Theholidaymasters Opiniões 69

TrustScore: 4.5 em 5

4,5

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Classificada 1 em 5 estrelas

This company were disastorous, I booked a holiday with them. Checked price before started the process, when @ checkout it had gone up to £67 & first mention of £25 fee. Authorised payment & it was onl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Booking our holiday was very easy. Vicky our agent was very helpful and friendly in giving all the information we needed to make the booking easy. He was informative, and very helpful. He gave us the... Ver mais

Classificada 5 em 5 estrelas

Hi I had the pleasure of working with Mathew on our girls trip to Bali and he was patient and understanding even when we had to downsize attendees from trip. They worked with me as we all had differen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Despite the fact that I haven’t travelled with them yet, I felt it was important to leave this review because the customer service has been excellent so far. When I called, Prince (that is his na... Ver mais

A empresa respondeu

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4,5

Excelente

TrustScore: 4.5 em 5

69 opiniões

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1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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Classificada 1 em 5 estrelas

Please avoid these ones like the…

Please avoid these ones like the plague!! Asked and asked for the final price but when I finally got it the price was double that I was expecting!! Have had to freeze my card and get my money back that I had already paid to them !!

21 de março de 2026
Opinião espontânea
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Resposta da Theholidaymasters

Dear Darren,
We sincerely apologize for the inconvenience caused. Kindly share more details at bookings@theholidaymasters.com, so we can review your concern and work towards a resolution. Rest assured, we’ll be able to assist you further once we receive more information about your experience.

Regards,
TheHolidayMasters

Classificada 5 em 5 estrelas

Booking made easy.

Booking our holiday was very easy. Vicky our agent was very helpful and friendly in giving all the information we needed to make the booking easy. He was informative, and very helpful. He gave us the confidence that we have a booked a very exciting holiday.

22 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very professional, and thorough

Was a very thorough investigation, to get me the best accommodation for my needs , and circumstances.
NO rushing, and explained the process.
Thank you to Prince, the consultant

17 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I wanted a cheap 4* all inclusive…

I wanted a cheap 4* all inclusive holiday and it was great, good flights and lovely hotel in the area I wanted and a lot cheaper than I could find on the internet
Ricky paulson did a great job

8 de fevereiro de 2026
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Resposta da Theholidaymasters

Dear Derek Lovatt,

We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!

Regards,
Theholidaymasters.

Classificada 5 em 5 estrelas

Just booked my holiday

Just booked my holiday with Holiday Masters. Prince was quick and explained everything very clearly. Definitely recommend and would not hesitate to use them again

8 de fevereiro de 2026
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Resposta da Theholidaymasters

Dear Tony Richards,

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
Theholidaymasters.

Classificada 1 em 5 estrelas

Avoid

This company were disastorous, I booked a holiday with them. Checked price before started the process, when @ checkout it had gone up to £67 & first mention of £25 fee. Authorised payment & it was only flight booked, then hotel not available, try sell me a different hotel in a different resort, which was £169 more expensive than original & when I refused, agent got so nasty. Tried charging me an additional £69 per person, booking fee. My saving grace was flight booked directly with airline. But even up until departure he was treatening to cancel my flights. We were heading to airport not sure if we were going to get on our flight or not.

19 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Kathleen,
We sincerely apologize for the inconvenience caused. Kindly share more details at bookings@theholidaymasters.com
so we can review the matter and assist you with an appropriate resolution. We assure you of our full support once we receive the necessary information regarding your experience.

Regards,
TheHolidayMasters

Classificada 5 em 5 estrelas

My holiday rep was very helpful and…

My holiday rep was very helpful and professional and eased me through the booking of my holiday..

4 de fevereiro de 2026
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Resposta da Theholidaymasters

Dear Stephen Richmond,

We are happy we could help you out today.
Thanks for being our customer. 😊

Regards,
Theholidaymasters.

Classificada 5 em 5 estrelas

Vicky was amazing with helping and…

Vicky was amazing with helping and getting everything sorted with flights hotle , definitely be booking with the holiday masters again

2 de fevereiro de 2026
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Resposta da Theholidaymasters

Dear Chris Bamford,

Thank you for your amazing feedback.
Our agent Vicky is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.

Regards,
Theholidaymasters.

