Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... Ver mais
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Leia as opiniões dos outros
My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... Ver mais
I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... Ver mais
Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Magic Princess. Home of the Magic Light Princess Tutu
Informações de contacto
5900 Ogden Ave,, 60804, Cicero, Estados Unidos da América
- 1 (800) 635-6403
- customerservice@themagicprincess.com
- themagicprincess.com
4,3
Excelente
94 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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Needs directions!
The tutu was darling and was well received but the 2 year old it was purchased for. Delivery was fast. The only complaint is that we’re no directions for how to turn on the lights. That was an unnecessary complication.
25 de março de 2021
Opinião espontânea
Arrived in a timely manner.
Arrived in a timely manner.
Nice skirt. Granddaughter loved it.
Hope the wiring holds up.
19 de março de 2021
You guys are extremely awesome!!!!👏👏👏
14 de março de 2021
Princess Tutu
I ordered this for my 5 year old granddaughter as part of her Easter gifts. She has not seen it yet, but I KNOW she will love it. The tutu is so cute and the fact that it lights up makes it perfect for any little princess!
12 de março de 2021
The skirt was pretty but poorly made
The skirt was pretty but poorly made. The lights fell out during the first wearing.
4 de março de 2021
Resposta da The Magic Princess
Hi Linda,
Thank you for your review.
We have now integrated a Review Team as of August 2021, so I apologise for the delay in responding to you.
I am also very sorry to hear that the lights on your tutu fell out during the first wear.
This is certainly not up to our usual standards and expectations!
I can see you were in correspondence with one of our customer service agents earlier this year, however a photo of your tutu was not provided.
If you are able to kindly email us at customerservice@themagicprincess.com with 'Linda Trust Pilot' as the subject line, and kindly attach a photo of your tutu, we will be able to provide you with a solution as soon as possible :)
We want to ensure your customer experience is turned into a much more positive one!
Thank you,
Lily :)
I purchased these tutus for my…
I purchased these tutus for my granddaughters. I plan on putting them in their Easter baskets. I opened them up and they are perfect!! I’m sure they will love them! Delivery was also quick too!!! Thank you
2 de março de 2021
Great quality products and fast shipping time
Great quality products, my step daughters just love them! Bed time is difficult because they don’t want to take them off. The purchasing and checkout process is super easy. Highly recommend!
25 de fevereiro de 2021
Opinião espontânea
Worth the investment to see how much they love it
I bought 3 of these for my grandkids, they absolutely love playing dress up when they come to nanas and don’t want to take them off when they leave so I am going to have to buy more!
25 de fevereiro de 2021
Opinião espontânea
Every girls dream
My little girl loves her new tutu and wears it all day! Customer service was good too!
25 de fevereiro de 2021
Opinião espontânea
The skirts were good the customer…
The skirts were good the customer service and shipping time sucked!
25 de fevereiro de 2021
Resposta da The Magic Princess
Hi Michael,
Firstly, I'm glad you loved the tutus.
I apologize that the customer service experience you received wasn't up to standard. If there is anything we can do to improve in the future please let us know.
Unfortunately there was delays with UPS but I'm glad you were still able to receive them before Christmas.
Kind regards,
Margaret
Poorly crafted ...
Poorly crafted .... Granddaughter wore her light-up skirt ONE TIME and the wires came loose and dangled down so she couldn't wear it anymore
25 de fevereiro de 2021
Resposta da The Magic Princess
Hi Amy,
Very sorry to hear that the wires came loose in your tutu.
Please send us a photo of the tutu to customerservice@themagicprincess.com.
Kind regards,
Margaret
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