Ik had een pakket besteld waar een garenkaart ontbrak. Dit gemaild en ik kreeg de ontbrekende garenkaart toegestuurd samen met een klein borduurpakket van een Hollands huisje. Hele aardige geste. Goed... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ik kreeg precies wat ik had besteld, helemaal goed. Het duurde alleen een beetje langer dan gedacht, zeker nadat ik zag dat er in Sassenheim een zaak zit (distributiecentrum?).
Worth waiting for it to be shipped to the US - my favorite cross stitch designs! Enjoyable to make and beautiful to display when finished
The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are q... Ver mais
Informações sobre a empresa
Escrito pela empresa
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
Informações de contacto
Holanda
- theagouverneur.com
4,5
Excelente
47 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fout in pakket goed opgelost
Ik had een pakket besteld waar een garenkaart ontbrak. Dit gemaild en ik kreeg de ontbrekende garenkaart toegestuurd samen met een klein borduurpakket van een Hollands huisje. Hele aardige geste. Goede klantenservice met snelle mailwisseling. Producten zijn van goede en mooie kwaliteit.
8 de julho de 2026
Worth waiting for it to be shipped to…
Worth waiting for it to be shipped to the US - my favorite cross stitch designs! Enjoyable to make and beautiful to display when finished
25 de junho de 2026
Ik kreeg precies wat ik had besteld
Ik kreeg precies wat ik had besteld, helemaal goed. Het duurde alleen een beetje langer dan gedacht, zeker nadat ik zag dat er in Sassenheim een zaak zit (distributiecentrum?).
30 de junho de 2026
The kits are great as usual
The kits are great as usual. I have done many others from you and they are of high quality. The only downside is the length of time from ordering the items to getting them. The shipping times are quite long, although understandable since they are coming from the Netherlands to the U.S.
8 de junho de 2026
They are just amazing to deal with and…
They are just amazing to deal with and the quality of the kits and threads are just wonderful. Really friendly people and a great business with great cross stitch designs and really quick delivery to the UK. Highly recommend.
18 de junho de 2026
Although I have not started it yet it…
Although I have not started it yet it looks a very good kit and the delivery was very quick. Very pleased.
10 de junho de 2026
Absolutely beautiful projects I’m so…
Absolutely beautiful projects I’m so looking forward to getting stitching.
1 de junho de 2026
I absolutely love Thea Gouverneur…
I absolutely love Thea Gouverneur designs! Fast delivery and pleasant communication! Thank you for the wonderful set!
3 de junho de 2026
Excellent experience
3 de junho de 2026
Resposta da Thea Gouverneur Since 1959
Thank you for your review!
We are delighted to hear that you had an excellent experience with us. Your feedback is greatly appreciated and motivates us to continue providing the best possible service and products.
We hope you enjoy your purchase and look forward to serving you again in the future!
Kind regards,
Natalie
Vriendelijk, behulpzaam
Vriendelijk, behulpzaam, mee denken en probleem oplossend, snelle verzending.
29 de maio de 2026
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u onze service als vriendelijk, behulpzaam en oplossingsgericht heeft ervaren. We vinden het belangrijk om met onze klanten mee te denken en samen tot een passende oplossing te komen wanneer dat nodig is.
Daarnaast zijn we blij dat u tevreden bent over de snelle verzending. Uw positieve woorden waarderen we enorm.
Veel plezier met uw bestelling en graag tot een volgende keer!
Met vriendelijke groet,
Natalie
I started running out of thread back in…
I started running out of thread back in March and sent an email. I had to send another email in May to finally get resolution and they charged me for a new thread kit which still has not arrived. The threads easily get tangled and lost.
27 de maio de 2026
Resposta da Thea Gouverneur Since 1959
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration caused by the delay in handling your request for additional thread and for the inconvenience of having to contact us multiple times. We understand how disappointing it is when you are unable to continue your project as planned.
We are also sorry to hear about the issues you experienced with the thread. This is certainly not the level of service we strive to provide.
I can see in our system that we have since been in contact with you and worked together to find a suitable solution.