Classificada 4 em 5 estrelas

Easy in the end to book my holiday with…

Easy in the end to book my holiday with vicky who was helpful even though I didn't get the one I wanted im still going away.

1 de fevereiro de 2026
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Resposta da Theholidaymasters

Dear Mrs Peploe,

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
theholidaymasters.

Classificada 5 em 5 estrelas

Vickey was very helpful

Vickey was very helpful

23 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Dale Eagland.

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
Pcmtravels.

Classificada 5 em 5 estrelas

Excellent service from Richy

Excellent service from Richy - all aspects of my holiday were carefully considered and thought of even down to my flight time requests - I had numerous quotes and nothing was too much trouble thank you for your expertise and helping me with what I was looking for 🤩

22 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Mr.Willians,

We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you so much for your feedback!

Regards,
Pcmtravels.

Classificada 4 em 5 estrelas

I spoke on live chat first then he…

I spoke on live chat first then he emailed me , he found me a good price for my city break thanks prince Carter

20 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Danniela corser,

Amazing feedback

We're elated to hear that you've had such a positive experience with Prince Carter.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.

Regards,
Pcmtravels.

Classificada 5 em 5 estrelas

Customer Service is perfect

Despite the fact that I haven’t travelled with them yet, I felt it was important to leave this review because the customer service has been excellent so far.

When I called, Prince (that is his name) answered and was extremely helpful, honest, and knowledgeable. He gave very good advice tailored to my situation and recommended several destinations that suited my needs.

He can also design a complete holiday package, which made the whole process very easy and stress-free.

18 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Dr.mustafa Alrubaye,

Thank you for your amazing feedback.
Our agent Prince is always super cooperative and clear.
We are so glad you like his work! We’ll pass along the kind words.

Regards,
Pcmtravels.

Classificada 5 em 5 estrelas

I dealt with Prince and he was really…

I dealt with Prince and he was really helpful with booking a holiday for my family as there was 14 of us. I highly recommend The holiday masters and go through prince as he is the guy that will sort you out nothing was to much trouble and he made the whole process nice and easy. Thank you Prince for all the help.

14 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Suraj singh,

Amazing feedback

We're elated to hear that you've had such a positive experience with Prince .
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.

Regards,
Theholidaymasters.

Classificada 5 em 5 estrelas

Amazing service from Prince Carter

Amazing service from Prince Carter, helping me find the most efficient way to travel with all the perks! Would recommend

13 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Leon Johnson,

Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.

Regards,
Theholidaymasters.

Classificada 5 em 5 estrelas

BALI BABES

Hi I had the pleasure of working with Mathew on our girls trip to Bali and he was patient and understanding even when we had to downsize attendees from trip. They worked with me as we all had different pay periods and due date was not coincide with pay dates. We received all of our information for trip - transportation, flight confirmation, hotel’s information and excursions once trip was paid in full. Will do business again. Thank you Mathew

6 de janeiro de 2026
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Resposta da Theholidaymasters

Dear Mrs. Jordan,

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
Theholidaymasters.

Classificada 4 em 5 estrelas

Kind

Jordan Vincent who assisted me with my booking was polite and helpful.

3 de dezembro de 2025
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Resposta da Theholidaymasters

Dear Demetria

Thank you so much for taking out your precious time to write for us such a great review. Trust us, we really appreciate it. It's a real boost to our staff when they get such a good review and feel their efforts are appreciated.

Regards,
Theholidaymasters

Classificada 5 em 5 estrelas

Thank you so much Bill!!

Thank you so much Bill!!! You have been very helpful throughout this entire trip. You had made this hassle free and had really good time being my first solo trip. I would certainly recommend to my friends.
My pleasure working with you!!

25 de novembro de 2025
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Resposta da Theholidaymasters

Dear Sujatha

Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.
Hope to see you again.

Regards,
Theholidaymasters

Classificada 5 em 5 estrelas

Great service Great price

I didn't know where to go or how long for... Nigel was very patient and always professional... Im not sure i would have managed to get to booking the trip if it wasn't for his help

16 de outubro de 2025
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Resposta da Theholidaymasters

Dear Angus Mackay.

Thank you for your review!

We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs again in future.

Hope to see you again.

Regards,
Theholidaymasters.

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