I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Ver mais
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H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Ver mais
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Ver mais
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Ver mais
Informações sobre a empresa
- Serviço de análises ao sangue
- também em
- Assistência médica ao domicílio
- Posto de saúde self-service
- Programa de bem-estar
- Serviço de fitness e nutrição
Sobre Health Hub
Escrito pela empresa
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Informações de contacto
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Reino Unido
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Not very well as I have tried to cancel…
Not very well as I have tried to cancel this as nothing arrived on the 1st Dec.
Not even an option for further travel.
Julia
8 de dezembro de 2021
Resposta da Health Hub
Hi Julia
You wanted the day 2 lateral flow tests delivered on the 1st of December, however government rules had changed which meant that it would have been illegal for us to A. send this test out to you on that day, and B. for you to take that test. We did email you on the 30/11 to let you know of the rules changing and with a coupon code for you to purchase our day 2 PCR test for the original price minus the amount you spent on the lateral flow test due to these tests being non refundable.
Hope this explains things better
Jade
Customer care manager
Customer Service is 100/10
Customer Service is 100/10!
Rhianna was so helpful, so nice and super fast
7 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Oyinda,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Didn’t test my sample but you don’t know why
Didn’t test my sample. Called you and you don’t know why. Didn’t send my pre departure kit out either and of course you don’t tell me.
Yet yo took the money. I cannot go out due to your incompetence and I haven’t seen my family for 2 years.
I will advise as many people as possible of my factually correct experience.
You also fail to mention in your reply below you double charged me again.
You incorrectly credited me the first time and only after I complained.
I chased you multiple times as you didn’t respond.
Apology not accepted.
I suggest anyone not to use health hub under any circumstances
7 de dezembro de 2021
Resposta da Health Hub
Hi Phil
Thanks for leaving a review
After looking into this it seems that we did in fact tell you the reasoning for you not receiving results, nothing showed on our system however after we investigated with our lab they let us know that there was not enough liquid to take an accurate test. We are happy to ask our lab to contact you regarding this information if it will help. We offered you a free replacement which you declined, and as a good will gesture we refunded you.
I do apologise for the pre departure not being sent out and will discuss this with our dispatch team to ensure mistakes like this don't happen again.
Have a nice day
Jade
Customer care manager
doesnt make sense !
I ordered my PCR day 2 test to do on arrival. Arrived firday night late in UK , Did test Saterday early morning and did it in the mailbox as instructed . Now Tuesday end of day still no result , logged in to see status and it now states "not received by lab , post can take up to two weeks" As government instruction is to quarantine till results I am now already in day 4 and based on this message about two weeks period this would mean potentially another week and half to go . This timing should be clear when you buy the test , this is very misleading . Done test before and always where pretty much on time ( within days ) . This is now the last time i buy with Health Hub
7 de dezembro de 2021
Resposta da Health Hub
Hi Alex
I have taken a look into your order and checked your return tracking ST703704538GB, i can see that royal mail didnt collect your sample until monday and it has been delivered to us this morning, you should expect results either this evening or tomorrow morning.
We do state on our website that "A free Royal Mail Tracked 24 returns label is included with every covid-19 kit to return your sample to our laboratory. You must return your sample using a Royal Mail priority post box. Please check the postbox collection time to avoid delays. The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. This can take 1-2 working days. Please take note of your tracking number to check on the delivery status of your returned sample.
Please note, we cannot be held responsible for delays out of our control or lost samples.
Due to current delays we recommend using this service only if returning Monday-Friday."
This is under our delivery FAQ section.
Have a lovely day
Jade
Customer care manager
Paulina answered my call to Healthhub…
Paulina answered my call to Healthhub and was very patient with me and diligent and as soon as we had finished our conversation the email with my test results arrived (thankfully negative).
So I was very pleased with the service she provided.
7 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there David,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Very speedy delivery of test result
Very speedy delivery of test result. As promised.
7 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Mr Duncan, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Resposta da Health Hub
Hi Christine,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Paulina did a great job helping us…
Paulina did a great job helping us today. We didn't realize that the day 2 PCR tests were automatically registered at the point of purchase. Also we only received 1 pre-departure PCR test (but had ordered and paid for 2) Paulina checked this and has another one on it's way to us. We are very happy with the help received today :-)
7 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Junior, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Rhianna has been really helpful and…
Rhianna has been really helpful and fast today so thanks so much. Always great service from Health Hub.
6 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Elspeth, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team, especially Rhianna.
Thanks
Jade
Customer Care Manager
Diana was quick at answering my message…
Diana was quick at answering my message and gave me the information I was looking for.
5 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Isabella, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
This test kit company is really good
This test kit company is really good, my flight is being cancel, but their customer service Kara help me holding the order immediately and let me use again once I confirm the date of new flight, their service is user-friendly and efficiently.
4 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Jack,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team, Kara specifically.
Have a good day!
Jade
Customer Care Manager.
Quick and helpful solved…
Quick and helpful solved problem...thanks Paulina
3 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi N P,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Trusted and quick service
Have used a few times now and always quick service and results when needed. Even with the change in test requirements they have refunded me from the ones I could no longer use. Highly recommended and thank you to Paulina for all your help
2 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Kavita, Jade here,
Thank you for leaving such a positive review, and for being a loyal customer.
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Easy and quick service
Quick response and helpful service from Paulina
2 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Tanitha, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Laura was extremely helpful.
Laura was extremely helpful. She responded in a minute and everything was sorted in no time.
1 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Eirini,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Great customer service
I contacted the Health Hub customer service after encountering issues while trying to register my day 2 lateral flow test online. I spoke to Madalina who was extremely helpful and patient and sorted out my problem for me. Many thanks!
1 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Christine,
Thank you for leaving a review!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Laura k
Laura k, customer service advisor was absolutely fantastic. She provided great service. Thank you so much laura for your patience and you support.
30 de novembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Bugra, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Great customer service
I ended up having trouble with my camera so I wasn't able to submit my test result. Had to contact the customer service which were very helpful. Never came across customer service that responds so quickly and is so happy to help! Good experience and the lady I've spoken to, Paulina, was a great help. Will use the service again.
30 de novembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Magda,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Brilliant fast service from Laura…
Brilliant fast service from Laura tonight, after stressing over having to change my tests to PCR - the switch was fast & simple! I can now carry on enjoying my holiday!
29 de novembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Zoe, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
I needed to change my PCR delivery…
I needed to change my PCR delivery address and wrote a message on live chat & also an email. Within minutes Laura & Paulina sorted my problem & sent me confirmation that my order would be redirected. I was extremely impressed by the promptness and politeness of both of them.
29 de novembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Andrea,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
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