TD Auto Finance, LLC Opiniões 

The worst company in the world they charge me high interest. I’m paying 1400 a month only 200 is going to my vehicle. They’re very rude when life happens and you can’t make a payment they don’t give you no chances I gave these people $5000 when I got a lump sum money and then like a few months later I needed a deferred payment. They told me that I couldn’t get no deferred payment at this point I’m ready to just give the car back. They don’t care about nobody but themselves they have attitudes. This is the baddest company that you ever can deal with in your life. They don’t care about nobody but themselves horrible company do not go with this company. They lie they said that you didn’t make a payment for months and you did.

FRAUDULANT COMPANY! They won't listen to court orders, fake credit reports, etc. Lawyers, we need a CLASS Action Lawsuit!!!

Today I received a letter that said my “auto pay option has been DISCONTINUED for my recurring monthly payment.”

I called to find out why. Customer service person “Jenny” told me “Your auto pay in May had been returned by your bank and now you owe June and July payments. I have never missed a payment in over 4 years of my 5 year contract, and now a payment was missed but no one has called, emailed or sent a letter to tell me this!?!!!?!?
“Jenny” said she “could not see any calls were made to me about the missing payment and the letter I got today IS my notification that my May payment was not received “.Not only does the letter not say I missed a payment it only tells me my “next payment, in the original payment amount, is due August 13, but I must make it online or over the phone. No notice to me in 3 months that I missed the May payment—the first payment “missed” on this account in over 4 years on perfect, on-time payments? Now they want 46% of what I still own to “bring the account current”.

Horrible they couldn’t find time to treat a good customer with the common decency to let me know something happened back there in May what will now affect my credit score!
Horrible that there form letter is worthless because of inaccuracies!

When you make an online payment and the money is removed from your bank account, it doesn't post to your TD online account for several days. Then you are left wondering if they even received the payment or if it posted on the date it was paid. They blame the technology.

Make an account to pay my vehicle loan.Next payment they tell me I don't have an account.Then it tells me to put in credentials.They tell me my password is wrong.then I apply to reset password but it tells me to enter my username and password!my 11 year old could do better.

My husband passed away and I paid off my daughter's car which was in his name. They didn't send the title and when i called about they said I need to fax his death certificate, collections of small estate and instructions on where to send the title I have and they still won't release it saying they never got a fax, or they hang up on me.

Just as everyone else has said: worst customer service. They talk to you like soul-less robots, talk in circles, provide no answers. Paid loan off 25 days ago and still waiting for lien release. Was told the email I received directly from TD that stated “title release will take 7-10 days” was “incorrect information”. Really? The company is knowingly sending out false info? No, nothing wrong with that…

I want you to sue this company been calling 3 weeks for 3 hours on hold to get my car back and can not reach them! Customer service is horrible!

All I want to do is make a payment online with a debit card anytime I want. Making a quick online payment is a nightmare. It won't happen. You can make an online payment with an online check, but not your debit card. They are way behind the times. Or, do they just want to rack up your late fees for profit?

This morning I called TD Auto Finance to request a payment deferral while the dealership processes the payoff on my traded vehicle. The experience was frustrating. Despite being connected to a Spanish-speaking representative (allegedly), the Spanish was far from fluent. Every simple yes or no question was met with lengthy legal disclaimers that added no value to the conversation. Getting a straight answer was impossible, and the call was completely unproductive.

The end result is that no solution was reached. I will have to make one additional monthly payment on a car I no longer own, which will eventually be refunded.

This company doesn't even deserve a star. They won't work with you. If you're having any issues when you call because you realize that a payment's not going to come out properly, they will not work with you on creating a payment arrangement. They will basically tell you that sucks to be you and you're going to get charged with late fees NSF fees and they still expect you to pay it. They do not pull their Auto payments on time. It's always multiple days late and that is apparently your fault not theirs. Sometimes even a week late. They don't take accountability for how late that their payments come out. Saying that that's just how it works as somebody who's worked in in setting up auto payments for other companies. I can assure you that that is not how it works. It should come out on the day that you have scheduled the payment to come out on. The company will harass you and act as if you are the problem but won't take any accountability for the company's mistakes. I've been waiting all month for them to take the last two payments and they have yet to do so. But will call me and harass me telling me it's my fault the money's there. Take your money if you want your money at this point or stop harassing me!! I've called up my car dealer and will be going to find a new car so I can get out of this loan. I will never work with TD finance again. They take zero accountability and they are not following the law when it comes to setting up payments. What they are doing is illegal.

They claim that somehow every February 13th for the past 3 years the bank denied my payment so they took me off of autopay with no phone call. No notification, no contact whatsoever. Then even after I made a $3,000 payment to catch up, they still marked me as 30 days past late. Now I have a 7-year credit hit. I only have five more payments left to pay off the vehicle. I've paid on time for the past 5 years .

Worst experience!!! They are a fraudulent company. I have set up auto payment multiple times they continuously charge me a late fee because their system is not working. I have made multiple phone calls to them with Little to no help. I will say the staff is always nice on the phone, but unable to help me. Explain that it is fraud to charge someone late fees constantly when they are set up on auto payments. They have totally dismissed my concerns that their system is clearly having technical issues.
Instead of washing the late fee, they insist on me paying it, even though I have had over five phone conversations that have been recorded on the same topic.

HORRIBLE company. DO NOT finance through them.

Changed my estimated pay off by 1,200 because I paid my bill 4 days late for the last 4 months! Never do business with them.

Been trying for 3 months to get my lean release, you can't go to a TD bank to get it they say they will mail it but it never comes, the MVC says that they can fax or email it but they won't do it.

Terrible company to deal with , you call to work out a payment etc they never work with you , even if youve been on good standing
They take payments on wrong days but blame their customers.....
Overall a terrible experience with them!

Horrible company to deal with. Charged us an extra payment when the car was paid off already. Couldn't process the refund for 4 months. Customer rep, Miguel, refused to provide his full name nor employee id number, refused transferring call to his supervisor, and locked the account. Nightmare!

I needed to pay off my loan. I refinanced my truck with a credit union who mailed off the check to TD. TD financial is dragging their feet in processing the payment. I called twice and during one of those calls I spoke to Nevina. She was extremely rude and would not do anything to help me and my situation. I simply asked her if she could get the check that was delivered and start the process to get it posted to my account. She would not. I would not ever use this company for financing ever again.

THEY APPARENTLY ONLY USE TRANSUNION FOR RESEARCH, AND AS A RESULT THEY MISS OUT ON A LOT OF DATA. SINCE TRANSUNION IS BLOCKED BY COURT ORDER FROM REPORTING ON SOME PEOPLE, THE REPORTS ARE NOT ADEQUATE FOR DECISION MAKING.

The staff at TD Bank Auto Finance Title department are very incompetent, and the Manager at the resolution department was very rude and hanged up on me. Three times in six months, I purchased vehicles utilizing dealer financing to obtain a low price, and the incompetents at TD sent out unnotarized Lien release. Avoid TD Auto finance.