A dress that I had on pre order was not going to come in time (my fault, not there’s) and the customer service following was exceptional. They responded almost immediately, on a Saturday, walked me th... Ver mais
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Leia as opiniões dos outros
My daughter bought a dress for her sports ball. It is v.poor quality & did not fit. She is a student with v.little money to spare and asked for a full refund (via email) as she has been given a gift c... Ver mais
A empresa respondeu
My daughter brought 3 dresses to try on none of them fit we returned them next day then even charged us extra for their own returns shipping label £5.99 to never hear from the company again!! have e... Ver mais
Ordered a dress at last minute for my best friend’s wedding and immediately panicked when I realized that I didn’t check off “express shipping”! Emailed customer support and received a response litera... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Melbourne based boutique clothing store with free express shipping Australia wide for all girls and womens clothing and fashion items. Fast delivery, best price
Informações de contacto
Austrália
- thatssofetch.com.au
3,1
Aceitável
1 mil opiniões
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
package not arrived
I ordered a dress 17 days ago now and it has still not been shipped, I have sent numerous emails and not had a response, I need this dress for an event and would just like to know when it will be sent and am getting increasingly worried that it never will be.
its been more than 1 month and it has NOT been shipped and they responded me here that it is but it is NOT TRUE
12 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Abril,
Thank you for your feedback, and we're so sorry for the delay and the worry this caused you.
We’ve looked into your order and can confirm that the dress you purchased was on pre-order at the time of purchase, which is why there was a longer wait than usual. It has since been shipped and delivered.
We completely understand how important timing is — especially when you have an event coming up — and we’re truly sorry for any stress this caused.
Thank you for your patience, and we hope you love the dress once it arrives!
That’s So Fetch x
I recently ordered some dresses from…
I recently ordered some dresses from this website, the dresses looked gorgeous and I was in need of one for an event. Unfortunately the dresses did not arrive in time for this event so I had to return them. Before I ordered the dresses I did not look at the returns policy and saw that you only receive store credit, not a refund which is my mistake for not checking before ordering. Once I realised this I emailed and managed to get a refund after sending emails about why I did not want them anymore and I wanted a refund and not store credit. The girls I emailed were lovely and I had no problems with the emailing and managed to get a full refund! They were amazing and so lovely so I really appreciate them giving me a refund even though it did say on the returns policy that they do not do them!
28 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Isabelle,
Thank you so much for your kind words and for taking the time to leave a review! We're so glad to hear our team could help and that your experience with us was a positive one, even though the dresses didn’t arrive in time for your event.
We completely understand how important timing is for special occasions, and we truly appreciate your honesty and understanding regarding our returns policy. It means the world to us to know our team could make things a little easier for you!
Thanks again for the lovely feedback — we hope to see you back soon!
That’s So Fetch x
NEVER SHIPPED...Do not buy from USA
We ordered a dress for my daughter. They charged my card and confirmed the order and we heard nothing for 10 days! On day 10, I sent three emails saying please cancel and refund my order because the dress will definitely not arrive in time. 15 minutes after I sent the email, they magically "shipped" the dress...which I will now have to send back to AUSTRALIA! Avoid this company if you live in the US...maybe it is fine to work with them in Australia.
28 de maio de 2025
Opinião espontânea
colis pas reçu + frais de douane en plus
J'ai commandé une robe depuis bientôt 20 jours, et j'ai reçu il y a deux jours un mail qui me dit que je dois payer 33euro de frais de douane. Quand j'ai acheté les produits on ne m'a pas prévenu que je devrai payer en plus. La robe me revient maintenant à 100euro. C'est inadmissible, je ne recommande pas le site.
28 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Julia,
Thank you for reaching out, and I’m really sorry to hear about your experience.
I completely understand how frustrating unexpected customs fees can be. Please know that we never want our customers to feel caught off guard or disappointed with their purchase experience.
As mentioned on our website in our shipping policy, duties and taxes are not included in the price of your order and may be charged upon delivery, depending on your country’s customs regulations. Unfortunately, these fees are set by local governments and are out of our control.
Warm regards,
Thats So Fetch x
Fastest Customer Service ever!
I came across this brand on socials and decided to check it out. I couldn't believe how fast my order arrived! Ordered on the weekend, arrived Tuesday morning. Amazinggg.
