I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Ver mais
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H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Ver mais
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Ver mais
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Ver mais
Informações sobre a empresa
- Serviço de análises ao sangue
- também em
- Assistência médica ao domicílio
- Posto de saúde self-service
- Programa de bem-estar
- Serviço de fitness e nutrição
Sobre Health Hub
Escrito pela empresa
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Informações de contacto
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Reino Unido
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,5
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Paulina was very helpful and quick to…
Paulina was very helpful and quick to assist with my questions, great customer service. Thanks
17 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Shannon,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
I queried a refund
I queried a refund. Kara responded within minutes of my e-mail query and within an hour came back to confirm that my refund has been made.
17 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Chamaine van der Spoel,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
My experience when I took day 2 test…
My experience when I took day 2 test was good, as the result came pretty fast and the kits were delivered on time. Reverse is the case after taking day 8 test on 11th December. Today is 16th, I am yet to receive my result. This is frustrating and not a good at all.
16 de dezembro de 2021
Resposta da Health Hub
Hi James
Thanks for leaving a review, I'm glad to hear the tests were delivered in time and your day 2 results were speedy and sufficient.
In terms of your day 8 test, I have checked the return for your sample for day 8 and can see this is still with royal mail, the most recent update says it is due to be delivered to the lab today.
The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. This can take 1-2 working days. Please take note of your tracking number to check on the delivery status of your returned sample.
Please note, we cannot be held responsible for delays out of our control or lost samples.
Thanks
Jade
Customer care manager
Very helpful staff
I order a day 2 PCR test kit.
I got some confusion with the delivery.
The online help staff was very helpful.
Quick respond and very efficient.
Big Thanks to Laura .
16 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi He Jeong Nam, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
I was having trouble seeing my results…
I was having trouble seeing my results so I made contact through the on line chat and Paulina was supper helpful and found our results. Thanks to her I had our results and was able to download them. Supper job Paulina
16 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Richard,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Paulina was very helpful
Paulina was very helpful, we sent two tests and wanted to see if they had been delivered. Paulina sent me the tracking information for both tests and was forthcoming with additional information as to when we would receive our results. Thanks Paulina!
16 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there Nick,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Amazing service
Kara was really nice. She answered all my emails very quickly and was very kind to me. I know that if I have another problem she won't be rude or anything, she will do what she can to help. Thank you very much Kara !!
16 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Emma, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Kara very custumer-satisfaction oriented
Your operative by the name Kara has been very helpful and addressed my concern swiftly in the best possible way
16 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Alhagie,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Spoke with Rhianna who provided great…
Spoke with Rhianna who provided great customer service.
15 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Szymon, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Our test failed
Our test failed. It took ( to long) to get a reply on the mail and sad there wasn’t a telephone number on the mail to say the test was invalid. Once we knew we had to contact Laura, the next steps where done quickly and the communication with her was friendly and efficient.
15 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Lut,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Easy to order and good online…
Easy to order and good online experience. The order came quickly, next day!
15 de dezembro de 2021
Resposta da Health Hub
Hey there,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Excellent service!
15 de dezembro de 2021
Resposta da Health Hub
Hi Lau, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
i would like to thank Paulina she was…
i would like to thank Paulina she was very helpful.
thanks a lot for the quick reply and the professional way of chat. wonderful service.
15 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Foued
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Very pleased with Paulina
Extremely pleased with the speed and response I received from Paulina at the Health Hub.
15 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hey there David,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Resposta da Health Hub
Hi Maritza, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Madalina helped me so quickly getting…
Madalina helped me so quickly getting my forms organized before travel
15 de dezembro de 2021
Opinião espontânea
Resposta da Health Hub
Hi Joanna, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
ordered a fit to fly pcr last weds
ordered a fit to fly pcr last weds. It arrived Thursday and my son did the sample and sent it back same day. we were still waiting for the results by midday Saturday - he was due to fly Saturday at 730pm. we chased and chased and were told it was being processed. we were then told an hour or so later that the lab couldn't find it and I was issued a full refund. as a result, my son couldn't fly on Saturday and we had to book another pcr through another company and he flew on Monday instead. The health hub really need to sort themselves out - left hadn't doesn't know what the right hand are doing! they should offer compensation for the missed flight and time wasted but havent !!!
14 de dezembro de 2021
Resposta da Health Hub
Hi Jayne
Thanks for leaving a review.
I sincerely apologise for your sample going missing, this is an unusual case and unfortunately we cant tell if it was royal mail that lost it or the lab, if this was not a pre departure we would of sent out a free replacement, but since your son was due to catch his flight we thought it best to process a full refund.
Again i do really apologise for the inconvenience this has caused your son.
Hope you have a nice day
Jade
Customer care manager
The LFT’s arrived bang on time &…
The LFT’s arrived bang on time & everything seemed to be okay until we went to do the tests to find that there was no activation card with the tests, then ensued phone calls to get this sorted which in all fairness the staff on the phone were really helpful but could of been avoided if they’d sent the activation cards!! Trying to use the web site to record the tests was frustrating at best, couldn’t scan QR codes & couldn’t upload photos
Got there in the end but was a nerve racking experience!!
14 de dezembro de 2021
Resposta da Health Hub
Hi Richard
Thanks for leaving a review!
I'm so pleased to hear that we got the tests sent out to you in time and that our customer service team was satisfactory in helping you out. I sincerely apologise for the dispatch mistake with the verification cards not being included in the parcel, i understand how stressful covid testing is in itself without the worry of certain parts of the test not arriving. I can assure you this was a one time error and i will communicate with our dispatch team to see what we can do to make sure something like this doesn't happen again.
I would like to thank you for being such an understanding customer.
Hope you have a lovely day
Jade
Customer care manager
Fast & Efficient
14 de dezembro de 2021
Resposta da Health Hub
Hey there Debra,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Used a few times
Used a few times. Got caught up in the government changes and our scheduled delivery was confirmed then cancelled at the last minute before turning up a couple of days later. That was a bit annoying due to the last minute let down but probably a consequence of the moving goal posts of covid rules. In general though a great service. Easy to use, professional and helpful. I would definitely recommend them to travels
13 de dezembro de 2021
Resposta da Health Hub
Hi Amanda,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
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