The Optical Store Opiniões 241

I have been ordering from this store for the last few months. However, a few days ago I realised that my most recent order hadn’t arrived and I had no tracking information. I reached out to the team and got a response instantly, stating that they were investigating with Royal Mail. Hours later they got back in touch explaining that Royal Mail had lost my order, the optical store team arranged a new order to be sent out to me with next day delivery, despite only paying for standard delivery on my original order. They were very helpful and I will always continue to order from here, even more so after learning that they are a family run business!

Thanks so much guys x

Had such a great experience from this company, so easy to order, someone got back to me so quickly, my emails and chats were actually replied to unlike other companies, good service all around and and I am now saving money every month. So glad I found this great company.

I cannot rate this company enough. It’s easy, and straight forward to use. It’s much more cost effective than through the regular avenues and I ordered from the comfort of my sofa! This is a trustworthy company, I’m so impressed I’ve now gone for the subscription.

Having contacted customer support, I received a call back within an hour. I explained I had left it late to order my contact lenses and now only had 2 days worth available.

The extremely polite and understanding support person said he would check the order status and call me back, which he did almost immediately.

He told me that due to my circumstances, he had arranged next day delivery, which duly arrived. I couldn't have asked for a better response.

This experience has shown that good customer service is still possible in this world of automation and AI.

I have been wearing contact lenses for years now and finding The Optical Store has been amazing - they have superb customer service and delivery is quick and efficient. Highly recommend for those looking for a trustworthy contact lens supplier!

I have always been hesitant buying online away from the "safety" of a mainstream shop on a subscription. However, my subscription for dailies have increased so much that I took the plunge. Ordering online was easier than I expected, I even had some questions which had a quick and thorough response to. Delivery was quick and I've now signed up for the subscription service!

Ordering was easy and my lenses were delivered in time.

Brilliant! Got 10% off my first order so I made a bulk buy of contact lenses. Arrived in the post in around five days. I’ll be using this company again. Highly recommended!

About as good as an experience can get. Have been let down time and time again by so many stores/distributors of contact lenses. It’s so refreshing to know there’s someone I can trust to take care of all of that now. Wouldn’t hesitate to recommend and I look forward to them being my go-to moving forward.

I made a mistake in my address but Tom contacted me and ensured a red livery next day without charge to ensure I received my contact lenses in time for my holiday.

I’m very impressed by the service and thoroughly recommend using them if they stock what you’re looking for 🙂

Great service. Good price and received my order on time.

I've used the optical store on multiple occasions ordering my contact lenses and have never been disappointed. Their varied options, competitive pricing, customer service and efficient delivery have always been on point. They're now my go to and reliable supplier!

Spoke with two members of staff who were very professional and helpful. Definitely recommend!

As a regular daily contact lens wearer, I was looking to cut my costs down, and came across The Optical Store. Their price match guarantee means I have ended up saving on my lenses. When you pair this with quick delivery and having an expert on hand to answer any questions, I now have utmost confidence in my lens ordering experience. Repeat orders on the way!

Quick and reliable delivery. Top quality products. Can’t fault them. Found my new fave online contact lens supplier!

Ordered some contacts from them, however due to the standard delivery times, it was likely to be missed before going on my holiday.

They cancelled the order swiftly and provided a refund.

Shame that a company with so much customer care in mind, does not offer free next day delivery like some of their competitors.

their price was very good, it is purely the delivery service that has let them down in my eyes.

My orders have always arrived quickly. Plus when I sent a query about my order I received a response with all the information I was looking for extremely quickly.
Very happy with my orders and service.

Used this company few times, very efficient staff & speedy delivery. The company always makes sure to answer the customer queries in a timely manner . Will use it again.

Simply a first class service! Very refreshing to receive a professional, friendly, informative and indeed very helpful service too. Contact lenses, used them for years, then all of a sudden my previous, then, provider (Vision not so express, never naming the company!!) increased prices and decreased the quality, I then changed provider and used an online provider, which was fine, however, seeing as im in dire need of contact lenses, as the ones I have already ordered with the second last provider has issues with supply due to the manufacturer, and to be honest sort of my own fault for not keeping tabs (i need to be completely fair), I then did a google search, after searching numerous other companies which looked promising but were not, I reached out to a google contact The Optical Store, spoke to Joe yesterday, who was a breath of fresh air, everything was sorted, and then i had an email from the team today, following quick phone call from them today for confirmation, they are fixing my problem and I then Im quite sure Im going to have my lenses shortly. I will be bringing my business over to these guys now, as they just do everything you need and more. Why cant all businesses be like this, because it just makes life a lot easier. Top class service, which is really nice to get, and is definitely appreciated! Many thanks!

My other supplier

First time I’ve ordered with The Optical Store where I found their prices very reasonable with a 10% introductory discount.
Tony & Tom are very efficient and helpful.
A good company. Thank you.