I ordered a custom engraved bracelet for my husband for our anniversary. When it arrived the band was too tight for my husband to wear. I reached out to Theo Grace customer service regarding the iss... Ver mais
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I like the fact that the company gives out discounts and the product is very pretty and clean and very well put together. The stars are beautiful. I have nothing but great things to say about the jewe... Ver mais
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Highly recommend! Such a gorgeous and great quality gift for my husband’s first Father’s Day. He absolutely loves his necklace with our son’s name and birth details engraved. Delivery was exactly when... Ver mais
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My experience has been rewarding and amazing lately. The jewelry that I have purchased is absolutely beautiful and well worth the price.Thank you and the entire staff for doing an excellent job.I have... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At theograce, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, theograce brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, theograce is here to help you say it beautifully.
Informações de contacto
Estados Unidos da América
- support@theograce.com
- theograce.com
4,6
Excelente
522 opiniões
Sem histórico de convites para avaliação
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Silver Pendant Initial Necklace
I ordered a necklace for Mother’s Day, and unfortunately I’m very disappointed with both the product and the overall experience.The delivery date was not as originally stated, and it only arrived a couple of days before Mother’s Day. I was concerned it wouldn’t arrive in time and thought I might need to purchase another gift.
In addition, the pendant is much larger than expected. From the photos and description, I believed it would be much more dainty and delicate in appearance.
I’m also unhappy with the clasp design. The hook-style clasp slips out very easily and does not feel secure at all.
Overall, I’m not satisfied with the quality or design of the necklace.
5 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi Janet,
We’re truly sorry to hear that the necklace and overall experience did not meet your expectations, especially for such an important occasion as Mother’s Day.
We completely understand how stressful it must have felt worrying whether the gift would arrive in time, and we’re very sorry for the disappointment regarding the size, design, and clasp style of the necklace as well.
We genuinely take great pride in the quality and craftsmanship of our jewelry, so hearing that the piece did not feel as delicate or secure as you expected is very important feedback for us.
I’ve already reached out to you via email personally so we can continue assisting you directly and work toward finding the best possible solution for you.
Sincerely,
Kyrene
I ordered mothers day gifts…
I ordered mothers day gifts ‘guaranteed to arrive in time for Mother’s Day’. They arrived after Mother’s Day. Also the quality was terrible- looks so cheap and the engraving is so small it’s unreadable. Stay away.
12 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi Laura,
We’re truly sorry to hear that your Mother’s Day gifts arrived later than expected and that the items did not meet your expectations in terms of quality and engraving visibility. We completely understand how disappointing this must have been, especially for such an important occasion.
Please don’t worry — I’m here to personally help with your concern and see how we can make this right for you.
I’ve already reached out to you via email to follow up further and continue assisting you directly.
Sincerely,
Kyrene
I have ordered several pieces in the…
I have ordered several pieces in the last month, so I think I’m officially a fan.
19 de maio de 2026
Opinião espontânea
Gorgeous
I am so happy I ordered from Theo &Grace their pieces are beautiful and not expensive. I will be ordering more and i will be recommending people to your website.
19 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy you love our beautiful pieces and appreciate the value! We look forward to your next order and appreciate your recommendations.
The Theograce Team
The product was delivered to my front…
The product was delivered to my front door. After opening the package, I couldn't be more astonished. Lovely piece of jewlery.
19 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so glad to hear you love your new jewelry! Thank you for sharing your wonderful feedback with us.
The Theograce Team
I received a necklace for my birthday
I received a necklace for my birthday. I loved it so much that I ordered 3 more for each of my sisters for Mother’s Day. I also just recently brought another one for one of my friends.
1 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy to hear you love our necklace and have shared it with your sisters and friend. Thank you for your kind words!
The Theograce Team
My bracelet is absolutely gorgeous
My bracelet is absolutely gorgeous
12 de maio de 2026
Opinião espontânea
The smooth exchange of prior order and…
The smooth exchange of prior order and collection of replacement. No problem at all! Thanks for prompt service.
