Techtroveessentials Opiniões 

226
TrustScore: 3.5 em 5

3,4

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Classificada 1 em 5 estrelas

Bought a Smartdash pro from these guys at the end of August last year, it started crashing in Nov/Dec about the same time as their website went down 🤔 been trying to get hold of them ever since. Th... Ver mais

Classificada 5 em 5 estrelas

Easily connect to iphone 11 bit disappointed that i had to buy a micro sd card but reading description carfully it doesnt mention that one is included but pictures show one so i wrongly assumed. Mini... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Spent nearly £800 on an electric scooter that was delivered with the trigger throttle snapped from the handle bar rendering the item useless. Used the chat function to contact them with an auto r... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I don’t normally buy from YouTube ads but saw this ‘CarPlay’ system and taking the usual online protections and buying with a credit card, decided to give this firm a chance. Communications with track... Ver mais

Informações sobre a empresa

  1. Grossista de aparelhos electrónicos
  2. Loja de acessórios para automóveis

Escrito pela empresa

TechTrove Essentials is the home of the SmartDash CarPlay Tablet, based in London, UK. With dedicated UK customer support and a passionate team focused on delivering the very best car tablets, we’re committed to bringing drivers across the UK smarter, safer, and more connected journeys.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

226 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 8% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(226)

47 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor service paid to express delivery…

Poor service paid to express delivery to receive my order quicker didn't get it for another 3 weeks, sent an email and had no response, very disappointed

10 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Hi David very sorry you experienced this but i have sent you a follow-up email there hopefully explaining everything. Hope you understand, Thanks!

Classificada 1 em 5 estrelas

Terrible company

Smart dash took ages to arrive and arrived faulty I messaged them and after a few days they messaged back general checks which I'd already done and advised if this. After over a week of no response I sent it back at my own expense using a tracked service. Several days after they received it back by messaged again with more fault diagnosis. I pointed out it'd been sent back and had photos from the courier if them accepting it so now I want a refund in full. 2 weeks after there's was still no refund or further response so has now been raised with my bank. Looking at reviews it seems some products are ok but if there is an issue their customer support is terrible and you will likely be on your own having to get your money back through your bank. I'll never use them again they're terrible

28 de agosto de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Took 9 days too arrive

Took 9 days too arrive
I have a Samsung galaxy s21 5G all up to date but still want contact wifi or bluetooth.

22 de setembro de 2025
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Very sorry to hear this Kevin. Have sent you a follow up email to discuss any concerns you have with the product

Classificada 5 em 5 estrelas

I need to update

I need to update. Techtrove have contacted me and was happy for me to return it
I have given the tablet to my niece as she doesn't have the gadgets on her car. She hasn't tried it yet, so techtrove Ha said if there's a problem I can contact them.
They had a backlog due to illness, which cannot be helped.
I would definitely recommend this company and it's products seem great value for money
.

30 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Thank you so much, Melanie – we really appreciate your kind words and understanding. Your custom is always welcomed, and we’re here if you or your niece need anything at all! 😊

Classificada 5 em 5 estrelas

Fantastic Service!

Fantastic Service!
Ordered the Smart Dash Car Play for my daughters car, unfortunately, we swapped the car due to a fault, I asked for a full refund, as the product was unopened in its original packaging, but from my experience excellent customer experience.

29 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Thank you so much for your kind words we are glad we could provide you with a great experience and truly appreciate your support

Classificada 5 em 5 estrelas

I was genuinely surprised at the…

I was genuinely surprised at the quality of the product it works extremely well thank you

10 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Thank you for sharing your experience we are so pleased to hear the product has worked so well for you and we truly appreciate your support

Classificada 1 em 5 estrelas

Do not buy from this company waiting…5 days on and no one from techtrove essentials as contacted me

Do not buy from this company waiting for a repair or refund since January.
Will not even answer any emails or phone calls
Just had email back after writing on here see how long this takes PAUL

31 de janeiro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Hi Stephen Cook,

We’re truly so sorry for the trouble you’ve had and completely understand how frustrating this must be.

Please rest assured our team will be contacting you right away to get everything resolved for you.

