Thelights4u Opiniões 

129
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

My wife ordered two very bright kitchen lights from this company. I was given the task of fitting them. I’m an electrical tester for a national charity. The quality was awful. They were ver... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden. Delivery was really quick too! Will definitely buy more especially with the great cus... Ver mais

Classificada 5 em 5 estrelas

The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they wi... Ver mais

Classificada 5 em 5 estrelas

Having just had the front of our house partially rendered in white I was looking for some black wall lights which shone both up and down. I was very excited when I found some on ‘Lights4You’ website,... Ver mais


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

129 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 94% das suas opiniões negativas

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3,9

Todas as opiniões

(129)

89 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Absolutely awful.

Absolutely awful.

Bought some under counter lights. The lights were of good quality to be fair. But they didn't match the description. Due to this I emailed them and got a free return label. Ever since sending the lights back they have not issued a refund, not have they contacted me in any way. I have emailed them several times, no response. I have phoned them, no answer (and voice mail box is full so can't leave a message either).

Really really poor service. Cannot recommend in the slightest, if they didn't provide A product initially I would go as far as calling them scammers. They certainly don't hold up to their money back or returns policy. - charge back from bank currently pending.

Edit: As I am unable to reply to Finn below. Please be aware that they did NOT refund me like he stated. The bank took action and approved the charge back. Only after a charge back was initiated TheLights4U emailed me back and begged me to close the charge back request so they could initiate a refund. Not trusting them in the slightest I contacted my bank and asked about this, they advised not to trust them considering the issues I had (once closed a charge back request cannot be reopened) and to let them do their thing. I did that and the bank decided I was in the right and gave me my money back.

1 de abril de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Paul,

Please be informed that as per our system the order has been fully refunded to you.

Kind Regards
Finn

Classificada 1 em 5 estrelas

Courier failed to ensure package…

Courier failed to ensure package reached me as customer. TheLights4U customer service were contacted via 4 attempted emails, 2 phone calls... Promise made to investigate with the courier and then get back to me. No contact then made. No answer on the customer service phone line and no ability to leave a message. I'm out of pocket, with no product and no recourse to pursue currently. Avoid.

26 de março de 2026
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Resposta da Thelights4u

Dear Tim,

We had investigated and informed you that this package was delivered on 24 March.

The proof of delivery and tracking number were also shared with you.

Kind regards,
Finn

Classificada 5 em 5 estrelas

Date ordered approximate . I orded a pair of wall lights and a…

I orded a pair of wall lights and a ceiling light. They were a reduced price so want sure whether they would look as good as advertised.
The delivery was quick. I had to wait for electrician to put them up for me. He was very complimentary about them when he saw them lit up.

We love them much nicer than expected. Would definitely recommend to others.

20 de fevereiro de 2026
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Resposta da Thelights4u

Dear Diane,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Just what I wanted for lighting in my Garden

I ordered the outside lights for my husband fir Christmas and it turned out I needed more. It was so easy to order another length that actually join together.
Both deliveries were very quick and efficient and I now have a lovely garden with perfect lighting. I wouldn't hesitate to order again from this company

14 de dezembro de 2025
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Resposta da Thelights4u

Dear Catherine,

Thank you so much for your review :)

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Fantastic lights for the garden

Fantastic lights for the garden . Was well happy

19 de março de 2026
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Resposta da Thelights4u

Dear Petula,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 1 em 5 estrelas

Awful customer service

Firstly the lights sent were not as described (ip54 rated instead of ip65). I contacted the company numerous times before they agreed to refund my money plus all postage costs.

Eventually (after many times trying to contact them) they did refund the original costs but I am still awaiting the return postage. They do not reply to emails.

These lights were bought to put up for Christmas & i'm still trying to sort it out at the end of February

1 de dezembro de 2025
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Resposta da Thelights4u

Dear Andrea,

We apologise for the inconvenience.

Please be informed that the full refund, as discussed, has been processed.

