tenikle.com Opiniões 131

Resposta da tenikle.com

20/05/2025

Hi Jim,

Thank you so much for sharing your experience, and I’m truly sorry it’s taken us a bit to get back to you. I also want to apologize for the frustration you felt when your Tenikle arrived without clear instructions—we never want anyone to feel stuck or unsupported.

To make things easier, we’ve put together a step-by-step guide (with photos) that you can check out here:
https://tenikle.com/pages/tenikle-tips-and-tricks

If you’d like someone to walk you through things personally, just email us anytime at hello@tenikle.com. We’re always here to help, and we want to make sure you get the most out of your Tenikle.

Thank you again for giving us a try. I hope you’ll give your Tenikle another go—once you see all the fun possibilities, I think you’ll love it!

Best,
The Tenikle Team

Resposta da tenikle.com

20/05/2025

Hi Sandra,

Thank you so much for your honest feedback, and I’m really sorry to hear that Tenikle didn’t work with your phone case, especially after you bought two. We know how important it is for our products to fit seamlessly into your everyday life, and we completely understand your disappointment.

The good news is we’ve listened to feedback like yours, and we’re working on a MagSafe-compatible version of Tenikle! This new design will make it much easier to use with a wider variety of phone cases.

In the meantime, I’d love to help make things right for you. Please email us at hello@tenikle.com, and we’ll see what we can do to turn your experience around.

Thank you again for giving Tenikle a try and for helping us get better.

Best,
Tenikle Team

Resposta da tenikle.com

20/05/2025

Hi Sandy,

Wow—thank you so much for sharing the Tenikle love! We’re thrilled to hear your gifts were a hit and that your crew enjoyed them as much as you do. Nothing makes us happier than knowing Tenikle is making adventures (and gift-giving!) even more fun.

Thanks for being part of the Tenikle family!

With big smiles,
The Tenikle Team

Resposta da tenikle.com

3/06/2025

Hi Robert,

We’re really sorry for the mix-up and for the trouble returning the extra items. We know how frustrating this is and want to make it right for you. Please email us at hello@tenikle.com with your order details, and we’ll get your return and refund sorted as soon as possible.

Thanks for your patience and for letting us know.

Resposta da tenikle.com

20/05/2025

Hi Rachel,

This totally made our day—thank you! We love hearing that Tenikle is helping you and your boyfriend create awesome content (and that you both scored big with the BOGO deal).

“Super easy” and “put it anywhere” is exactly what we’re all about, so it’s fantastic to know Tenikle is making your creative life easier and more fun.

Thanks for recommending us and for being part of the Tenikle family. Here’s to endless creativity!

Resposta da tenikle.com

20/05/2025

Hi Rich,

Thank you so much for your thoughtful review and for giving Tenikle a try! We’re glad to hear you find the arms sturdy.

We appreciate your honest feedback about the arm flexibility and the suction cups. We’re always looking for ways to make Tenikle even better, so your note about the phone adapter feeling flimsy is super helpful for our product team.

If you ever have more ideas or want to share how you’re using your Tenikle, we’d love to hear from you! And if you need any tips or tricks to get the most out of your setup, check out our guide here or reach out anytime at hello@tenikle.com.

Thanks again!

Resposta da tenikle.com

20/05/2025

Hi Rowena,

I’m really sorry it’s taken us a while to reply to your review, and even more sorry for the disappointment you experienced with your order. We know how important it is for gifts to arrive on time, especially around the holidays, and we truly regret that we let you down.

Last December, we faced unexpected factory delays that impacted many orders—including yours. We did our best to communicate through email updates, but it’s clear we missed the mark for you, and for that we sincerely apologize.

We want to make this right. If there’s anything we can do, please reach out to us at hello@tenikle.com. We’re always here to help, and your feedback is helping us get better every day.

Thank you for giving Tenikle a try, and again, I’m sorry for the frustration this caused.

Resposta da tenikle.com

20/05/2025

Hi Cheryl,

Thank you so much for your feedback and for sharing Tenikle with your family—we love hearing it’s been a hit!

I’m really sorry to hear that one of your Tenikles arrived without the screws. That’s definitely not the experience we want for our customers, and I appreciate you going the extra mile to get things working (and a big shoutout to your hardware store hero!).

If you ever need any replacement parts or run into any other issues, please reach out to us at hello@tenikle.com—we’re always happy to help and want to make sure you have everything you need for your Tenikle adventures.

Thanks again for being part of the Tenikle family and for your patience. Here’s to many more creative moments!

Resposta da tenikle.com

20/05/2025

Hallo Wolfgang,

Vielen Dank für Ihr Feedback und dass Sie Tenikle ausprobieren. Es tut mir sehr leid, dass Sie von den unterschiedlichen Währungsinformationen und den unerwarteten Zollgebühren enttäuscht waren. Wir möchten unseren Kunden weltweit klare und transparente Informationen bieten – wir haben hier offensichtlich nicht ausreichend kommuniziert, wofür ich mich aufrichtig entschuldige.

Wir arbeiten bereits daran, unsere Bestell- und Versandinformationen für unsere Kunden in der EU zu verbessern, um solche Überraschungen in Zukunft zu vermeiden.

Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Ihr Feedback hilft uns, unseren Service zu verbessern.

Resposta da tenikle.com

20/05/2025

Hi there,

Thank you so much for your awesome review! Hearing that you love our products—and our customer service—truly means the world to us. We work hard to make every Tenikle experience a great one, and your feedback makes it all worthwhile.

Thanks again for being part of the Tenikle family!

Resposta da tenikle.com

20/05/2025

Hi Sherri,

Thank you for sharing your experience, and I’m really sorry to hear that Tenikle didn’t work as expected in your car.

Just to clarify, Tenikle’s suction cups are designed to work best on smooth, non-porous surfaces (like glass, mirrors, or glossy dashboards). Many car interiors have textured or matte finishes, which can make it tough for the suction cups to grip securely.

The good news is we offer a special adhesive sticker that lets you create a smooth spot anywhere you want to use your Tenikle—even on textured car dashboards! If you’d like to try one, just reach out to us at hello@tenikle.com and we’ll be happy to help you get set up.

Thank you again for your feedback—it truly helps us improve.

Resposta da tenikle.com

20/05/2025

Hi Ashley,

Thank you for sharing your feedback, and we're truly sorry to hear you had a frustrating experience with your Tenikle. We never want anyone to feel lost or disappointed.

First, we apologize for the confusion about setup—we have a step-by-step guide with photos right here:
https://tenikle.com/pages/tenikle-tips-and-tricks
If you prefer, we can also walk you through it personally—just let us know!

Regarding the suction cups: Tenikle is designed to stick best to smooth, non-porous surfaces like glass or mirrors. If you’d like to use it on a textured area, we offer a special adhesive sticker that creates a smooth spot for your Tenikle to grip.

Thank you again for your feedback—it helps us get better. We’d love to turn your experience around!

Resposta da tenikle.com

20/05/2025

Hi Patty,

Wow—thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with both our products and our team.

It’s awesome to know your Tenikle is going everywhere with you (and that your brother’s in on the fun, too!). We love hearing about all the creative ways our community puts Tenikle to use.

Thanks again for being part of the Tenikle family and for spreading the word.

Resposta da tenikle.com

20/05/2025

Hallo Cary,

Vielen Dank für Ihr Feedback und dass Sie Tenikle ausprobieren! Wir freuen uns, dass Ihnen die Flexibilität der Beine gefällt.

Wir möchten darauf hinweisen, dass unser Produkt aus den USA versendet wird – „Peru“ bezeichnet in diesem Fall eine Stadt in den USA, nicht das Land in Südamerika. Wir entschuldigen uns für etwaige Verwirrung!

Wir haben Ihr Feedback zur fehlenden Anleitung sehr ernst genommen. Sie finden die Anleitung auf unserer Website:
https://tenikle.com/pages/tenikle-tips-and-tricks
Wir helfen Ihnen auch gerne per E-Mail – schreiben Sie uns einfach an hello@tenikle.com.

Vielen Dank! Ihr Feedback hilft uns, unseren Service kontinuierlich zu verbessern.

Resposta da tenikle.com

20/05/2025

Hi Brittany,

Thank you so much for your great feedback! We love hearing that your Tenikle arrived quickly and works just as you expected—that’s exactly what we aim for.

Thanks for being part of the Tenikle family!

Resposta da tenikle.com

20/05/2025

Hi Rey,

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team. Prompt and helpful support is super important to us, and your feedback truly makes our day.

Thanks for being part of the Tenikle family!

Resposta da tenikle.com

20/05/2025

Hi Katherine,

Thank you so much! We love hearing that you love your Tenikle.

Thanks for being part of the Tenikle family!

Resposta da tenikle.com

21/05/2025

Hi Olga,

I’m truly sorry for the long wait you experienced and completely understand your frustration. We want to make this right for you and are more than happy to help with your refund.

We did send a couple of emails to help start the return and refund process, but it looks like we may not have connected yet. Please email us at hello@tenikle.com and we’ll take care of everything for you—no hassle, just let us know how you’d like to proceed.

Thank you for giving us the chance to resolve this. We’re here to help!

Resposta da tenikle.com

21/05/2025

Hi Laura,

Thank you so much for your kind words! We’re delighted to hear you’re loving your Tenikle products, and we’re glad we could quickly make things right with your order. Making sure you have an awesome experience is always our top priority!

If you ever need anything else or want to share your favorite #TenikleMoment, we’d love to hear from you. Thanks for being part of the Tenikle family!

Resposta da tenikle.com

21/05/2025

Hi there,

Thank you so much for sharing your experience and for your patience throughout this long process. We're truly sorry for the delay and the frustration caused by waiting so long for your remotes—we know how disappointing that must have been, especially after such a big order.

Last holiday season, we faced unexpected supply chain challenges and shortages that affected many of our shipments, and unfortunately, your remotes were caught up in that. We tried our best to keep everyone updated, but we know it wasn’t the smooth, reliable service you deserved.

We’re grateful for your persistence and understanding, and we’re glad the remotes finally made it to you. If there’s anything else we can do to make your Tenikle experience even better, please reach out to us anytime at hello@tenikle.com—we’re always here to help.

Thank you again for giving us the chance to make things right, and for being part of the Tenikle family.