My wife ordered two very bright kitchen lights from this company. I was given the task of fitting them. I’m an electrical tester for a national charity. The quality was awful. They were ver... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Fantastic value for money, they look fabulous and have had lots of compliments. Really brighten up our garden. Delivery was really quick too! Will definitely buy more especially with the great cus... Ver mais
The order process was simple and straight forward. However I was not able to give you a review as I have not yet got the lights fixed due to unavailability of electrician, hence not sure how they wi... Ver mais
Having just had the front of our house partially rendered in white I was looking for some black wall lights which shone both up and down. I was very excited when I found some on ‘Lights4You’ website,... Ver mais
3,9
Bom
129 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 94% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order
Easy to order, kept informed at each stage of delivery.
Nice looking light that is very bright.
24 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Thank you so much for this valuable 5-star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Good but not perfect
The conversation with David Patel was informative and I purchased a battery operated PIR censored
light. However, I was not made aware of the size of batteries required. It became apparent after receiving the light, delivered quickly. The batteries are expensive @ £8.00. If they last 26 weeks then OK,
0.32 p a week is fine, but this will only be apparent in May 2026.
The light operates well , so to date I have to say I am happy with it.
One small point, I did send an email, addressed to David on 08/10/25, but sadly no reply. I was enquiring about another possible purchase. I would have thought that I would have been contacted. I have received this week an opportunity to rate the product,
clearly the company are not requesting this information. It must be something they have signed up with another company to get feedback. It would be much better if the company read there replies.
I would rate the company Good but not perfect.
Ian from Cheshire
2 de novembro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Ian,
Thank you so much for your 4-star review and for sharing your experience. We’re delighted to hear you’re happy with your light and truly appreciate your constructive feedback — it helps us continue to improve our service.
Kind regards,
TheLights4U Support Team
Great phone service, good price, excellent product
I phoned to check that what I was ordering did what I wanted. They were very helpful and even pointed out an extra discount I could add at the webshop. Products arrived the next day and worked as described. Very happy and would recommend.
24 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Rob,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Front door sensor light
Nice looking light. Well packed and arrived on time. Just waiting for Electritian to fit it!
19 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Thank you for your kind feedback! We’re glad to hear your light arrived safely and on time. We hope you’ll love it once it’s installed — enjoy your new lighting!
Kind regards,
TheLights4U Support Team
Awful
Awful. Lights came- non-standard cheap Chinese wiring. No markings on wires. No instructions in the box. No weather seal and it meant to be an outdoor light. Dangerous!
Emailed the company- no reply (surprise surprise).
Avoid like the plague.
1 de novembro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Adam,
Thank you for your feedback. We noticed your review was posted on November 1st, before you contacted us on November 2nd. Despite it being the weekend, our team responded promptly to assist.
All our outdoor lights are tested to meet standard weather-resistance and safety requirements. We’ve sold many of these without similar concerns, and each product is carefully checked before dispatch.
We remain committed to ensuring every customer has a positive experience with our products and service.
Kind regards,
TheLights4U Team
Easy to order with a clear website and…
Easy to order with a clear website and processes
Speedy delivery and excellent customer service
27 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Rob,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Quick delivery …
Quick delivery still awaiting a response to a question I emailed there customer service
1 de novembro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Thank you for your feedback. We’re glad to hear your order arrived quickly and truly apologise for the delay in our response. Our team will get back to you shortly to assist with your query.
Kind regards,
TheLights4U Support Team
Light i bought are great
16 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Lynn,
Thank you so much for your review
We hope to see you again with us.
Kind Regards,
Finn
Arrived really quickly and the lights…
Arrived really quickly and the lights are brilliant quality. Thank you
10 de setembro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Lights work well
26 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Resposta da Thelights4u
Dear Soma,
Thank you so much! We’re delighted to hear you had a great experience with our customer service.
Kind Regards,
Finn
Great lights quick delivery
Great lights quick delivery, really happy
14 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Chantele,
So glad to hear that! Thanks for your kind words and for choosing TheLights4U.
Kind Regards,
Finn
Faulty light
Faulty light - return policy is 48hrs from purchase but light wasn't installed until weekend so they wouldn't exchange.
Despite what they said I did email but got no response.
12 de outubro de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Customer,
Kindly note that, in addition to our 48-hour trial period, we also process all return and refund requests via email. However, we have not received any previous communication from your side regarding this order.
Please contact our customer support team so we can assist you promptly and resolve this matter to your satisfaction.
Best regards,
Customer Support Team
TheLights4U
Lovely lights
Lovely lights. Recommended for home decore within budget
7 de outubro de 2025
Opinião espontânea
I wish I'd read these reviews before I…
I wish I'd read these reviews before I made my purchase. The light I ordered arrived promptly but was too small for my requirements. Like others I have tried contacting the company by phone, email and WhatsApp and have heard nothing back.
Dave at Customer Service - please get in touch re Order TL4U#2101.
20 de agosto de 2025
Opinião espontânea
Resposta da Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
AVOID AT ALL COSTS!!!
I would have given zero stars if this was an option.
I have tried contacting you via email, WhatsApp and your contact form online and you haven’t returned any contact requests.
10 de julho de 2025
Opinião espontânea
Resposta da Thelights4u
Dear Valued Customer,
We reply to all of the queries on the same day, and we will encourage you to contact us via our email, and your query will be responded to on the same day.
Thank you
Dave
Lights for my garden.
Quick to deliver and easy to put up in my garden absolutely love them not too bright.
22 de junho de 2025
Opinião espontânea
Avoid at all costs
Do not buy with this company, I bought 3 lights but one was the incorrect colour. I have sent numerous emails with no reply and all the telephone numbers for the company don't exist. STAY WELL AWAY UNLESS YOU WANT DISAPPOINTMENT.
13 de junho de 2025
Opinião espontânea
Resposta da Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.