Kind regards,
Finn

Classificada 4 em 5 estrelas

good service

18 de dezembro de 2025
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Resposta da Thelights4u

Dear Roselle,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Great service

Great service, fantastic quality products, reasonable price and fast delivery!

16 de dezembro de 2025
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Resposta da Thelights4u

Dear Mike,

Thank you so much for your review :)

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Good product at a affordable price

Very pleased with the lights I purchased from this company. They were easy to order and delivered on time and at a very good price. I had a slight issue with some minor damage to one of the fittings but this has been resolved amicably. I would recommend this company

17 de fevereiro de 2026
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Resposta da Thelights4u

Dear Dave,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Larger and smaller lights

I ordered a couple of larger lights and was really happy with them,they give a brilliant bright white light,
I told my friend and ordered her some as well.
Quick delivery as well.
They look much nicer when on the ceiling than in the box.

4 de dezembro de 2025
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Resposta da Thelights4u

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 4 em 5 estrelas

Good absolutely fine

Good absolutely fine

4 de fevereiro de 2026
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Resposta da Thelights4u

Dear Samantha,

Thank you so much for your review :)

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Very quick delivery

Very quick delivery, great quality lighting at a good price, the lights look great at night and day.

18 de dezembro de 2025
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Resposta da Thelights4u

Dear Graham,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Perfect illumination

Perfect. When approaches my porch, the light comes on. No more fumbling for me when trying to insert my key in the keyhole.

8 de fevereiro de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Pamela,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 4 em 5 estrelas

Good price easy to fit

1 de fevereiro de 2026
Opinião espontânea
logótipo da Thelights4u

Resposta da Thelights4u

Dear Gary,

Thank you so much for your review :)

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Good quality light with fast delivery…

Good quality light with fast delivery and easy to install.

20 de novembro de 2025
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Resposta da Thelights4u

Dear Nigel,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

A top service from a top company

A top service from a top company, packed and delivered very promptly and a quality product.Recommended.

15 de novembro de 2025
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Resposta da Thelights4u

Dear Nutty ,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Great Service.

The customer service was great nothing was to much trouble.

12 de dezembro de 2025
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Resposta da Thelights4u

Dear Malcolm

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 5 em 5 estrelas

Outdoor garden lights …

I’ve had lots of lights from this company always delivered quickly and in great condition. They were exceptionally well priced and I’m delighted with them. Recommended.

1 de novembro de 2025
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Resposta da Thelights4u

Dear Fiona Khan

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 3 em 5 estrelas

Cheap & disappointing

Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plastic and the light is not bright enough to be useful. I would have returned it but I don't want to pay further postage costs. I'll probably use the mirror on holiday but it's no good for everyday use. Fairly disappointed. Had a response from the xompany thanking me for my positive response. I am not sure they read the whole review??!!

7 de janeiro de 2026
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Resposta da Thelights4u

Hi Joolie,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Finn
Customer Relations

Classificada 1 em 5 estrelas

Purchased a ceiling light and it was…

Purchased a ceiling light and it was never delivered. Contacted the company to return some festoon lights (showing photographic evidence of their delivery) whilst highlighting the ceiling light had not been delivered. They said it was delivered on the 23rd December, so I asked for evidence. They replied with a delivery note from the courier, without a signature, or photographic evidence of the item being received by someone, or placed at my house. So my concern is the item was delivered to the wrong address or something else more concerning happened to it. Either way I do not have what I paid for. The overall cost of my purchase was £124. Only £25 was returned for the festoon lights. The remainder has not been processed as the supplier says it has been delivered. However, I have repeatedly informed them it has still not been delivered. I have asked for photographic evidence or a signature but they have not responded. I am now looking to officially recoup my money. Not impressed with how this has been handled considering I needed this light prior to Xmas as it was the only one both my partner and I agreed upon.

23 de dezembro de 2025
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logótipo da Thelights4u

Resposta da Thelights4u

Hi,

We apologize for the inconvenience this may have caused.

Please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

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