One pair of jeans was missing from my order, so I contacted the customer service team to enquire in case they were missed. Happily, the jeans are on pre-order and will arrive in a couple of weeks. The response was immediate, professional and friendly.
The only thing I would say is that I would have liked to have known the jeans weren't coming with the rest of the order, just so I was aware of it. But I do like that I could still order items on pre-order without them just being marked "out of stock" and can't get them at all. Just would have liked to have known it was a pre-order item and a rough expected date without having to enquire.
Overall very happy with the quality, postage speed and service was excellent!
28 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Laura,
Thank you so much for your lovely message and for taking the time to share your experience with us! We’re so happy to hear that your order arrived so quickly and that you’re loving the quality and service.
Thanks again for your support—it truly means the world to us!
Warmest,
Thats So Fetch x
Blantantly false product descr and deodorant marks
Bought a shirt, kacey-long-sleeve-top-royal-blue-1, from that so fetch that states it's 65% cotton. In person, it's a 100% polyester. It came covered in deodorant stains and the breast area does NOT fit anyone bigger than a B cup.
The blantant mislabeling should tell you something.
*Customer service plays the store credit game, rather than refunding my money. I will proceed with cc dispute.
22 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Breanna,
Thank you for reaching out, and I’m so sorry to hear about your experience with the Kacey Long Sleeve Top – we completely understand your frustration.
We sincerely apologise for the incorrect product description and the condition in which your item arrived. That’s absolutely not the standard we aim to uphold, and we’re addressing this with our team to ensure it doesn’t happen again.
We’ve gone ahead and processed a full refund to your original payment method – this should reflect in your account within the next few business days. There's no need to return the item.
Again, we’re really sorry for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards,
Thats So Fetch x
Excellent all round ❤️
Fast shipping, great quick communication, as I needed to change the size of an item quickly before the order was sent. The clothes are always amazing quality xxx
27 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Christie,
Thank you so much for the love — we’re so happy to hear everything arrived quickly and that we could help with your size change in time!
Thanks again,
Thats So Fetch x
Scam
Do not purchase!!!!! Would not even give this a star. Had the worst experience with this shop. I’ve ordered a dress which wasn’t cheap, it looked amazing on the pictures, however when I received it, it’s nothing like the picture. The material is so cheap, it feels weird on the skin and it definitely does not cost the price I’ve spent. I tried requesting a refund, was told I could only get store credit. I do not want that, considering all their dresses are probably cheap quality. I have purchased the label, at an extra cost that I had to pay, but when trying to generate the label, their website now says my order does not exist, even though the money was taken out my bank account. I’ve left multiple emails, didn’t get a response back. It all feels like a scam, I just want my money back and Im never ordering again from this dodgy website.
19 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Elena,
We’re so sorry to hear you were unhappy with your experience — that’s never what we want for our customers, and we really appreciate you reaching out.
It looks like the return was originally being processed on the incorrect site, which is why the label wasn’t working as expected. We’ve now rectified that on our end, and as requested, we’ve gone ahead and issued a full refund back to your original payment method.
Thanks again for your patience, and please let us know if there’s anything else we can help with.
Kindest regards,
Thats So Fetch x
I ordered the Nerina Sequin maxi dress…
I ordered the Nerina Sequin maxi dress in AU size 4 and it fits amazing! Very comfortable and not too thin so it isn't see through like a lot of those types of dresses can be. I emailed the staff about an inquiry and they got back to me within a respectable amount of time and were helpful and kind. I definitely recommend THATS SO FETCH! Xoxo
20 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Portia,
Thanks so much for your kind review. We are so happy we could help and look forward to helping you again in the future.
Thanks again,
Thats So Fetch x
I ordered a dress for an event and…
I ordered a dress for an event and after waiting over a week and sending 2 emails I’ve finally had a response saying the dress was on pre order and won’t be sent for another few weeks?! No where was this advertised or stated as a pre-order item, I have been had over. Their email service is very slow and I’ve emailed with multiple solutions as I can’t wait that long for this dress and again am having no responses. Please reply to emails and help me sort this.
20 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Mia,
We're so sorry to hear about your recent experience and completely understand your frustration. We sincerely apologise for the delay in communication and the inconvenience caused here. This is certainly not the experience we want you to have with us.
