Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Ver mais

Classificada 5 em 5 estrelas

This is a wonderful company from what my experience with them has been. I love everything about my Teabox. Wonderfully packaged . Also the cup and filter is so beautiful and functional. The tea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've been drinking & savouring this delicious Green Nilgiri Glendale for a week now, it's soft, velvety & buttery, a moment of pure delight in every sip ! I was lucky enough to visit Nilgiri last a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As I had very little experience with tea until recently—aside from tea bags and the few "fresh" varieties one only drinks when feeling unwell—it might not seem credible for me to award five stars to T... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de chás
  2. Exportador de chá

Escrito pela empresa

WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

352 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 64% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Enter a new world.

Enter a new world.. the tea is amazing, love their kadak chai <3 and fast shipping!

18 de março de 2025
logótipo da Teabox

Resposta da Teabox

Thank you for sharing your feedback! We're glad to have you as our customer. If there's anything we can do to make it even better next time, we'd love to hear from you.

Warm regards,
Team Teabox

Classificada 5 em 5 estrelas

Beautiful Tea and service

Beautiful product. Excellent quality team delivery and care. Will use again

18 de março de 2025
logótipo da Teabox

Resposta da Teabox

Dear Amanda,

Thank you for your kind review! We’re thrilled to hear you enjoyed the quality of our teas and our service.

We look forward to serving you again!

Classificada 5 em 5 estrelas

Delicious tea

Delicious tea. Both times I've ordered, it's arrived incredibly quickly. It's expensive, but I treat it as one of life's little luxuries. And it really is good. Originally bought one of the chai samplers, which I really enjoyed trying. I've since bought a pack of my favourite flavour from the sampler box. I drink it every morning. Very pleased.

25 de março de 2025
Opinião espontânea
logótipo da Teabox

Resposta da Teabox

Thank you for your wonderful review! We’re delighted to hear you’re enjoying your morning tea ritual and that the sampler helped you find a favorite.

We look forward to delighting you with more teas!

Classificada 1 em 5 estrelas

I ordered 2 Chai samples

I ordered 2 Chai sample packs and have only received one. I also added what I Thought was a 3rd Chai sample packet at a discounted price, but upon arrival, found out it was an unwanted tea sample. I have corresponded multiple times before even receiving a reply. Now, the10 day return period had passed so I'm stuck with the tea and have yet to see the second Chai sample I ordered. I have sent a copy of my order twice and still no satisfaction.

16 de janeiro de 2025
Opinião espontânea
logótipo da Teabox

Resposta da Teabox

Thank you for bringing this to our attention, and I'm truly sorry for the experience you've had. Just to clarify—our BOGO offer applies to the Authentic Indian Chai Trial Pack, which includes 10 chai packs (30g each), plus 10 additional packs free—so you get a total of 20 packs.

Regarding the third tea you received, we’re sorry it wasn’t what you expected. While our return policy is 10 days, we understand the delay was on our side and will be happy to make an exception or offer you a replacement or store credit. Please write to us at help@teabox.com, and we will be happy to help.

Regards,
Teabox Help

Classificada 5 em 5 estrelas

Everything has been very good

Everything has been very good. The purchasing, the shipping and the product. Will definitely order again.

15 de fevereiro de 2025
logótipo da Teabox

Resposta da Teabox

Dear Gareth,

Thank you for your kind review! We’re glad you had a smooth experience with your purchase, shipping, and tea.

We look forward to serving you again!

Classificada 5 em 5 estrelas

This tea is the best Ihave ever had

This tea is the best Ihave ever had. It is fresh and packaged well.

15 de fevereiro de 2025
logótipo da Teabox

Resposta da Teabox

Dear Rae,

Thank you for your lovely review! We’re thrilled to hear you’re enjoying the freshness and packaging of our tea.

Classificada 5 em 5 estrelas

Great

Was amazing how fast got here.

15 de fevereiro de 2025
logótipo da Teabox

Resposta da Teabox

Thank you for your review! We’re glad your order arrived quickly and that you enjoyed it.

