Engwe Bikes Uk Opiniões 147

I bought an Engine Pro 3.0 Boost last month.
The bike is good, comfortable and powerful despite being UK legal.
A week after purchase the IoT device failed and stopped reporting the bike's location and prevented me receiving alerts that the bike is being moved.
Their own app shows 'device offline, contact customer services' which I did. Customer services have, over the course of seven emails (so far) told me that their 'backend engineers' have said that the device is working normally and refusing to address the issue. I cannot recommend a company that won't fix issues.

I ordered my first e-bike (Engwe L20 3.0 Pro) through the Engwe site 4 months ago and I've been very happy with my decision ever since. The delivery to the UK was no problem. I've had good communication with the company and I can only recommend them with the highest of praise. I hope they continue to support myself and others just as well in the future.

Excelente experiencia con la atención al cliente, muy atentos y rápidos en resolver la petición que les pedí. Gracias. Los recomiendo para comprar y también para gestionar cualquier documento.

I've had my bike several weeks now and really loving it. Only problem is a knocking from the back wheel in gears 4 and 5. Been in touch with Engwe and after sending a video of the problem have been advised it will dissappear after a bit of use. Engwe were very helpful and very quick to get back to me. Can't fault them.

I bought ENGWE Zip on 18/04/2026, since then I have received an invoice email then few days later an other email about the delivery time scale which were by the end of April. Since I wrote to then to explain that I have received nothing I was slowly replayed too we are working on it. I got a DHL tracking number when I chased with DHL I was told that they have not received anything from ENGWE, I went back to try to find what is going on they stoped replaying to my email and bizarrely the telephone number provided does not work.
is it scam or is it a case a customer service gone terribly wrong? I would advice to be carlful this not acceptable.
I'm absolutely shocked that they have 4.5 stars.
Please be careful as I will take with PayPal.
Absolutely disgraceful experience

Purchasing of the bike Engwe L20 3.0 pro was easy from Engwe's website. I paid for delivery insurance which was probably not needed as the bike was very well packed. The delivery company used, BJS, were also excellent keeping me informed and ringing 30 minutes before delivery. Plus two man delivery as this is a heavy bike!
Instructions for putting bike together are pretty good but you do need a bit of knowledge about bikes to do it. One part of the manual that could be better is which side and order the different washers and spacers go on the front wheel shaft.
After testing bike noticed quite a loud clonking in gears 4 and 5. Emailed Engwe and got a quick response from Tracy and after taking videos it was decided the freewheel was at fault. A new part was sent which arrived in 3 days along with a £5 donation towards buying tool to remove it. (As it happened I had one that fit.) New freewheel fixed the problem.
So experience with company has been excellent (and thanks Tracy.) I can't comment on using the bike on a ride yet as it's for my wife and weather hasn't been great for going for a long ride.

The other day one of THEM was speeding down a road like they always do and I was injured didnt hurt much I'm sure the car was dented and the guy was aggressive and left the seen of the crime but my super strong E-bike, engwe-l20-3-0-pro took it like a champ and I got the tool bag out and fixed it and went on my way, bleeding of course but that didnt even hurt and now I have a bigger speaker attached to it

Excellent service. Website shows what they have in stock in real time. Ordered a P20 folding bike on Wednesday, it arrived next Tuesday. Kept informed with timing’s all the way to delivery. Well packaged, followed the video on the web to assemble it while the battery charged, easy. Very good build quality. So far it’s super smooth, light enough to ride without electric assistance, great when you do, and so quiet, looking forward to using it long term. Would highly recommend Engwe, will definitely return for future purchases

I can not praise the excellent service I got from Lydia always answered anything that I asked kept me informed I have a few mates interested in the bike and when they are dedicated to buying a bike Lydia is the one person I will advise them to contact

2 unauthorised transactions from my business credit card in Australia labeled "ENGWE | UK" contacted them to find out what and why absolutely useless to deal with unhelpful and didnt attempt to locate the transactions for very specific amounts on a specific date

essentially $500 have been stolen banks have been contacted to investigate fraudulent transaction

I purchased an electric bike from Engwe which had a minor problem I emailed the company and Chirs dealt with my request I have never had this kind of treatment before it was sensational my query was dealt with honesty and so quick and resolved my situation. A great company policy I only wish more companies would adopted the same methods. I would definitely use the Engwe again. Well done and thank you.

