Thelights4u Opiniões 

129
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

My wife ordered two very bright kitchen lights from this company. I was given the task of fitting them. I’m an electrical tester for a national charity. The quality was awful. They were ver... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden. Delivery was really quick too! Will definitely buy more especially with the great cus... Ver mais

Classificada 5 em 5 estrelas

The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they wi... Ver mais

Classificada 5 em 5 estrelas

Having just had the front of our house partially rendered in white I was looking for some black wall lights which shone both up and down. I was very excited when I found some on ‘Lights4You’ website,... Ver mais


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

129 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(129)

89 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Order cancelled 'At my request' !?

A few days after ordering I received an email to say the order had been cancelled 'at my request'.
A bit confused I mailled back to say I hadn't cancelled the order, so I then received a response saying that the item was out of stock, that's the last I've heard so I don't know if the item is back in stock or permanently discontinued.
Will look elsewhere........

15 de julho de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Roland,

Some stock is fluctuating frequently, and if an item is out of stock, we do not hold the money and process the refund immediately.

Also, we informed you of the reason for cancelling the order.

Kind regards
Customer Support

Classificada 5 em 5 estrelas

The order process was simple and…

The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they will work at the moment.

10 de setembro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great spread and outstanding delivery service

I was really impressed by the quality of my garage lights which I purchased - however it was the quality of packaging and spread of delivery that made me most impressed.

Well reused packaging to meet good environmental approaches too.

1 de setembro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Delayed, Damaged and not collaborative

Edited : change from 1 to 2 stars.
At the back of this review the company contacted me. Without being given an option the lights were refunded.
Unfortunately my mum needs the lights.
So still very unhappy.
If the company would like to contact me again and help I would be so very grateful.

The delivery was weeks late, so the building work was delayed for completion. When arrived, the box was crushed, and all 6 lights I ordered were badly damaged. The electrician said they were unusable. I’ve tried ringing and no response.
Incase someone wants to resolve this My order number is TL4U#5667

Please note : I only completed this review because I received an email from the company asking for one. It confused me why they ask for a review when there is an issue.

5 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Very disappointing experience

Very disappointing experience
I ordered a 60m set of festoon lights which was advertised as having 78 bulbs. When they arrived, the product I received did not match what I believed I had ordered from the listing.
What should have been a straightforward purchase turned into a lot of unnecessary hassle. I had to contact the company, go backwards and forwards explaining the problem, arrange to return the lights and pay the return postage myself initially. I also had to include paperwork with the return and make sure I had proof of postage and tracking.
The lights were returned and received by the company, and I did eventually receive my full refund of £65.99. However, I then had to chase the separate refund for the return postage that I had been told would be reimbursed.
The whole experience was far more stressful and time-consuming than it should have been, particularly when the issue arose because the product received did not match my expectations from the listing.
Unfortunately, the experience has put me off ordering replacement lights from the company, and I won't be purchasing any more this year.

17 de agosto de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Nicholl,

We sincerely apologise for the inconvenience caused.

Unfortunately, a similar item was mistakenly sent to you. However, we fully cooperated with you, provided guidance throughout the return process, and issued a refund as requested.

We always strive to provide our valued customers with the best possible service and understand that mistakes can occasionally happen. When they do, we take responsibility and do our best to resolve the matter promptly and fairly.

Thank you for your understanding.

Kind regards,
Customer Support

Classificada 5 em 5 estrelas

These look classy outside our house!

Having just had the front of our house partially rendered in white I was looking for some black wall lights which shone both up and down. I was very excited when I found some on ‘Lights4You’ website, and the price was very good. I ordered two of them and was delighted when they arrived the following day. The look very classy on the wall outside. Also our electrician found them easy to fit.

6 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic value for money

Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden.
Delivery was really quick too!
Will definitely buy more especially with the great customer service.

1 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT USE THIS COMPANY!!

DO NOT USE THIS COMPANY!!! I cannot belive that a company can charge someone 10% to check the lights that have been returned due to ordering the wrong ones and to charge over 5 pound to send back unreal !!!! my sister rang with in 3 mins to say she'd ordered the wrong ones could i cancel the order and they said no it's been dispatched end off so my sister recived and sent it straight back "BOX WAS NEVER OPENED " I've never heard of a company ever charging someone 10 % to check a product this is day light robbery stay clear of this company she still hasn't received her refund on postage as promised! What an absolute disgrace of a company

20 de agosto de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Taylor,

The call for cancelling the order was made after the cutoff time, and the post had left the warehouse by then.

For orders that are unwanted and change of mind, we charge the customers 10% depending on the situation as to cover the shipping, labor, etc., costs put on that particular order.
We always take responsibility for our mistake and expect the same from our valued customers.

Kind regards
Customer Support.

Classificada 1 em 5 estrelas

Stay away from this company!!!

Stay away from this company. Ordered the wrong item so I messaged them within 2 minutes to say can I cancel the order and re book the correct item. Nope already sent out. Blatant lie cause it wasn’t sent out till 1 hour later. Item received so sent it back. I had to pay £5.45 postage. They told me to keep receipt and they will refund the postage. Another lie. Nope didn’t get it. I had to fight for the refund. Finally got it but the stress with this company is not worth it. Stay away!!! Not worth it. Cheap item as well. Looked like it was from Temu.

12 de agosto de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Kerrie,

The call for cancelling the order was made after the cutoff time, and the post had left the warehouse by then.

For orders that are unwanted and change of mind, we charge the customers 10% depending on the situation as to cover the shipping, labor, etc., costs put on that particular order.
We always take responsibility for our mistake and expect the same from our valued customers.

Kind regards
Customer Support.

Classificada 1 em 5 estrelas

Poor company

Poor company
Lights sent were some Temu/Amazon knock off. Not what I expected for the price tag. The lights didn’t even work. Asked to return, had to pay £9 myself to return. Trying to chase a refund they’ve had for over a week.

20 de maio de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Molly,

Please be informed that the order was sent to you from our Amazon stock.

As per our system, a full refund was processed to you; please keep in mind that the returning of any item takes some time.

Kind regards,
Finn

Classificada 5 em 5 estrelas

Light works well.

Light works well.

8 de abril de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Hi,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 1 em 5 estrelas

Cheap Amazon Knock offs

Ordered off their website and an amazon package arrived with completely different, cheaply manufactured lights. I had to chase them repeatedly to return the lights and then again chase them for my refund. Avoid the hassle and buy elsewhere.

10 de abril de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Matt,

Please be informed that the order was sent to you from our Amazon stock.

The item delivered to you was as per the description.

Kind regards,
Finn

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