I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Ver mais
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Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Ver mais
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Ver mais
Informações sobre a empresa
- Serviço de análises ao sangue
- também em
- Assistência médica ao domicílio
- Posto de saúde self-service
- Programa de bem-estar
- Serviço de fitness e nutrição
Sobre Health Hub
Escrito pela empresa
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Informações de contacto
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Reino Unido
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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Resposta da Health Hub
Hi Brett,
I have previously explained to you that your test was delivered in the correct time frame. As stated clearly on our website, all orders placed before 3pm on a weekday will be delivered the next day. You placed your order at half 9 at night on a Friday, our dispatch team do not work weekends, therefor they dispatched your test kit monday morning and this was delivered to you on tuesday.
We do make it very clear on our website that orders placed after 3pm wont be next day delivery, also that we do not dispatch any orders on the weekend.
Hope this clears things up for you
Jade
Customer care manager
Needed assistance to decide on what…
Needed assistance to decide on what type of test to order and check whether delivery times would satisfy my needs. Paulina was very friendly and helpful when assisting me with my questions.
11 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Excellent example of customer care.
I was having problems resetting a password. Paulina was so patient. Talked me through the process and didn’t end the call until my account was activated. All done with humour and professionalism. Thank you Paulina.You showed time, patience and reassurance.
10 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Jan, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Resposta da Health Hub
Hi Waleed,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Resposta da Health Hub
Hey there Nara
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Resposta da Health Hub
Hi Pedersen, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Prompt efficient service
Prompt efficient service, results returned well before anticipated date.
10 de dezembro de 2021
Resposta da Health Hub
Hi Freda,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Best testing agency I've found, by a long chalk
After a week of waiting for a Day 2 test result from another supplier, and constant frustration because they would never talk to me, I went to Health Hub to see what they could do to help. Their (chat) response was almost immediate, and Paulina who helped me was not only efficient and friendly but also gave me more than I was asking for. I only wanted to know what kind of test I needed now, since it was a week since my arrival back home; and she not only answered the question, but gave me a discount coupon against an earlier test I had purchased from Health Hub but had never been able to use because the rules had changed while I was away (thanks Boris). The whole thing was speedy and professional and I now look forward to finally getting out of quarantine after a week of imprisonment thanks to another supplier. Health Hub's service is superb and Paulina is wonderful.
10 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi John,
Thank you for your positive feedback!
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Quick and useful
I had a question about how to order a pcr test and the agent Paulina answered to me really quick and was useful
10 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Elena, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Mixed Feelings
Mixed Feelings
At first everything went well then the rules changed. Had problems with The site but eventually sorted and you did reimburse me. But then unfortunately it took four days for the results which may have been the Royal Mails fault. They don’t seem to be picking up the tests quick enough. But hopefully things will be sorted and I would use your site again.
10 de dezembro de 2021
Resposta da Health Hub
Hi,
Thank you for your feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
I have taken a look and can see that royal didn't collect the same until the 7/12 and delivered to us on the 8/12. To avoid royal mail delays you can drop the sample to our lab yourself for next day results.
Many thanks
Jade
Customer care Manager
Paulina was extremely helpful cause she…
Paulina was extremely helpful cause she had the exact answers I needed and more.
10 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Jeffrey,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Brilliant quick efficient service
10 de dezembro de 2021
Resposta da Health Hub
Hi John,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Resposta da Health Hub
Hi Nick
I can see that we sent 1 of the results on the 8th and the other on the 9th. Please contact our customer care team at info@thehealthhub.com if you cannot locate these.
I have checked the royal mail tracking and can see that one of the samples wasn't collected until the Tuesday and delivered to us yesterday. The other sample was also collected on tuesday and delivered to us on wednesday.
Please check the postbox collection time to avoid delays. The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. This can take 1-2 working days. Please take note of your tracking number to check on the delivery status of your returned sample.
Please note, we cannot be held responsible for delays out of our control or lost samples.
Due to current delays we recommend using this service only if returning Monday-Friday.
Samples returned on Saturday after 11am & all day Sunday are expected to arrive at the lab on the following Tuesday.
Have a nice day
Jade
Customer care manager
Very good but one issue
Very good, test received was already registered against my name but this was not visible on website and it took a call to get this information.
9 de dezembro de 2021
Resposta da Health Hub
Hi George, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Resposta da Health Hub
Hey there Rebecca,
We’re glad to see you are happy with our Service, I will feed your comments back to our team.
Have a good day!
Jade
Customer Care Manager.
The receipt of the test and the test…
The receipt of the test and the test process using the faster check app was very straight forward. I did have have a problem being issued the completed test certificate but Paulina was very helpful on the chat tool and it was resolved very quickly.
9 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi James, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Health Hub itself seemed efficient and…
Health Hub itself seemed efficient and the process was simple. However they use Royal Mail which are currently extremely unreliable and therefore the test sample was significantly delayed.
Whilst they use Royal Mail I cannot recommend Health Hub.
8 de dezembro de 2021
Resposta da Health Hub
Hi Mr James
Thank you for your feedback!
We put a lot of work into the service we provide our customers and it is our pleasure to have assisted you on this occasion.
We do offer guaranteed return with DX specimen if a customer wishes to ensure next day return Monday-Friday. We do our best to communicate that Royal Mail can take 2-3 business days to return and is beyond our control which is why we have several return options including drop-off to the lab in person.
Thanks
Jade
Customer care manager
Due to changing COVID testing…
Due to changing COVID testing requirements I had three tests that did not ship/ arrive as expected. I used the online chat feature and worked with Paulina to get the tests necessary for safe travel. I'm expecting delivery tomorrow. Paulina was very helpful and patient as we worked through all the details.
8 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Steve,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Resposta da Health Hub
Hi Mc Di, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
I couldn't check out as I was asked to…
I couldn't check out as I was asked to log in as a previous customer but they wanted my password. I tried three times to get an email for password reset and nothing came. I was pretty frustrated! In the end Kara sorted it out manually and all was done quickly after that. She was really friendly and efficient.
8 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Sue, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
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