Update: I was offered the electric system to replace the obviously faulty electrics. They don't have an engineer locally, so I suggested they pay for the repair closer to me. They're now negotiating me having to pay half! In fact, I haven't heard from them since 24/03/2026. I did suggest it might have been cheaper of they'd replaced or refunded the bike when I asked them to... They want me to remove this review. I don't think so!
This company is unbelievably poor!
My order was placed through eBay, 11/3/25. I have spent the last 12 months in battle with them about my bike. It had an electrical fault right from the beginning, and I have had to deal with ridiculous requests for videos, which you cannot video something that is felt. I have requested a replacement or refund countless times, and been refused. I have now reported this company to trading standards, and am pursuing a claim for a refund.
I have had a replacement bike lock, and a replacement battery, but the problem persists. The bike lock cover is now broken too. I'm expecting a replacement. I'm not a bike mechanic, so had to also claim for a mechanic to replace parts. Still the electrical fault persists. The chain comes off regularly while riding, almost sending me into traffic on one occasion!
They're polite in their deliberate attempts to put you off, as I see in all these responses. Don't be fooled, you're getting nothing out of them! They don't care about the UK law, despite operating under a UK address on Companies House.
If your bike arrives in great condition and works, lucky you! If it doesn't, expect to be sent all around the houses with deliberate attempts to delay you outside of the 3 month returns period. I'm furious with this company!

After extensive research and being of older years I was looking for a quality step through, mid-motor assist, upright ride-style bike. Enter the ENGWE L20 3.0 PRO!!
The 100Nm torque is INSANE! Starting in 4th gear and PAS3, touch the pedal and you immediately feel the motor respond for a smooth yet powerful getaway.
Cannot fault the bike at all. Assembling was easy too. Took longer than I thought, but nothing was being left to chance with making sure the right torque was being applied and folllowing the clear and direct instructions to the letter.

So far, 10 days into my renewed cycling life I am absolutely delighted with the bike and it has become my "best friend"!

Buying online for me was always going to be a nervous experience, and it did not go without issues. But I want to stress that ENGWE, and in particular Lydia (there must be an army of Lydia's or she is just "Wonder Woman" in disguise), responded to every email regarding delivery promptly and full of answers.
In the UK, after the bike is received by the initial carrier, it is then despatched to the final delivery courier even though the bike status appears as "product fully arrived" when tracking the bike as soon as it reaches customs and days before it actually arrives with the final courier. Yes, very confusing because the final delivery courier puts your status as "on hold awaiting instruction" throughout this whole process.

However, Lydia was able to keep on top of this process, providing me with updates as to what was happening, and setting the timescales, never making excuses for things obviously outside of Engwe's control but wanting to make sure I was fully updated with where my bike was!

Yes, it took longer than expected to arrive, but the time and energy Lydia gave to ensuring I was aware of the carrier/delivery courier issues and confusing status messages explained it just made me even more excited when the package arrived. With good reason because the bike truly is beyond my expectations and is an absolute joy to ride.
Thank you ENGWE and in particular, "Thank you Lydia!"

there were a few small problems to solve and the team helped me solve them all on time, very satisfied with their services and the bikes purchased from them!

A great company to buy from the service team where fantastic and received my new L20 3.0 pro a couple of days ago ,the only downside is due to work weather & family commitments I've not had time to go far on it but wow it's amazing I can't wait for the summer

I recently bought the Engwe P275 SE e-bike, and I have to say it’s an amazing bike. The build quality, performance, and overall riding experience have all exceeded my expectations.

The delivery was slightly delayed, which was a bit frustrating at first. However, I really appreciate the support I received from Lydia at Engwe UK customer service. She responded quickly to all my queries and handled everything professionally, making sure my bike arrived as soon as possible.

I’ve also seen quite a few posts on the official Engwe Facebook group mentioning some issues with their e-bikes. That said, it’s reassuring to see that most of those cases were eventually resolved by customer service, or customers were offered refunds if the bike couldn’t be fixed.

So far, I’ve only ridden about 6 miles, but everything has been perfect. Hopefully, I won’t experience any issues or faults going forward.

Overall, I’m very happy with my purchase and the support experience. Great bike and great service.

I just want to say thank you to Lydia at Engwe customer support UK for the swift responses and speedy resolution to my issue, which was no one’s fault, just one of those things. When buying from a South East Asian company it’s always on one’s mind as to whether good, post purchase customer service will be provided. Well based on my personal experience I can honestly say that at least as far as the UK is concerned it needn’t be worry.

Sok teszt videót megnéztem. Egyetértek az ott elhangzottakkal, pozitív értelemben. 1 hete használom, és imádom. Annyi az észrevételem, hogy lehetnének hosszabbak az áttételek, nagyon erős a motor, így 7-ben lassabban pörögne a lábam.
-kényelmes
-jó a rugózás
-stabil
-jók a fékek
- és baromi erős a motor

Lydia from support has been very helpful and responsive with all emails. I really appreciate that all my questions get answered and service that has been provided. I got the m20 and loving it.