Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered precision 1 disposable lens. The optical store was offering the best price (by far). Really needed the lenses quite quickly as I stupidly ran out of stock, lucky the whole purchase was s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered and delivered super fast basically next day. I’m a repeat customer and have purchased from The Optical Store in June 2025. They were a few days slower back then but have definitely learned and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent Service. Received my Ray Ban Bill which are perfect and at the best online price available with free delivery within 24 hours of order via RM tracked. A truly outstanding online experienc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy repeat online contact lens order requested yesterday and incredible delivery today before 09:30am. Delivery was foc as my order was over the threshold value. Arrived exactly as ordered next day.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de lentes de contacto

Escrito pela empresa

Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

239 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Easy website experience and lenses were…

Easy website experience and lenses were with me so quickly.
Actually put my address wrong and had a call from the team. Thanks so much for your help. Would shop again. :)

2 de fevereiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

We’re really happy to hear this - keeping things stress-free is all part of the service. Thanks so much for your kind feedback and we look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Really happy with my order

Really happy with my order. Contact lenses arrived quickly and the prices are very competitive. Will definitely order again.

3 de fevereiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks so much for the lovely feedback. We’re really glad you were happy with your order and that everything arrived quickly. We look forward to welcoming you back soon!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Fast delivery. No messing around.

29 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Short, sweet and spot on - thanks for the great feedback. We really appreciate your support!

Classificada 5 em 5 estrelas

This is a great company that supply…

This is a great company that supply contact lenses on time and are good value. No fuss and good delivery times.

29 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thank you for the kind words, Carl. Reliable, good value, and fuss-free is exactly what we aim for - we really appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

The Optical Store ticks all the boxes!

I'm on a low income so the price is a huge consideration. I wear the MyDay multifocal lenses, which aren't the cheapest. Also, I'm able to order just one box, which a lot of online shops won't facilitate. Add in the quick delivery, what's not to like?

28 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

We’re really glad we could help make things easy for you. Thanks so much for trusting us and for the lovely feedback. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

10/10

Swift, reliable and consistent - highly recommend !

19 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, EK. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Best price

Best price, easy to order and arrived free delivery within 2 days

22 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Sarah. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Excellent service

I recently ordered contact lenses from the Optical Store. I wear a brand for astigmatism that is sometimes hard to get hold of. When they hadn't arrived after some time, I contacted the store who found out they had gone missing in the post. As it could possibly have taken a while to get hold of a fresh pair, they offered me an upgraded brand in their place, which I actually turned down as I've not been able to tolerate another brand in the past. However, my original order arrived within days of our correspondence! Very happy customer.

21 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thank you for such a lovely review. We know some specific lenses can be difficult to source, but we’re really pleased your order made it to you just in time - and even more pleased you’re happy. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Excellent service

Excellent service, quick and well packaged. Delivered in 72hrs. Will use again.

21 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Richard. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Great

Great service fast delivery. Thank you!

17 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Mar. We look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Very good experience

Fast delivery, had a couple of questions before ordering and they were very responsive. Delivery came and something was missing and they were no fuss - immediately sending out the item.

Really good customer service and good prices.

17 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Charlie. Proof that even when things go slightly off script, we’ve got your back!

Thanks for sharing your experience and we look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

Extraordinary company!

I ordered from the Optical Store for the first time. I was fed up with other suppliers that usually take up to 4 weeks to complete my order. My lenses are very specific and made to order. When I sent an email to check on my order, I received a reply within 5 minutes. I simply couldn't believe it. On the day of the despatch, I had a phone call to inform me about it. Again, this is something I have never experienced before.
I received the lenses within 2 weeks. This has never happened before!!!
5☆ review is simply not enough to appreciate their fantastic service. Thank you!

16 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Maggie. We’re thrilled to read your feedback and we look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

My experience was amazing

My experience was amazing! The lenses were perfect and came within 1 day!

13 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Milla. We look forward to welcoming you back again soon!

Classificada 4 em 5 estrelas

Good service and price, disappointing packaging

Good service and price, but poor packaging. Can an alternative to plastic tape, eg paper tape, be used to make whole packaging fully recyclable? Think about our planet please, most people wouldn’t remove the plastic tape which would mean box would not be recyclable!

15 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review. All of the boxes we use to dispatch orders are fully recyclable and tape is used where necessary to protect items during transit. However we appreciate your feedback and will pass this on to our team. Thanks again and we look forward to welcoming you back again soon!

Classificada 4 em 5 estrelas

Great online experience

Great communication fast delivery they had the lenses i was told from my Costco optician were no longer available.

7 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review. We hope to see you back again soon!

Classificada 5 em 5 estrelas

The Optical store offered a great price…

The Optical store offered a great price on my prescription.
I buy Oasys dailies. lenses every three months.
Easy to order and quick dispatch.

9 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Caz. We appreciate your loyalty with your contact lens subscription and we look forward to welcoming you back again soon!

Classificada 5 em 5 estrelas

Excellent

Very quick and good value for money

8 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Tungie. We look forward to welcoming you back again soon.

Classificada 5 em 5 estrelas

A great experience

Ordered Acuvue contact lenses, a good price and the website is very easy to use. Received email confirmation of the order and they were delivered free within 48 hours. Impressed and will use again if the price remains competitive.

9 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Gary. We hope to see you back again soon!

Classificada 5 em 5 estrelas

Good service.

Order Blephasol delivered promptly and packed well. The price was competitive so I expect to repeat my order when these have been used.

3 de janeiro de 2026
Opinião espontânea
logótipo da The Optical Store

Resposta da The Optical Store

Thanks for taking the time to leave us a review, Peter. We look forward to welcoming you back again soon!

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As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

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