19 de maio de 2026
Opinião espontânea
Resposta da theograce
We're glad to hear your exchange was smooth and efficient. Thank you for your kind words about our prompt service!
The Theograce Team
It was my first time ordering from this…
It was my first time ordering from this company, and I am extremely pleased with the process from beginning to end. After I placed my order, I noticed that I had made an error in the inscription and was a little nervous that it wouldn't be caught in time. Their team responded immediately, acknowledging the change and assured me that it would be corrected. They informed me of each step, and I received my order before it was expected. I would highly recommend purchasing from Theo Grace.
19 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so glad to hear you had such a positive first experience with us! It's wonderful that our team could promptly assist with your inscription change and keep you informed every step of the way. We appreciate your kind words and recommendation.
The Theograce Team
Easy ordering
Easy ordering, great quality for the price, reasonable shipping time.
5 de maio de 2026
Opinião espontânea
The customer service is excellent
The customer service is excellent. I received an email informing that my delivery had been delayed and offered a discount for my next purchase. I am a repeat customer but this time I bought a bracelet for my mom with her children’s names on it and she loved so much and couldn’t stop smiling looking at it.
17 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear about your wonderful experience and that your mom loved her bracelet! We appreciate your continued support.
The Theograce Team
Overall happy with purchase
Overall happy with purchase. Yellow GP is more mustard yellow. No clasp, you just secure on a link. The stamping of the names on the gold bslls could be bolder, hard to read unless you’re really looking closely.
It’s a great length and wears well, looks good.
15 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so glad you're happy with your purchase! We appreciate your detailed feedback regarding the color, clasp, and stamping clarity. We will certainly consider these points for future improvements.
The Theograce Team
Birthstone Nevklace
I ordered the Birthstone Necklace. I had my grandchildren’s birth months placed in the necklace. It looks very dainty and nice.it was delivered in a very nice gift box along with a cloth for gold and silver. It was even delivered a day early and the tracking made it nice.
I will definitely purchase from this company again.
18 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear you love the dainty birthstone necklace and the special touch of your grandchildren's birth months! We appreciate your kind words about the gift box and early delivery. We look forward to your next purchase!
The Theograce Team
Customer service is excellent and…
Customer service is excellent and jewelry is beautiful.
Only issues are shipping takes a while and the sizes (in bracelets) vary dramatically.
18 de maio de 2026
Opinião espontânea
Resposta da theograce
We're happy to hear you love our jewelry and service! We note your feedback regarding shipping and bracelet sizing. We are always working to improve.
The Theograce Team
My experience was great I really love…
My experience was great I really love the jewelry very good quality for a great price. Very easy to order and affordable.
11 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear you loved the jewelry's quality and affordability! Thank you for your positive feedback.
The Theograce Team
Great!!!!
The company is upfront about when your item shipped, tracking #, notifies you when your product has been delivered.
I ordered cubic zirconian heart necklace in gold vermeil. All I can say is-STUNNING!!!!!
1 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so glad you love your stunning necklace and appreciate your kind words about our shipping notifications! Thank you for sharing your positive experience.
The Theograce Team
All my children in one place
I love it I love it I love it. This bracelet is so shiney and feels full of love!
17 de maio de 2026
Opinião espontânea
Great place to shop
I had a great experience shopping at Theo Grace for my wife's 60th B-Day! They have such a vast selection of beautiful products, and I was really impressed by the quality. The fact that I could customize her jewelry was quite impressive. Their customer service was top-notch and within a few hours I had my questions answered. Thanks guys.
6 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so glad you had a great experience finding a special gift for your wife's 60th birthday! We appreciate you highlighting our product selection, quality, customization, and customer service.
The Theograce Team
Great bracelet
Great bracelet. This was a replacement band. And the customer service was outstanding and very quick responses.
11 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so glad you love your new bracelet and found our customer service helpful and prompt. Thank you for your kind words!
The Theograce Team
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