automated bookkeeping unusable but that might be me. All in all, Taxfix is value for money but it has its frustrations.
15 de maio de 2026
Opinião espontânea
System and process is clear and easy to…
System and process is clear and easy to use. Accountant is very efficient
14 de maio de 2026
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