We’ve taken on board your feedback and want to assure you that we’ve requested your refund as per your wishes.
Once again, we’re truly sorry for the inconvenience and appreciate your patience and understanding.
Warm regards,
The That’s So Fetch Team
DON'T WASTE YOUR MONEY
My daughter ordered a lemon dress from this seller, when it arrived it was in no way shape or form representative of what was displayed in the image. The dress was a completely different style, colour and shape and material. The material it was made from was the cheapest "dollar shop satin", not the luxurious material in the image, and the colour was shimmery yellow, NOT the pastel muted lemon in the photos. She have returned the dress but now Thats So Fetch are saying that they only offer a store credit. Do yourself a favour and DO NOT SPEND A SINGLE DOLLAR with them, unless you like wasting money. She is still campaigning for a refund in full, that is the only possible resolution. Expect there to be a footnote on the storepage saying "Dress will differ in style, color and material from image shown".
UPDATE:
My Daughter advised them that we had left this review and instead of the store credit being the only method of refund, ThatsSoFetch customer services HAVE ISSUED the refund back into our account. We should not have had to call them out, excellent customer service would have given us the confidence to shop there again in future.
18 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Paul,
We’re truly sorry to hear that the dress didn’t meet your expectations, and we completely understand how disappointing that must have been for your daughter.
As part of our returns policy, we typically issue store credit for returned items. However, once your return arrived back to us, we were able to process a full refund as requested, which has now been completed.
Again, we do appreciate your feedback—it helps us improve both our products and our service. We’re sorry again for the inconvenience this has caused.
Warm regards,
The That’s So Fetch Team
Does That’s So Not Fetch Even Have A Customer Service Department?
Thank you for responding to me online. It would be nice if you responded to my emails that I have sent over the past few weeks, but obviously the only thing that matters is how “That’s so not Fetch” is perceived online. Again, don’t buy from these scammers, you will never get a real response from customer service and you will never get a refund for their cheap clothing. How about resolving a problem through an actual email rather than online?!
15 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Leeann,
Thank you for your message. We're genuinely sorry to hear how disappointed you’ve been with this experience.
We can confirm that we’ve responded to all of your correspondence, and we’re sorry if any of our replies weren’t received or went unnoticed. We’re always here to help and do our best to reply as promptly as possible.
Your first order has been successfully received and processed, and we’ve also issued you a free returns label to assist with returning the second order. We wanted to make this process as easy as we could for you.
However, as previously mentioned, there is currently an open chargeback filed with your bank. While this dispute is in progress, we’re unfortunately unable to issue a refund from our side. Once the chargeback has been resolved, we’ll be happy to assist further if needed.
We really do appreciate your patience and hope this can be resolved soon. Please feel free to reach out if you have any further questions.
Warm regards,
The That’s So Fetch Team
I was a little bit worried ordering…
I was a little bit worried ordering from here after I reading the reviews. I am so glad I ignored them and did order a dress I absolutely love it, it’s gorgeous looks exactly like the picture fantastic material. I will definitely be ordering again from here 10/10
14 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Rachel,
Thank you so much for your kind words! We're so happy to hear you love your dress and had a great experience with us — it truly means a lot. We can’t wait to have you shop with us again soon.
Warm regards,
Thats So Fetch x
Resposta da THATS SO FETCH
Hi Beth,
Thank you so much for your kind words! We're so glad to hear you had a great experience with our team.
Providing amazing service is always our goal, and your feedback means a lot to us.
Kind regards,
Thats So Fetch x
No return for refund
No return for refund. Store credit only and to make it worse you’ll have to pay extra for shipping for your return instead of just deducting from the your credit. Please consider just deduct that from your refund credit. Their clothing quality is meh. Sizing way too big. I ordered extra small and it’s still gigantic on me. Bought twice and disappointed both times. Will never buy from them again.
9 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Tina,
We’re sorry to hear you’ve been disappointed with your recent orders. We want to help resolve any issues you’re experiencing.
We’ve checked our records and it looks like you haven’t reached out to our customer service team directly yet. We’d really encourage you to get in touch with us so we can assist you personally and work towards the best possible solution.
