I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Ver mais
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Leia as opiniões dos outros
H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Ver mais
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Ver mais
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Ver mais
Informações sobre a empresa
- Serviço de análises ao sangue
- Assistência médica ao domicílio
- Posto de saúde self-service
- Programa de bem-estar
- Serviço de fitness e nutrição
Sobre Health Hub
Escrito pela empresa
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Informações de contacto
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Reino Unido
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kara O,Connell was so helpful and…
Kara O,Connell was so helpful and patient as I found this whole process so difficult. With her guidance I am now so relieved all complete and I am negative. So pleased it was Kara
who answered the telephone.
3 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there T.Hunt,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Easy and simple to do the test
Easy and simple to do the test. Quick results.
3 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Agne, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Kara was very helpful
3 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Terry,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Lateral test
We had issues trying to set up an account to register the test, not sure if it was us or them but they kindly sorted it all for us and we received our certificate within 24 hrs.
Kara put herself out to sort this for us.
Thank you
3 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Michael, Jade here,
Thanks for leaving a review! It is our pleasure to have assisted you on this occasion.
I'm glad to hear how much of a positive experience you had with our customer care team, Kara specifically. If there is anything else we can help you with please don’t hesitate to contact us again.
Have a nice day
Thanks
Jade
Customer Care Manager
Like to thank Laura for dealing so well…
Like to thank Laura for dealing so well with my problem
1 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Stephen, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team, Laura specifically.
Thanks
Jade
Customer Care Manager
I want to share my experience with Dr
I want to share my experience with Dr. deepthi she diagnosed my fibroid and also helped me alot through alot she is the best obstetrician gynecologist in dubai she always talks to the point and doesn’t exaggerate at all
1 de fevereiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Zainab,
Thanks for leaving us a review! We’re glad to see you are happy with our Service.
Have a good day!
Jade
Customer Care Manager.
Indeed I had not ordered this service…
Indeed I had not ordered this service but I was charged ! Then tried to unsubscribe myself, hopefully not to pay more.
31 de janeiro de 2022
Resposta da Health Hub
Hi Mustapha
Thanks for leaving a review!
I completely understand your confusion here. We have a promotion at the moment which means that you get a free month of meal planning with any test you buy from us, then after the free month if you do not cancel this the subscription continues.
We made this very clear at the point of checkout and you had the option to remove this from your basket before going to checkout. I am sorry if you did not see this, this should be apparent in your email confirmation also.
I do understand you might have missed this and therefore understand where you are coming from. I can assure you the subscription has been cancelled and no more money will be taken.
I apologise for any inconvenience caused.
Thanks
Jade
Customer care manager
Health Hub, good as always
Health Hub always able to help with queries and either give you the necessary information or resolution, good work, thanks to Kara this time
31 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Neil,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Good and efficient !
31 de janeiro de 2022
Resposta da Health Hub
Hi Charles,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Lovely experience, completely happy for the lab highly recommended priya for all my futercollection.
Lovely experience, i didnot feel any pain for the blood collection, highly recomented for priya lab tech for all my futer collection.all service is good. I am so happy.
31 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there,
Thanks for leaving a review! We’re glad to see you are happy with our Service.
Have a good day!
Jade
Customer Care Manager.
Kara was so helpful when i had issues…
Kara was so helpful when i had issues with our predeparture test. she stayed on the line on web chat, advising and helping nearly all morning. She couldnt have been more helpful.
27 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Alison, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Kara has been brilliant haloing with my…
Kara has been brilliant helping with my enquiry. Thank you!
26 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Irina,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team, Kara specifically.
Have a good day!
Jade
Customer Care Manager.
Kara responds very quickly,
Kara responds very quickly,
She answered exactly what I wanted to ask.
Thank you ！
26 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Taeko,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Professional and swift response to a…
Professional and swift response to a problem solved thanks to Kara.
25 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Mariusz, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Too complicated
Too complicated
Having terrible trouble with reporting test results. Too old for this stuff. Laura did her very best to sort it. Thank you
24 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Ann,
Thank you for your feedback!
We put a lot of work into the service we provide our customers, and I’m glad Laura was able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Problems
The authentication code didn’t work - had to call, email and do online chat to get anywhere. Results are not as quick as they say it will be.
24 de janeiro de 2022
Resposta da Health Hub
Hi Sarah,
Thanks for leaving a review! I apologise for the authentication code not working, i understand this can be stressful for our customers and we never intend to cause any unnecessary stress.
I am grateful to hear our customer care team was able to sort this for you and provide results.
Thanks
Jade
Customer care manager
When booking online I followed the…
When booking online I followed the links for a day2 ltf test as I was travelling back from Spain. However I received a normal ltf test which had no booking reference for the UK locater form.
24 de janeiro de 2022
Resposta da Health Hub
Hi Malcolm
Thanks for leaving a review!
I am sorry that you purchased the wrong test with us, we do not currently sell day 2 antigen tests, only pre departure antigens and normal lateral flow tests. We make it very clear on our website that the lateral flow test is not the day 2 test. It is called a "lateral flow antigen self-test." With the identification of the Omicron variant people are being encouraged to take extra precautions, to help to protect themselves and others. As of the 15th December, it may be mandatory for those attending sports events to provide an NHS Covid pass or proof of a negative lateral flow test to gain entry. Therefor we sell these for people to test themselves and stay safe.
We state clearly that the test delivers results within 15 minutes and is
suitable for testing large groups of people, regular testing of employees, education, healthcare, sports events, commercial, retail, travel and care industries.
Thanks
Jade
Customer care manager
not recommended
not recommended. they add items to your basket without your knowledge and charge you for them. they also, keep charging a subscription after your items have been delivered (or not delivered).
24 de janeiro de 2022
Resposta da Health Hub
Hi
Thanks for leaving a review!
I completely understand your confusion here. We have a promotion at the moment which means that you get a free month of meal planning with any test you buy from us, then after the free month if you do not cancel this the subscription continues.
We made this very clear at the point of checkout and you had the option to remove this from your basket before going to checkout. I am sorry if you did not see this, this should be apparent in your email confirmation also.
I do understand you might have missed this and therefore understand where you are coming from. I can assure you the subscription has been cancelled and no more money will be taken.
I apologise for any inconvenience caused.
Thanks
Jade
Customer care manager
I was directed to and registered on the…
I was directed to and registered on the wrong website from your test package instructions. An excess of personal information was requested without explanation. This information is already held by the Travel Visa Company and NHS .
23 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi
I am sorry to hear you feel this way, the travel visa company and the NHS are different to our company, for you to be able to take the test you need to register your details to be able to get a certificate. I apologise for the instructions leading you to the incorrect place.
Thanks
Jade
Customer care manager
Thank you Madalina
I found submitting the required details via my laptop very difficult and had particular difficulty in the photographic areas. However, following a couple of phone calls and email exchanges with an extremely helpful and patient customer relations operator at Health Club called MADALINA, I was guided through a manual alternative which worked successfully and produced rapid results. So five stars for Madalina, but think the tech reporting aspects could be improved for those of us with limited IT skills !
23 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Lee, Jade here,
It is our pleasure to have assisted you on this occasion. We are currently taking measures to improve our antigen system. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
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