I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Ver mais
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Leia as opiniões dos outros
H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Ver mais
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Ver mais
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Ver mais
Informações sobre a empresa
- Serviço de análises ao sangue
- Assistência médica ao domicílio
- Posto de saúde self-service
- Programa de bem-estar
- Serviço de fitness e nutrição
Sobre Health Hub
Escrito pela empresa
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Informações de contacto
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Reino Unido
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No results
There has been no contact from the Health hub since they received the sample and its 3 days later and still no results and then send an invite to review!
21 de janeiro de 2022
Resposta da Health Hub
Hi Monica
So sorry for the delay in response, After discussing this with our lab it seems they never received your sample. I have requested a free replacement to be sent to you and this should be with you soon.
Once again i would like to apologise for the delay on this.
Thanks
Jade
Customer care manager
it was very good
it was good. my issue was solved quickly as they responded without any delay. I appreciated it. thank you.
21 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Parvin,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
We spoke to Laura and she was so…
We spoke to Laura and she was so helpful in our travel arrangements. Made us feel a lot more comfortable and excellent customer service!
20 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Chris,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Cancelling monthly payments
I cancelled the health planning meal that I did by mistake" kara" helped me to cancel the monthly payments he was kind and helpful thanks.
20 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Sara, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Resposta da Health Hub
Hi Monica, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Unwanted subscription
Ordered a Covid test. Ended up with a covid test and a paying subscription to some meal-plan. It seems I did not not opt-out of their offer.
Had to go through the trouble of cancelling it when they started charging me. To be fair they did reimburse me promptly. But adding completely unrelated subscriptions to a covid test order is a practice reputable companies should not engage in. It's just pointless and annoying.
18 de janeiro de 2022
Resposta da Health Hub
Hi Julien
Thanks for leaving a review!
I completely understand your confusion here. We have a promotion at the moment which means that you get a free month of meal planning with any test you buy from us, then after the free month if you do not cancel this the subscription continues.
We made this very clear at the point of checkout and you had the option to remove this from your basket before going to checkout. I am sorry if you did not see this, this should be apparent in your email confirmation also.
I do understand you might have missed this and therefore understand where you are coming from. I can assure you the subscription has been cancelled and no more money will be taken.
Our intention was never to be annoying and I whole heartedly apologise for any inconvenience this caused you.
Have a nice day
Jade
Customer care manager
Recently used this company for test for…
Recently used this company for test for travelling abroad and coming back to the UK. The service was quick, easy and very efficient with results back in less than 12 hours as dropped off at lab in Northampton. Loyd was brilliant and informative and their online customer care was quick to respond too when I had a question.
18 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Glenn
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion. I will pass your feedback down to Lloyd and our customer care team.
Many thanks
Jade
Customer care Manager
Resposta da Health Hub
Hi NY, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
perfect service
17 de janeiro de 2022
Resposta da Health Hub
Hey there Firas,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Kara was very helpful and helped me…
Kara was very helpful and helped me with updating my order. I'm so relieved!
17 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi P,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
I highly recommend
I highly recommend. Customer service at a high level. Thank you so much Laura for your help. ( responds to e-mails very quickly )
15 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Izabelka,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
I would recommend Health Hub for sure!
I have used the services of Health Hub throughout the last two years as I travel a lot for business and so have needed tests of various kinds many, many times.
I have always had the delivery arrived as requested, teh test results back within the time stated and found the costs to be fair, not the cheapest but I have always preferred to pay the little extra to get a service I can rely on.
15 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Kevin, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
An excellent and satisfactory service…
This is not the first time that I have used your services I was impressed the first time. There was no reason to think the second time would be any different. I did have to ask for the 16 digit verification code. The result was swift and gave me peace of mind prior to my flight departure.
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Steve,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Fantastic product and service.
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Andrew,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Received a call from Diana,
Received a call from Diana,
Very happy with the results
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Harry, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Thanks for your quick and simple to…
Thanks for your quick and simple to understand service
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Jakub,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Ok it's very good
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Ewa,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Test results came back quickly
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Received a call from lovely staff…
Received a call from lovely staff member Diana. Ordered my Day 2 Test over busy holiday season. Really satisfied with the quick service
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hey there Steffano,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Excellent customer service
Had issue with receiving test result. Contacted via email at 17:33 and was surprised to receive a reply within 5 minutes - That’s what I call service!
14 de janeiro de 2022
Opinião espontânea
Resposta da Health Hub
Hi Karl,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
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