Regarding returns, our policy is to offer store credit for returned items, and unfortunately, return shipping costs are currently the responsibility of the customer. We truly appreciate your feedback about sizing and quality, and we’re always looking to improve.
Please don’t hesitate to contact us — we’re here to help!
Kind regards,
That’s So Fetch x
My disappointment with the handling of…
My disappointment with the handling of my order with this company was the worst which i placed on April 15th.Despite being informed on April 16th that my order had been shipped, I received conflicting information on April 24th stating that duty fees and taxes were required for delivery.I was unable to get clarification on how to pay, the courier, or a tracking number from your customer service.I discovered that SEKO Logistics was the courier after finally getting through to the Customer Service and they had told me SEKO had sent me an email regarding the duty fees but when I had rang SEKO they hadn't been in touch with the company regarding that situation and they also confirmed that no fees were due upon arrival in the UK.I received my parcel just 3 days before the wedding thankfully but that was without paying any additional charges.The inaccurate information provided by your company caused unnecessary stress and concern, as I was under time to receive the order for a wedding. The only advice i could give to the company is to improve its communication and provide accurate information to customers in the future.
15 de abril de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Sophie,
Thank you for sharing your experience with us, and we’re truly sorry for the confusion and stress caused around your order and the duty fees. We completely understand how important timely and accurate communication is, especially with an event as significant as a wedding.
Unfortunately, your order was placed and shipped on April 16th, but during this period, we had multiple public holidays for Easter and Anzac Day, which affected processing and communication times. We sincerely apologise for any inconvenience this caused.
We appreciate your feedback and are actively working to improve our communication processes to ensure clearer, more consistent updates for our customers in the future.
We’re glad to hear your parcel arrived in time, and we hope despite the difficulties, you were able to enjoy for the wedding.
Thank you again for your patience and understanding.
Kind regards,
That’s So Fetch x
nicest most helpful staff ever
nicest most helpful staff ever! postage is so quick
9 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Angel,
Thank you so much for your lovely words! We’re thrilled to hear you found our team helpful and that your order arrived quickly.
We really appreciate your support and look forward to shopping with you again soon!
Kind regards,
That’s So Fetch x
Great clothing and amazing customer…
Great clothing and amazing customer experience spoke to head office and they were so easy to fix any issues I had great team and will always shop with that’s so fetch !!!!
7 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Anna,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our team and that we could help resolve your issues quickly.
We truly appreciate your support and can’t wait to welcome you back to shop with That’s So Fetch again soon!
Kind regards,
Thats So Fetch x
Super Service!
I bought some items to be shipped to Denmark and had missed the issue with added customs. Customer services were incredibly helpful and in the end refunded half the customs fees which was a really nice touch. It does take them a while to reply - I believe they are based in Australia so naturally there will be a delay. All in all it was a good experience - but only because they follow through with you to ensure there is a happy outcome. The outfit was amazing and my daughter loves it! Thank you That’s So Fetch!
5 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Ditte,
Thank you so much for your kind words! We’re really glad to hear that your daughter loves her outfit and that we could help make the customs situation a little easier for you.
We appreciate your understanding regarding our response times and are always working to improve. Your happiness means everything to us, and we’re so pleased we could follow through to find a positive outcome.
Thanks again for shopping with That’s So Fetch — we hope to see you again soon!
Kind regards,
That’s So Fetch x
Poor delivery times and customer service
Twice now I have ordered from them. And twice the order has arrived much later than expected! When you email them, it can take days for a reply. They advertised expected delivery times but never achieve these. They should review what’s on their website, and set expectations appropriately, and also review their carriers!
3 de maio de 2025
Opinião espontânea
Resposta da THATS SO FETCH
Hi Jacqueline,
Thank you for your feedback, and we’re really sorry to hear about the delays you experienced — we understand how frustrating that can be.
Sometimes unexpected delays can happen with carriers beyond our control, but we truly appreciate your patience. We’re pleased to let you know that we now have a UK warehouse, and we’re working hard to stock all our best-selling styles there to offer faster shipping times for our UK customers.
We’re continuously reviewing our delivery estimates and carrier partnerships to improve the experience, and your feedback helps us in that process.
Thanks again for reaching out, and we hope to provide you with a smoother experience next time.
Kind regards,
That’s So Fetch x
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