Classificada 5 em 5 estrelas

Just what I was looking for company…

Just what I was looking for company very helpful and smart dash is very helpful

24 de setembro de 2025
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Resposta da Techtroveessentials

Thank you for your lovely feedback we are so glad the smart dash was just what you needed and that our team could be helpful

Classificada 5 em 5 estrelas

Amazing gadget

Amazing gadget , bought it for my wofe for her birthday and she loves it , said makes things so much easier in car

24 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Thank you for your kind words we are delighted to hear your wife loves her gift and that it has made things easier in the car

Classificada 3 em 5 estrelas

Too much misinformation……

Purchased a SmartDash Pro and bracket to mount it. The SmartDash Pro arrived but no sign of the bracket. Four emails to customer support were seemingly ignored, and their chatbot kept telling me to email again. After leaving s scathing review here 🙂, I received a phone call from the company apologising, saying that illness had caused them to be short-staffed and that was why they hadn’t got back to me, Furthermore they added that the bracket was included in the Smartpro box (I hadn’t broken the seal in case it had to go back for a refund) and didn’t need to be purchased separately as advised by their (apparently useless) chatbot, but there was no explanation as to why my information was that the goods had been despatched in two separate parcels and the second parcel never arrived. (I have photographic evidence of that.) Anyhow, problem is solved so all’s well that ends well………eventually! The £9.99 has been refunded. This review has been edited at the request of the company. One star deducted for the misleading chatbot and another star for the misinformation about the number of parcels. Three stars are better than one!

1 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Maggie, I’m really sorry you’ve had this experience — I completely understand how frustrating it must be. We’ll give you a call shortly to find the best solution and get this sorted for you. Thank you for your patience.

Classificada 5 em 5 estrelas

I had a problem but all sorted now. GREAT.

I purchased an Apple CarPlay screen from Techtroveessentials. The delivery was very slow, but I managed to endure it. The screen arrived only to find that it wouldn't connect to the phone or car. I contacted TechtroveEssentials, and to be fair, they did reply to provide suggestions and a replacement to try, but to no avail. Ultimately, we had to agree that the equipment did not match my system. I have returned the equipment, and Techtrove Essentials has issued me a full credit, which I have received in full. It was a great company to deal with.

1 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

John, I’m so sorry you’ve had this experience. I completely understand your frustration, and I’ll make it a priority to get this resolved for you right away.

Classificada 1 em 5 estrelas

Wrong item sent and no response from…

Wrong item sent and no response from the compamny when requesting return. Really bad communication.

9 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Simon, I’m really sorry this has happened. We’re working to correct the error as a matter of urgency and will make sure it’s sorted for you quickly.

Classificada 5 em 5 estrelas

Ordered the tablet for my van as it…

Ordered the tablet for my van as it didn’t have a display screen for google maps, great price and quick delivery, when it arrived I had it up and running in less than 5 minutes, so easy to set up and works great, play my apple car play through it for maps and Spotify etc
All in all a great device
Aaron Smith

29 de agosto de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Thank you Aaron for the great review glad the tablet was easy to set up and works perfectly with CarPlay for maps and Spotify

Classificada 5 em 5 estrelas

Very nice and portable

Very nice and portable
Just perfect for my car

30 de agosto de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Thank you for your review we are so pleased to hear it is the perfect fit for your car and that you are happy with it

Classificada 1 em 5 estrelas

Horrible

How many more times can I tell this company via truspilot, emails and messages how disgusted I am before ever getting a reply?

21 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Michael, I’m so sorry for the lack of communication — I completely understand your frustration. We’ll make this a priority to sort out for you right away.

Classificada 4 em 5 estrelas

Everything you need in a car tablet

Everything you need in a car tablet, however not whatsapp voice command compatible. If it was easily 5* rating. Easy to set up and use, great dash cam.

21 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Thank you for your feedback we are glad to hear you found the tablet easy to set up and enjoy the dash cam we really appreciate your support

Classificada 5 em 5 estrelas

Great bit of kit

Great bit of kit. Tracked it from china. Takes about 9 days to arrive. Highly recommend.

21 de setembro de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Thanks Rod, Glad you enjoy it!

Classificada 1 em 5 estrelas

Misleading delivery times & zero customer service

Paid for 1-2 day delivery, took 2 weeks because the items are dispatched from a factory in China on order. Tried to cancel and was told i would have to contact them when it was delivered to arrange a return and refund. Spent the last week emailing them multiple times to arrange the return and not had a single response.

26 de agosto de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Chris, I’m really sorry for the delay and poor communication — I completely understand your frustration. We’re very willing to do whatever we can to help get this sorted for you quickly.

Classificada 5 em 5 estrelas

Happy customer

Firstly I thought this company was not genuine as I followed a link off you tube. However turns out they are genuine and sold me a very decent smart dash cam. The tracking was excellent very detailed as this came from china arrived in a good time and exactly as advertised, very happy with this company.

29 de agosto de 2025
Opinião espontânea
logótipo da Techtroveessentials

Resposta da Techtroveessentials

Thank you so much for your kind words we are really pleased to hear you are happy with your smart dash cam and the service

Classificada 1 em 5 estrelas

I have emailed twice regarding creating…

I have emailed twice regarding creating a return and being ignored.

14 de setembro de 2025
Opinião espontânea
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Resposta da Techtroveessentials

Jade, I’m so sorry your emails haven’t been answered — I completely understand how frustrating that must be. Thank you for your patience, and I’ll make sure your return request is handled straight away so this is resolved for you.

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