I ordered a custom engraved bracelet for my husband for our anniversary. When it arrived the band was too tight for my husband to wear. I reached out to Theo Grace customer service regarding the iss... Ver mais
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I like the fact that the company gives out discounts and the product is very pretty and clean and very well put together. The stars are beautiful. I have nothing but great things to say about the jewe... Ver mais
A empresa respondeu
Highly recommend! Such a gorgeous and great quality gift for my husband’s first Father’s Day. He absolutely loves his necklace with our son’s name and birth details engraved. Delivery was exactly when... Ver mais
A empresa respondeu
My experience has been rewarding and amazing lately. The jewelry that I have purchased is absolutely beautiful and well worth the price.Thank you and the entire staff for doing an excellent job.I have... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At theograce, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, theograce brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, theograce is here to help you say it beautifully.
Informações de contacto
Estados Unidos da América
- support@theograce.com
- theograce.com
4,6
Excelente
521 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
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I hemmed & hawed for weeks before…
I hemmed & hawed for weeks before purchasing my silver Rory chain charm bracelet and now I wish I hadn’t waited so long. It’s gorgeous and I’ve been complimented on it several times (especially on where I purchased it). The quality is excellent and so fairly priced. I did not need to contact Customer Service for any reason (ordering & product delivery was flawless) but I’m pretty sure that if I needed to, that service would very likely mirror the Theo Grace products they sell: first in class!
22 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy to hear how much you love your Rory chain charm bracelet! It's wonderful to know it's received compliments and that you're pleased with the quality and pricing. Thank you for your kind words about our products and service.
The Theograce Team
Eady ordering process and navigation…
Eady ordering process and navigation online site. The jewelry is very high quality and beautiful! Highly recommend!
23 de maio de 2026
Opinião espontânea
I bought the hex bar necklace for my…
I bought the hex bar necklace for my husband as a graduation gift and it was perfect! He absolutely loved it!
22 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear your husband loved his graduation gift! Thank you for sharing your positive experience with us.
The Theograce Team
Style & Quality A+
I've bought multiple pieces and love them all. The quality and design are amazing! Always get compliments and I always recommend.
14 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear you love your pieces! We appreciate your kind words about our quality and design.
The Theograce Team
Piece was for a friend and watching her…
Piece was for a friend and watching her face when she opened it was priceless. Definitely be purchasing more
20 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so glad to hear your friend loved the piece! We appreciate your kind words and look forward to your next purchase.
The Theograce Team
The bracelet i bought was absolutely…
The bracelet i bought was absolutely beautiful just as described. It was a day late on delivery, but i worried really over nothing. The customer care team were brilliant and basically reassured me about my order, very quick response from the team 👍
22 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so glad you love your beautiful bracelet! We appreciate your patience with the delivery and are happy our team could reassure you.
The Theograce Team
I have now had 2 pieces of the same…
I have now had 2 pieces of the same necklace. It’s beautiful elegant and timeless. Perfectly presented and customer service is excellent. Highly recommended
22 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy to hear you love our necklace and your kind words about our customer service. Thank you for your wonderful feedback!
The Theograce Team
Excellent service and workmanship…
Excellent service and workmanship polite helpful trustworthy
20 de maio de 2026
Opinião espontânea
Resposta da theograce
We're so happy you had a great experience with us! Thank you for your kind words.
The Theograce Team
I purchased a bracelet about a year…
I purchased a bracelet about a year ago, unfortunately it fell off and I lost it. I contacted Theo Grace and they responded immediately with such concern, I could tell via email that they actually cared about my event like we were family. It made me feel supported and with such surprise Theo Grace will be sending me a new bracelet free of charge!
Thank you so much! It's not the financial savings I incurred, it's the principal they installed at there place of work and they believed my events that occured!
19 de março de 2026
Opinião espontânea
Resposta da theograce
We are so glad to hear that we could assist you and that our team's response made you feel supported. Your kind words truly mean a lot to us, and we are happy to have resolved this for you.
The Theograce Team
Beautiful Quality Gold Hoop Earrings
Beautiful quality Gold hoop earrings. Website very easy to look around. This is my first purchase and it won't be my last. Whole experience with Theo Grace was perfect!! Looking forward to shopping again. Highly recommend.
28 de abril de 2026
Opinião espontânea
Resposta da theograce
We're so happy to hear you love your gold hoop earrings and found our website easy to navigate! We truly appreciate your kind words and look forward to your next visit.
The Theograce Team
Paid extra for expedited shipping to…
Paid extra for expedited shipping to have this as a gift. Received notification day before that this was submitted to FedEx after the cutoff time and was now going to be 1-3 days late. Not happy about paying for something that was not received when expected. Company representative reached out offering 20% discount on next order, however, that is standard discount right now for everyone and something I won't be using as I do not plan to order from them again.
21 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi LA,
I’m sorry to read your review, and I completely understand how disappointing it is when an order meant to be a special gift does not arrive on time, especially after paying extra for expedited shipping.
I can see that the order is delayed, and I’m truly sorry for this inconvenience. According to the latest tracking update, it should arrive today.
