The Citizenry Opiniões 184

Resposta da The Citizenry

19/10/2025

Thanks for sharing your feedback with us, David. We’re truly sorry to hear that your order arrived later than expected, and we understand how frustrating it is when delivery timelines aren’t met. We’re actively reviewing this internally to improve our accuracy and communication moving forward!

Resposta da The Citizenry

19/10/2025

Thank you for taking the time to share this feedback! We’re so glad to hear that our team was able to respond quickly and keep your order experience as smooth as possible. We hope that you enjoy your items!

Resposta da The Citizenry

19/10/2025

Hi Aida,

We’re so happy to hear that your new items from The Citizenry have brought even more beauty to your home!
We appreciate you for being such a loyal customer and for sharing your kind words. It means the world to us!

Resposta da The Citizenry

19/10/2025

Thanks for sharing your experience, Sophie. We’re so glad to hear that you’ve been happy with the quality of your rugs, but we understand how frustrating the delays and limited communication must have been. Your feedback is really helpful as we work to improve transparency and reliability around shipping updates, and we truly appreciate your continued support and honesty. It helps us to do better!

Resposta da The Citizenry

19/10/2025

Hi Sara,

We’re truly sorry for the delay in receiving your fabric sample and completely understand how frustrating that must be, especially given the initial address issue.

We’ve flagged this for follow-up so that our customer experience team can ensure your sample gets to you as quickly as possible. Thank you for your patience and for bringing this to our attention!

Resposta da The Citizenry

19/10/2025

Hi Ashley,

We’re sorry to hear that the blanket didn’t meet your expectations and understand how frustrating that must have been. Although our policy states that items shipped outside the contiguous US are final sale, our team did issue a full refund without requiring a return of the item as a goodwill gesture.

That said, we appreciate your feedback and will review this product's listing again to ensure that sizing details are as clear as possible moving forward. Thank you for the honest feedback!

Resposta da The Citizenry

19/10/2025

Hi Michael,

We’re so thrilled to hear how much you’re loving your new linen sheets, and that they’ve made such a difference in your sleep! It’s wonderful to know that the feel, fit, and quality exceeded your expectations, and we appreciate you sharing your experience and recommendation. :-)

Resposta da The Citizenry

16/10/2025

Thank you for the glowing review, John! We’re so happy to hear about your wonderful experience with Abbie. She truly goes above and beyond for her clients, and we’ll be sure to share your kind words with her and the Dallas team!

Resposta da The Citizenry

16/10/2025

Hi Barbara,

We’re so glad to hear you’re enjoying the quality of your new sheets, but we understand your frustration with the duvet sizing. Your feedback about the dimensions for California King beds is really helpful, and we’ll be sure to share it with our product team as we continue refining our fit and design details. We truly appreciate you taking the time to share your experience!

Resposta da The Citizenry

15/10/2025

Hi Myra,

We’re very sorry to hear about your experience and understand how disappointing these delays and communication gaps have been. This isn’t the level of transparency or support we aim to provide, and we regret that you had to reach out repeatedly for updates. Our team is reviewing what went wrong in this case to ensure we improve both communication and delivery timelines going forward, and we truly appreciate your feedback. It helps us do better for all of our customers!

Resposta da The Citizenry

15/10/2025

Hi Whitney,

Thank you for sharing your experience, and we’re sorry to hear that the return process didn’t go as smoothly as it should have. We understand how frustrating it can be to deal with back-and-forth communication, and we've passed your feedback along to our Leadership team to improve the process moving forward. We hope to have the opportunity to earn your business again in the future!

Resposta da The Citizenry

12/10/2025

Hi Lea,

Thanks for your honest review. We’re truly sorry for the unexpected delay and lack of communication regarding your order timeline, and we completely understand how frustrating it is when an item ships much later than expected without prior notice.

We’re reviewing how we communicate stock and lead times so customers have clearer expectations before placing an order going forward, and we appreciate your feedback. It helps us improve!

Resposta da The Citizenry

12/10/2025

Hi Sherrie,

Thank you for sharing! We’re so glad to hear you love your throw, and that the quality and size were just right. It’s great to know our team’s prompt service and sale pricing made the experience even better! We hope to welcome you back again soon.

Resposta da The Citizenry

12/10/2025

Hi Laura,

Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your shams, and we’re truly sorry for the stress this situation has caused.

We’ve flagged our Customer Experience Team for assistance, and someone will be reaching out shortly. We really appreciate your patience in the meantime, and the chance to make things right!

Resposta da The Citizenry

12/10/2025

Hi Lisa,

We’re very sorry for the confusion and lack of communication around your order, especially after you confirmed you still wanted the remaining items. That’s not the delightful experience we aim to provide!

Our customer experience team is reviewing your order now to confirm the status of the removed pieces and any applicable refund, and you’ll hear from us shortly with an update. Thank you for your patience and the opportunity to earn your business!

Resposta da The Citizenry

12/10/2025

Hi Mary,

Thank you for sharing! We love hearing that your new lumbar pillow was the perfect finishing touch for your space. We hope you enjoy it for years to come!

Resposta da The Citizenry

9/10/2025

Hi Colleen,

Thank you for sharing your experience! We’re thrilled to hear how much you love the Azad Leather Bins, and it’s wonderful that the quality, design, and service all exceeded your expectations. We’re so happy that they brought style to your space!

Resposta da The Citizenry

9/10/2025

Hi Toni,

We’re so happy to hear how much you love your linen sheets and quilt! It means the world to know you’ve been with us for so long and continue to enjoy our products night after night. Thank you for being part of the Citizenry family!

Resposta da The Citizenry

9/10/2025

Hi Antoinette,

We appreciate your feedback, and we completely understand your frustration. While we’re so glad to hear you love the products, we know that delays can be incredibly disappointing, especially when they happen more than once. Our team is actively reviewing our shipping processes to improve reliability and timeliness in hopes that we can ensure a more positive experience in the future!

Resposta da The Citizenry

7/10/2025

Hi Hannah,

We’re so glad to hear you’re enjoying the quality and feel of your new linen quilt! That said, we completely understand how frustrating the shipping confusion must have been, especially since the item was listed as ‘in stock’ at checkout. We truly appreciate your feedback, and we’re using it to actively improve our communication and stock visibility to make the ordering process smoother in the future. We hope that you’ll consider us again when the time comes to order a new set of linens!