Classificada 5 em 5 estrelas

I’m hooked…

I was amazed at how incredibly strong or I should say potent these teas are. I’m elderly and basically I drink mostly decaffeinated tea and live a sedentary and boring lifestyle. But I used to have a very interesting fomo type life. I’m an APRN and ex coroner and I’ve been to 37 countries. I have now started a podcast with a friend. The idea came after drinking just three pots of this tea. Once I formulated the idea I had to convince my friend, Jane Roe2. I swear I had in me intellectually, but the tea gave me the energy to get ‘er done! She came for the weekend, drank another 3 pots of tea with me and we’ve written 6 episodes in 2 days already!
Im hooked on this stuff. It’s like a legal drug that's good for you and tastes divine!

18 de janeiro de 2025
Classificada 5 em 5 estrelas

Grateful for fresh, delicious tea

The teas I have from Teabox are so good and I’m learning about fresh tea. The latest Masala Chai tea has the perfect blend of fresh ingredients and that makes it delicious and easier to make than adding my own ingredients.

They keep me updated on my order and delivery and check that all is well after I receive my order. I am grateful I decided to try their tea!

18 de janeiro de 2025
Classificada 1 em 5 estrelas

Sample packs are just amazing but…

Sample packs are just amazing but retail. Packs are pathetic. Why is teabox fooling its acquired customers. Why cant teabox supply the same tea as in sample packs specially Assam masala?? Retails pack is tasteless and deserves 0 stars

1 de janeiro de 2025
Opinião espontânea
logótipo da Teabox

Resposta da Teabox

Thank you for your feedback, and I'm truly sorry to hear about your experience.

We never intend to mislead our customers, and we take your concern very seriously. Our goal is to ensure consistency in quality across all our packs—sample or retail.

We’d really appreciate the chance to investigate this further and make it right for you. Could you please share your order ID or the batch details from the retail pack?

We're here to ensure you always receive tea that meets your expectations.

Classificada 3 em 5 estrelas

Remove plastic from packaging

I’m very happy to support Teabox’s approach to the tea supply chain but the company needs to apply the same ethical approach to packaging. A plastic coated cardboard box of green tea teabags, each individual bag in a plastic sachet, statement on the back of the box promising to improve the packaging by 2024? I can’t find anything on Teabox’s website about packaging sustainability.

12 de agosto de 2024
Opinião espontânea
logótipo da Teabox

Resposta da Teabox

Thank you so much for your thoughtful and honest feedback.

At Teabox, we deeply value your support for our transparent and ethical tea sourcing model. You're absolutely right—packaging sustainability is just as important, and we’re actively working on this front. While we had committed to making improvements by 2024, the transition involves balancing product freshness, food safety, and environmental impact, which has required careful testing and supplier collaboration.

We’ve already begun moving toward more sustainable solutions and will be updating our community soon with concrete progress and timelines. In the meantime, your feedback helps push us further and faster—thank you for holding us accountable.

Please subscribe to our newsletter for the update on our Sustainability Practices :)

Classificada 4 em 5 estrelas

I placed an order and paid for it…

I did get feedback and my order so i will revise my rating from 1 star to 4 stars.
I placed an order and paid for it yesterday morning. Instead of using the address I gave them their automated system put two old addresses on the order. I have tried every way I could find to communicate their error to them including multiple emails but have received no reply.
Update: Teabox did eventually reply assuring me that they had my actual address and weren't using my old addresses but I am still stressed from my request being ignored for days. I doubt if I want to go through that again or recommend them to the many friends who will be getting their tea as gifts.

20 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Want Chai? Buy Only From Teabox

Teabox always, always gets a Five Star rating from me. Their customer service is A+ and their products are top-notch. I have not tasted chai like their before. Their shipping is also quick.

19 de dezembro de 2024
Classificada 5 em 5 estrelas

Never been a tea drinker!

Never been a tea drinker - thought it was too much trouble. Been trying to slow down and smell the roses in my life - my blood pressure is too high! Got to thinking maybe I DO need to incorporate tea drinking into my life. I know it's good for a body and taking the "trouble" to make a nice cuppa, then taking the time to savor it sounds like something that would be good for me. Your products just fit the bill. Thank you.

18 de dezembro de 2024

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