Fantastic experience today and excellent customer service in the newly refurbished store in for a look around and with a tentative ask to see if they had a replacement part for my Pinarello dogma x.... Ver mais
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Leia as opiniões dos outros
Easy to navigate website, simple process of purchasing from start to finish and great prices during this pandemic. Although limited to certain brands I wil be keeping this website as one of my favou... Ver mais
Happy to take your money (and offer no discount because of their monopoly of Pinarello in the UK) but when things go wrong the excuses starts. Bad experience, very disappointed. Bike went back twice f... Ver mais
Great piece of kit - notified of dispatch and arrived before the advertised date. Can't fault the service. Big investment and risk in trying a pair of photochromatic lenses as opposed to buying a mul... Ver mais
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Excellent quality products
Excellent quality products, good price point and excellent service
Quality products at good prices
Excellent customer service, up-to-date website which shows accurate stock.
Highly recommended with excellent service
Great support from them whilst making the decision on which bike, then lightning service & delivery, plus the bike is fantastic
These guys are great :-)
These guys are great. Quick delivery of quality goods. And if required, quick refunds.
Website show in stock but actual is not…
Website show in stock but actual is not and refund finally.
Just wasted my time and chance . Otherwise I can buy it in other online shop same day.
Unprofessional and condescending
Purchase made on 23/11/2020. Online tracking shows that it was delivered on the 05/12/2020 when I was abroad. My signature was forged by someone. Thebikelounge refuses to assist and in fact went even further:
"Thank you for your email.
Good luck in the pursuit of your legal advice.
'' If you think that committing a criminal offence by forging ones signature can be excused by current circumstances than you are highly mistaken''
Please take this matter up with Royal Mail.
I am in charge."
That was an answer I received from someone called Verity as they refused to sign any of their emails.
Well I did get some legal advice and will follow up once I'm back in the UK. Additionally last week I spoke to another employee and I asked for the management to call me back. I'm still waiting. Highly unprofessional from my experience.
Great kit ,Good prices
Very good price and delivery was quick.
Great prices and quick delivery
Great prices and quick delivery. This was the first time that I ordered from them so was slightly hesitant but absolutely no issues. Would use again. Thank you.
Excellent service and delivery times
Excellent service and delivery times. Good quality Giordana clothing, very well made. I was very impressed with the Rudy project Strym helmet too... The most comfortable helmet I've used and I have giro, kask and met, this is better and looks better on a larger head.
Excellent Service
Good range
Good range. Ordered a few things. One ended up out of stock, but Verity was on the case and she phoned to agree a substitution. So all went well.
Would use again
Web site is very clear, and my order was dispatched quickly.
Ordered some socks for my son
Ordered some socks for my son, who says they are very comfortable.They arrived fast and on time. Did have a slight problem with 1 pair which had a very small hole in, I took a photo sent that off in a email, got a reply straight and a new pair sent immediately without any hassle. Great service.
Faultless company and products
Have been using company and the Giordana products they stock for over 4 years, In all that time they have been faultless as have their products. Would give an extra star if I could,
Always great products
Always great products , never a problem with service
Superb!
My order was dispatched ridiculously quickly and arrived very promptly as well! All communication I had with The Bike Rooms was dealt with professionally.
Great
Quick delivery, quality clothing.will definitely buy from here again.
Great product with great service at a…
Great product with great service at a great price. Highly recommended!
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