I’ve also contacted you via email and offered compensation for the delay. Thank you very much for your patience.
Kind regards,
Anna - Theo Grace Customer Support
This is 3rd time I ordered from Theo…
This is 3rd time I ordered from Theo Grace, I’m very satisfied with my purchases and will likely make couple more purchases
9 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so pleased to hear you are satisfied with your purchases. We appreciate your continued support!
The Theograce Team
I tried ordering
I tried ordering. The website says free delivery over 40€ but I am being charged. They advertise 15% off if you subscribe but the code they give says it is already expired although I just subscribed. I wrote an email but haven’t had any reply.
20 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi Suzelle,
I’m sorry to read your review, and I completely understand how frustrating this must have been, especially when the discount code and shipping offer did not work as expected and you didn’t receive a reply to your email.
I checked the coupon, and I can see that it is working correctly, so I’d be very happy to help you place the order with the 15% discount applied properly. Regarding the shipping, the free delivery is absolutely available, you just need to select the free shipping option.
I’ve now sent you a private email so I can personally help you complete the order with both the discount and the free shipping applied correctly.
Kind regards,
Anna - Theo Grace Customer Support
Deceitful descriptions of materials…
Deceitful descriptions of materials used. If it says silver, it's plated, not sterling. They refuse to cancel, even if the description is inaccurate. The quality does not justify the cost. Cheap stuff!
20 de abril de 2026
Opinião espontânea
Resposta da theograce
Hi CS,
I’m sorry to read your review and to hear that you were disappointed with both the materials and the overall quality of the jewelry you received.
I completely understand how frustrating this must feel, especially if the item did not meet the expectations you had based on the product description. I’d really like the chance to look into your order personally and help resolve this for you as quickly as possible, but I can’t locate your order with the information currently available.
I’ve sent you a request via Trustpilot, and once I receive a few more details, I’ll be happy to assist further and review the situation properly with you.
Kind regards,
Anna – Theo Grace Customer Support
Love love it…
Love love it…. I had my four children’s names and my first soon to be grandson‘s name added to it. I haven’t taken it off since I received it.
13 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy to hear how much you love your personalized item, especially with all those special names! Thank you for sharing your wonderful experience.
The Theograce Team
Good customer service and beautiful products
Good customer service and beautiful products.
20 de maio de 2026
Opinião espontânea
This company is a joke no ability to…
This company is a joke no ability to talk to anyone. Customer service says constantly the item will be delivered but still nothing. Opened a case with fedex and Theo Grace claims they are re-ordering the item with a rush then comes back and says the shipping has been resolved but still see the shipment sitting in the same place for 15 days. Now I can't even get a response from Customer service. Time to file fraud charges as this is unacceptable from any company.
5 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi Brandon,
We’re truly very sorry for the frustration and disappointment this experience has caused you. We completely understand how upsetting it must feel to continue waiting for an important order while seeing limited movement on the tracking updates.
Please know that this is absolutely not the experience we ever want for our customers, and we sincerely apologize for the lack of clear communication and concern this situation has caused.
I’ve personally reached out to you via email to follow up further regarding your order so we can continue assisting you directly and work toward the best possible resolution.
Sincerely,
Kyrene
Love it!
I love that I can get a gift for everyone in my family. Whether they be my daughter or my sons. Being able to add personal touches like engraving or pictures in my future purchases is a fun concept. The shipping package seems eco friendly which I like and the box to store the jewelry is elegant.
11 de maio de 2026
Opinião espontânea
Resposta da theograce
We are so happy to hear you found gifts for your family and appreciate our personalization options! We also love that you noticed our eco-friendly packaging and elegant jewelry box. Thank you for your wonderful feedback!
The Theograce Team
It's absolutely beautiful!!!
15 de maio de 2026
Opinião espontânea
Silver Pendant Initial Necklace
I ordered a necklace for Mother’s Day, and unfortunately I’m very disappointed with both the product and the overall experience.The delivery date was not as originally stated, and it only arrived a couple of days before Mother’s Day. I was concerned it wouldn’t arrive in time and thought I might need to purchase another gift.
In addition, the pendant is much larger than expected. From the photos and description, I believed it would be much more dainty and delicate in appearance.
I’m also unhappy with the clasp design. The hook-style clasp slips out very easily and does not feel secure at all.
Overall, I’m not satisfied with the quality or design of the necklace.
5 de maio de 2026
Opinião espontânea
Resposta da theograce
Hi Janet,
We’re truly sorry to hear that the necklace and overall experience did not meet your expectations, especially for such an important occasion as Mother’s Day.
We completely understand how stressful it must have felt worrying whether the gift would arrive in time, and we’re very sorry for the disappointment regarding the size, design, and clasp style of the necklace as well.
We genuinely take great pride in the quality and craftsmanship of our jewelry, so hearing that the piece did not feel as delicate or secure as you expected is very important feedback for us.
I’ve already reached out to you via email personally so we can continue assisting you directly and work toward finding the best possible solution for you.
Sincerely,
Kyrene
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