THE OUT Opiniões 1796

You responded quickly to my problems when booking and the car was superb to drive. You're delivered and collected on time and presentation was perfect. Thank you

Exceptional Service

Scammers! Took the deposit!
But didn’t deliver the car. Asking us to rebook again. With a new deposit. Because my address on my driving license is different to my new billing address. Never heard of such policy. The they only had supprt chat. You cannot call them. And they end the conversation without trying to help. They answer like their are bots.

And very good and professional service. Used this for a wedding hire. They were here ahead of time and explained everything well. Would recommend and use again.

Super convenient, exactly what they say they are. Customer support could be more robust but overall great experience.

Fantastic experience from start to finish! The Range Rover Sport I hired was exceptional! Beautiful inside & out. Great experience all round, and can’t wait to use them again.
Absolutely no hesitation in recommending The Out. Thank you.

Great booking process. Near new top-end Range Rover to drive around for a week with unlimited mileage, what a hoot.

Great cars and loved the flexibility of having it delivered to me.

Car upgrade, seamless pickup and drop off. Easy to make changes.

Quality experience, very efficient pick up and drop o

Super convienient service. We live in london and don't need a big car most of the time. When we occasionally want to go on a big trip this works well. They deliver the car to your house when they say they will and pick it up on time too. You done even need to fill it with petrol. Works out a lot cheaper than owning a land rover even if you use it once a month.

Over priced but great experience overall

Great cars and super convenient. Issue on arrival with tracking driver bringing the car lead to some anxiety as app said he was 2.5 hours away. He was late but only by 15 minutes. Would have been preferable to be able to speak to a person rather than use chat but this isn’t an option. Cars are expensive but the convenience of it being delivered and collected from where you want makes it v easy.

Turn-key solution. Shame the WhatsApp communication and charging cable have been dropped from the service.

Always a great experience and very good customer experience.

The team is super professional and i got what i saw online. Extremely satisfied

Fantastic drop off and pick up service with excellent communication and use of technology

I’ve been a long-time customer of THE OUT and until now have only left positive reviews, one of which has had substantial visibility. I don’t write negative reviews lightly. Unfortunately, my most recent rental was handled so poorly that it warrants public correction.

The issue is not fines. It is the systemic lack of judgment and customer consideration in how penalties are processed.

During this rental:
• A speeding notice was automatically attributed to me despite two fully authorised drivers being listed on the agreement, with no verification and no consultation.
• An admin fee was charged for this incorrect attribution and only refunded after formal escalation.
• A separate stopping infringement on Edgware Road (4 January) was passed through at full penalty plus a large admin fee, despite the road being closed and actively managed by police due to a serious violent incident, leaving no practical alternative.

In every case, THE OUT defaulted to rigid internal process over facts. Context was ignored. Judgment was absent. The burden to fix errors was placed entirely on the customer even when those errors originated with THE OUT.

What is most disappointing is the reliance on “policy” as a substitute for fair handling. Premium services are defined not by perfect scenarios, but by how they deal with edge cases. Here, the approach was box-ticking, defensive, and indifferent.

Loyalty, history, and reasonableness counted for nothing. Customers should be aware that once something goes wrong, THE OUT’s process appears designed to protect itself first and leave the customer to unwind the consequences.

I hope this prompts internal reflection. As it stands, this experience does not align with the brand positioning or price point.

I would normally have done a car rental company, but when I found The Out not only did it give me great car options (like a new Range Rover sport), but they come to you for pickup and dropoff. With a 5 month old this made it beyond convenient to be met at T5 heathrow curbside and then have them pickup a week later at inner city London hotel without having to go back to the airport.
Price wasnt cheap persay but it was very fair and well worth it! Near near Range Rover sport. Communication is so so so easy ,Especially seeing where the driver is.

Would recommend over standing in line at a terrible rental car desk, not knowing what car you will get and having to return to an awkward location.