Pleased with product. Delivered within a reasonable time frame. Would order from this company in the future.
A empresa respondeu
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Pleased with product. Delivered within a reasonable time frame. Would order from this company in the future.
A empresa respondeu
QUICK Delivery & PROMPT Response This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectl... Ver mais
A empresa respondeu
Very happy, managed to get the last stock of my favorite gloss. The customer support emailed me asking if I can wait as they’re on holiday or wanted a refund, loved the communication and honesty. Rece... Ver mais
A empresa respondeu
Very happy with my order. The products arrived safely, were genuine and matched the description online. Prices were competitive compared to other websites and delivery was quicker than expected. Custo... Ver mais
A empresa respondeu
Tetra Cosmetics started with a vision: to redefine beauty by offering products that empower and inspire. Our journey is rooted in a belief that every individual is unique and beautiful in their own way. We curate our collection with utmost care, selecting products that reflect our commitment to quality and self-expression. From day one, our focus has been on more than just selling cosmetics. We aim to foster a community where beauty is a source of confidence and creativity. With Tetra Cosmetics, you’re not just purchasing products – you’re becoming a part of a movement that celebrates diversity, self-love, and the art of embracing your true self
59 Broomwood Road, BR5 2JJ, Orpington, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy website to use. Received my order promptly. Kept up to date with tracking

Resposta da Tetra Cosmetics
It was easy talking to them. They were warm and responsive

Resposta da Tetra Cosmetics
I was scared this would just be a sketchy website but was actually pretty good!

Resposta da Tetra Cosmetics
QUICK Delivery & PROMPT Response
This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much 🙏🏻

Resposta da Tetra Cosmetics
Quick delivery amazing smell last all day will be buying again

Resposta da Tetra Cosmetics
Prompt delivery and well packaged. Competitive prices and wide choice of items.

Resposta da Tetra Cosmetics
I am impressed with tetra cosmetics customer service and professionalism..i have really enjoyed doing business with them and continue to do so in the future.. I am honestly very satisfied and happy especially with Mrs Smit Patel who is very helpful, reliable, understanding and assisted me throughout my purchase.. Thank you..

Resposta da Tetra Cosmetics
First time using this company direct. Would definitely recommend to all family and friends.

Resposta da Tetra Cosmetics
Thank you for your excellent service and a lovely product ‘ perfect gift for Christmas X

Resposta da Tetra Cosmetics
Scam company. Please do not buy from them. Ordered 3 sets of French manicure nail varnish on 31/1/24. Did not receive a confirmation email, my order or any correspondence. Emailed the company numerous times. No reply. Tried ringing, no answer. Requested a refund. Nothing.😡

Resposta da Tetra Cosmetics
Scam company. Been reported as such. Bank has been approached for a refund for goods not received.
To smit at customer services and anyone else associated with this company - get a real job and stop ripping off people.
2 weeks I was told to wait then ignored now on week 3. Pathetic for a tube of mascara. Claimed to have emailed Royal Mail but when I asked for evidence of postage he couldn't provide any. Now I am being ignored. Thankful Banks can just take my money back from fraudulent people like this.
Unfortunately, Tetra were only able to supply two of the three mascaras I ordered (although I received a refund promptly). In addition, the delivery time was slow.
My order #7807 from 31.01.24 I never received can you check please and send it to me
Great service, prompt delivery, would definitely recommend and use again!
Did not supply ordered item even though it was showing in stock on the website.
Listing showed the limited edition deluxe bottle in a tin can but even though this was pictured and described as such they said they did not have it in stock.
I then placed an order when 6 bottles of the standard version were shown as in stock and got a message saying "we already told you we did not have this" and a refund.I checked the website again,Sunday 3rd December at 11:17, and once again it showed as being in stock with 5 left in stock and also that 13 had been sold in the last 4 hours.Strange that when I was told via E :mail that it was out of stock !!.
Not worth the bother of dealing with Tetra when the website cannot be trusted to show actual items or whether they are in stock or not.
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