The Arch Company Opiniões 136

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Getting our business space at Morning Lane was a seamless experience, all thanks to William. He provided exceptional, five-star service from day one. He was incredibly responsive, professional, and ge... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolutely cowboys. Completely incompetent. I would very very wary of any of the 5 star reviews here as they ask you to review them very early on when you’re brand new and just setting up your lease.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Mr Paul Donneky our property manager , has just come back to us , after a spell away on other properties , for over ten years hes looked after our property, Level Crossing House , station Road W... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We worked with David Smith - Head of Leasing (West) on finalising a Lease Agreement in Birmingham for our new Padel Tennis site. David was incredibly diligent and conscientious throughout and was alwa... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

The Arch Company is the UK's largest provider of properties for small and medium businesses. We have arches, small offices, warehouses and other industrial units to let. We're responsible for 5,200 properties across England and Wales and 23 million sq. ft of lettable space. Two thirds of our properties are in London with others concentrated in metropolitan centres like Manchester, Leeds, Birmingham, Newcastle, and Bristol. The Arch Company is investing £200 million into Project 1000, which will create space for 1,000 businesses by 2030. This will support approximately 5,000 jobs and add to the estimated 25,000 people already employed in arch businesses. The Arch Company exists to make space for businesses to thrive.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

136 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Arch Company is one of the best…

Arch Company is one of the best companies in the business, with amazing customer service. They have been extremely helpful to us in many ways.

A very special thanks to Hannah Adeniji, who has been an excellent supporter throughout. Her professionalism, care, and support have been truly appreciated.

28 de maio de 2026
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 5 em 5 estrelas

Hannah at the arch co managed our move…

Hannah at the arch co managed our move from one of their arches to a larger unit. She was really helpful and made the move as smooth as possible for us.
Thank you :)

21 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Amy. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 4 em 5 estrelas

Staff excellent, but customer centre needs much improvement

If you have the mobile number of the staff member, they're really great - helpful and pragmatic. If you go through the call centre, it's a bit of a different story - seems pretty inefficient, the teams aren't very knowledgeable and it feels very procedural and not user friendly. My four stars (which would in fairness be five, were it not for the customer centre) are for the staff who throughout my experience have been excellent.

14 de abril de 2026
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Resposta da The Arch Company

Thank you for your review, Matthew– we really appreciate you taking the time to share your experience.

We’re delighted to hear positive feedback about our team on the ground. We’ll be sure to pass your kind words on.

We’re also sorry to hear that your experience with our customer centre didn’t meet the same standard. Your feedback is really valuable, and we’ll take this on board as we continue working to improve the service and make it more efficient.

Thanks again for your feedback.

Classificada 5 em 5 estrelas

Very easy to work with

Very easy to work with, polite, friendly and always responsive.

16 de outubro de 2025
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Classificada 5 em 5 estrelas

Electric disconnected

Just want to say a big thanks to Robert Taylor for his help. I was struggling with my electric due to being disconnected, Robert helped me. So many thanks Robert.

21 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Kashif. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Robert.

Classificada 5 em 5 estrelas

Samantha is a highly professional and…

Samantha is a highly professional and kind individual. She offered the best possible solution and support during our challenging period. Arch Company is indeed fortunate to have such an incredible person as her.

21 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Shan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Samantha.

Classificada 5 em 5 estrelas

Id like to positively review Hannah…

Id like to positively review Hannah Adenji and Samantha Parkin for their amazing customer service and advice when I cane across a problem regarding the lease of a property I was responsible for. I truly recommend them for anyone who is worried about any problems they have regarding their lease.

21 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Muhammad. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah and Samantha.

Classificada 5 em 5 estrelas

Great experience!

I've only had positive experiences with Cecily here. We've rented one space from them and the process was simple and they've been really great landlords since. Cecily in particular is a star!

21 de maio de 2026
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Resposta da The Arch Company

Thank you for your review! We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Cecily.

Classificada 5 em 5 estrelas

Top Notch!

Staff are super helpful and very responsive!

20 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Mohammed. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us!