Thank you for bringing this to our attention. Your feedback helps us continue to improve both our products and our customer service.
Kind regards,
Natalie
Resposta da Thea Gouverneur Since 1959
Merci beaucoup pour votre gentil avis !
Nous sommes ravis d'apprendre que vous appréciez nos magnifiques modèles et que vous êtes satisfait(e) de notre service. Vos compliments sont très appréciés par toute notre équipe.
Nous vous souhaitons beaucoup de plaisir avec votre projet et espérons avoir le plaisir de vous servir à nouveau prochainement.
Cordialement,
Natalie
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw fijne review!
Wat leuk om te horen dat uw bestelling snel is geleverd en dat u tevreden bent over de kwaliteit van het materiaal. Fijn dat alles compleet is aangekomen, zodat u direct aan de slag kunt.
Wij wensen u veel plezier met uw project en hopen u in de toekomst weer van dienst te mogen zijn!
Met vriendelijke groet,
Natalie
package arrived on time and in perfect…
package arrived on time and in perfect condition. I am anxious to get started on this new one.
11 de maio de 2026
Resposta da Thea Gouverneur Since 1959
Thank you for your kind review!
We're delighted to hear that your package arrived on time and in perfect condition. It's always exciting to start a new project, and we hope you enjoy every moment of working on this one.
Thank you for choosing us, and we wish you many happy stitching hours!
Kind regards,
Natalie
Professioneel en hoge kwaliteit
Práchtig borduurpakket, hoge kwaliteit, op de hoogte gehouden van verzending, in prima staat en compleet ontvangen, nu blij aan het werk
7 de maio de 2026
Resposta da Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u tevreden bent over de kwaliteit van het borduurpakket en dat alles compleet en in perfecte staat is aangekomen. We vinden het belangrijk om onze klanten goed op de hoogte te houden van de verzending, dus het is prettig om te lezen dat u dit heeft gewaardeerd.
Wij wensen u heel veel plezier met het borduren en hopen dat u volop geniet van uw nieuwe project!
Met vriendelijke groet,
Natalie
Resposta da Thea Gouverneur Since 1959
Thank you for your lovely review!
We're so pleased to hear that you're happy with both our service and your kit. We hope you have a wonderful time working on your project and enjoy every stitch along the way.
Thank you for choosing us, and happy stitching!
Kind regards,
Natalie
Resposta da Thea Gouverneur Since 1959
Bedankt voor uw mooie review!
Wat fijn om te horen dat de levering snel was en dat alles aan uw verwachtingen voldeed. We doen ons best om onze klanten een goede service en een vlotte levering te bieden, dus het is geweldig om te lezen dat u dit zo heeft ervaren.
Veel plezier met uw bestelling en graag tot een volgende keer!
Met vriendelijke groet,
Natalie
Producto perfecto
8 de abril de 2026
Resposta da Thea Gouverneur Since 1959
¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con el producto. 😊
Esperamos poder servirte de nuevo en el futuro.🥰
Very bad customer service
Very nice designs, but…There were 3 threads put for symbol/one colour and one of the thread was a different hue than the first two although they all were very similar colour. I tried to contact the support team a month ago via contact form, received an answer that the ticket was created and no more contact. Today 9 hours ago I contacted support team via email this time, received the same answer that the ticket was created and nothing more - no contact, no message, although they write on their website about 24/7 support. Feeling very disappointed.
21 de março de 2026
Opinião espontânea
Resposta da Thea Gouverneur Since 1959
Thank you for your feedback and for your kind words about our designs, we truly appreciate it.
We’re very sorry to hear about the issue with the thread color and the experience you’ve had with our support team. This is certainly not the level of service we aim to provide. The difference in thread hue you described shouldn’t have happened, and we understand how disappointing that must be.
Regarding your support requests, we sincerely apologize for the delay and lack of follow up. This is not in line with our standards, and we are addressing this internally.
We hope that your request has since been resolved to your satisfaction. If this is not the case, please don’t hesitate to reach out again with your order details so we can prioritize your case and make things right.
Thank you for your patience, and we hope to restore your trust in us. 🥰
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.