Classificada 5 em 5 estrelas

Excellent experience with The Arch…

Excellent experience with The Arch Company. They were a great help when the wheels were falling off and wagons circling at Carnforth.

Gavin Rooney and Lou Baxter bent over backwards to help and Gavin in particular has been superb with help and advice when asked.

Top class company with excellent staff at all levels.

12 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Mr Koller. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Gavin and Louise.

Classificada 5 em 5 estrelas

Noel Lubrun

Noel at The Arch Co is very helpful and attentive. Noel has offered me a lot of support and I greatly appreciate how he has looked after me as a tenant.

20 de maio de 2026
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Resposta da The Arch Company

Thank you for your review Mr Choudhury. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Noel.

Classificada 5 em 5 estrelas

Great service and support from David…

Great service and support from David and Cecily.

30 de abril de 2026
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Resposta da The Arch Company

Thank you for your review, Jonnie. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David and Cecily.

Classificada 4 em 5 estrelas

New lease of arch unit

Tim was always helpful in providing information and taking prompt action to move the transaction forward

19 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Simon. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Tim.

Classificada 5 em 5 estrelas

Hannah has been invaluable and…

Hannah has been invaluable and extremely helpful throughout this process. We only opened our restaurant on the 3rd of April, so naturally we faced a few initial challenges while settling in. During this period, Hannah has been very accommodating, supportive, and proactive in helping us navigate everything smoothly. Her communication and professionalism have genuinely made a difference, and I really appreciate all the support so far.

18 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Marcio. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

Classificada 4 em 5 estrelas

Arch relocation

I've been dealing with Huw, he's been really helpful up to now.

1 de abril de 2026
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Resposta da The Arch Company

Thank you for your review, Bryan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Huw.

Classificada 5 em 5 estrelas

very easy process

very easy process - Keven was especially good

1 de março de 2026
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Resposta da The Arch Company

Thank you for your review, Max. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Kevin.

Classificada 5 em 5 estrelas

Helpful team in all departments


I’ve been a long tenant at the arch company and I am very happy with all the team pretty much from all the departments, they are very helpful and very quick to respond if and when you need help .
I’m very thankful that I met Shane, at the Arch company, who is an amazing person Who understands how business operates . I think any big company or organisation would really like to have someone like Shane, as part of their team as he is very clued up and can get the job done .
From my experience, and what’s going on with my business at my unit the arch company are developing and combining two units,to make a bigger unit for my growing business, I
am very thankful to everybody at the Arch company. Especially Shane For all the hard work for seeing a big project like this turn into reality .

15 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Glaymore. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Shane.

Classificada 4 em 5 estrelas

I have been a long standing tennant…

I have been a long standing tennant with arch co. There are a few people in particular that really stand out at that business that have earned my complete loyalty. One is David Smith, who I believe is a very strong asset to the business. I would like to continue my long standing relationship with arch co, because of people like him that I can still reach out to whenever needed even though he was promoted into another team a few years ago.

I would have given 5 stars but have had a few small issues that have been resolved fairly well, regarding a break in and a few other basic things, by Louise Griffin.

Overall I think since the network rail exit arch co has been moving in the right direction and it’s great to see so many derelict arches being given a new lease of life!

There is a nice community in my area on Holyrood street and I feel it is well looked after and serviced.

Ben - founder - fully charged

15 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Ben. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to David.

Classificada 5 em 5 estrelas

Easy and painless process to find…

Easy and painless process to find industrial work space in London.

1 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Max. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience with us.

Classificada 5 em 5 estrelas

Excellent Support From Start to Finish

The Arch Company has been incredibly helpful throughout the process of finding the right workshop space for me. The whole experience was smooth and well supported from start to finish.

A special thanks to Hannah Gamber, who was professional, efficient, and very helpful every step of the way. Highly recommend The Arch Co to anyone looking for a reliable and supportive team when renting a space.

15 de maio de 2026
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Resposta da The Arch Company

Thank you for your review, Jonathan. We appreciate you taking the time to share your experience. We’re delighted to hear you enjoyed your experience, and we will certainly pass your kind words on to Hannah.

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