First experience with The Out car service and everything was seamless. The Defender 110 was impeccable and perfect for exploring London, Somerset, and the Cotswolds! Delivery and pick up was a breeze... Ver mais
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Leia as opiniões dos outros
Started using The Out for my security business, it was smooth and seamless, evening small issues were dealt with and sorted instantly making the whole hire process stressless. Will certainly use again... Ver mais
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Hired a Range Rover from this company. My experience was great! The quality of the car superb and the ability to have it dropped off / collected was super convenient. Also, to be able to do everythi... Ver mais
A empresa respondeu
Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contacto
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da THE OUT
Thanks for your review! Great to hear everything ran smoothly, from punctual delivery to a clean, fueled-up car.
We hope to see you again soon!
Not that good
Not that good
Because I rent last year many times
This year one time but
Still not back the 5000
14 de julho de 2025
Resposta da THE OUT
Thank you for taking the time to leave us a review, and for hiring with us so many times - we really appreciate your continued support. We're sorry to hear this experience didn’t quite match your previous ones.
Regarding the deposit, it was released on our side shortly after your rental ended. However, depending on your card issuer, it can sometimes take up to 10 working days (though usually sooner) to appear back in your account.
If you need any proof of the release or transaction details to share with your card issuer, our support team will be happy to help. We hope to welcome you back again soon!
Very patient and helpful team
Overall pleasant, efficient and polished experience with THE OUT. Presented with my overseas drivers' licence, the team (especially Salma and Roan) were very patient in helping me through the licence vetting process, which was much appreciated!
5 de julho de 2025
Resposta da THE OUT
Thanks for your kind words! We're so pleased to hear everything went smoothly and that Salma and Roan were able to support you through the process.
Hope to welcome you back again soon!
Should call the company "The Return" because I'll be back, A1 experience!
From start to finish, the process was seamless.
I knew what was going on, who was delivering, who was collecting. The support teams responded within minutes of my email when I had a query. The pick up was simple as was the drop off.
AND THATS BEFORE WE DISCUSS THE CAR! Which was, superb! Can't fault it at all, loved every single part of it.
8 de julho de 2025
Resposta da THE OUT
We love to hear this - thanks so much for the brilliant review! Delighted to hear everything went smoothly and that the car lived up to expectations.
We’ll be ready when you return!
Fantastic experience! Will use again!
Drop off service amazing. Pick up flexibility very much appreciated. Car was amazing. Communication with the OUT team spot on. Post hire communication fantastic! Will use again!
5 de julho de 2025
Resposta da THE OUT
Thanks so much for the great feedback! We're glad the flexibility and service made a difference, and that you loved the car.
Looking forward to next time!
Great car rental company
Great car rental company. Prices may be a little on the higher side, but you very much get what you pay for: premium Jaguar Land Rover cars, fast and convenient delivery/pickup and overall excellent service. Will use again.
1 de julho de 2025
Resposta da THE OUT
Thank you for the great feedback! We're so pleased you enjoyed the convenience and quality of the service.
Looking forward to your next trip with us!
If I could give 6/5 I would.
30 de junho de 2025
Opinião espontânea
Resposta da THE OUT
We love to hear that - thank you! We'll be ready with another 6-star experience whenever you are!
Resposta da THE OUT
Thanks so much! We appreciate you choosing THE OUT.
Very happy customer
The car was well-maintained and clean. The ride was smooth without any problem. The collection person came on time to collect the car at the airport drop-off after I unloaded my bags. Save a lot of time if I have to drive the car to the usual rental return car park.
16 de junho de 2025
Resposta da THE OUT
Thank you for your review! We're glad to hear the car met your expectations and that the airport collection helped save you time.
Hope to welcome you back again soon!
Great experience overall!
It was a seamless experience and both members of staff we met were extremely friendly and professional. The car was spotless and a high spec which made it a pleasure to drive. Would definitely recommend!
16 de junho de 2025
Resposta da THE OUT
Thank you for the lovely feedback! We're so glad you had a seamless experience and enjoyed the car. We’ll pass on your kind words to the team - looking forward to next time!
Resposta da THE OUT
Thank you! We're so pleased to hear it was a flawless experience.
Hope to see you again soon!
Always excellent service and support
Always excellent service and support, great car and made my birthday weekend treat very special
15 de junho de 2025
Resposta da THE OUT
Thanks so much! We're thrilled to have been part of your birthday weekend - glad the experience and car made it extra special.
Looking forward to your next trip with us!
Everything was done on time and with…
Everything was done on time and with high quality. The whole experience was worth the cost.
9 de junho de 2025
Resposta da THE OUT
Thank you! We're so glad to hear everything ran smoothly and lived up to expectations.
Looking forward to your next journey with us!
Resposta da THE OUT
Thank you! We're so pleased to hear you enjoyed the service and the car.
We hope to see you again for another great trip soon!
Excellent service
Excellent service! Everything was on poiunt and on time. Will use again 100%!
29 de maio de 2025
Resposta da THE OUT
Thanks so much for the kind words! We're thrilled everything went smoothly and on time for you.
Looking forward to welcoming you back again soon!
This was the first time I had used Out
This was the first time I had used Out. I would give them a five-star reading. I will highly recommend them to my friends and family. The entire experience is very easy. Excellent communication back and forth for some of the questions I had as well as having to adjust my pickup and drop off times.
4 de junho de 2025
Resposta da THE OUT
Thanks so much for your kind words and for choosing THE OUT for the first time! We’re so pleased to hear the experience was smooth and that our team could help with your questions and adjustments. We really appreciate the recommendation and look forward to welcoming you back again soon!
Great car and everything worked out…
Great car and everything worked out fine.
Would be great to get a detailed instruction in a eMail for the pickup and the return - also a phone number (no watsapp or other services - because it can happen that there is no internet connection available!) if there is a delay or a earlier return. Would be great if you share a what3words address with the exact location of the car to pickup and that the customer can share the what3words address for return - would make life easier...
Also a phone landline would be great in case of an issue with the car - on not all places is a good internet connection for watsapp or eMail!
Would be great to get a pickup and return report with all details about the condition of the car.
Was also not clear that a money depot of 5000 GBP will additionally charged on the card - would be great to have all that before pickup in a short eMail.
To clean the front window (there where a lot of insects at the car takeover on the screen) it would be great to have a bottle with special cleaner and a tool in the car - costs you less than 10 GBP but you will get satisfied customers and you increase also the security on the street...
26 de maio de 2025
Resposta da THE OUT
Thanks so much for your thoughtful and detailed feedback - we're really glad to hear everything worked out well with the car. We appreciate you taking the time to share your suggestions, and they’ve been noted.
We hope to welcome you back again soon!
Fantastic experience
Fantastic experience. Car was great and Qumar was great to deal with. On time on both delivery and collection and car was immaculate.
2 de junho de 2025
Resposta da THE OUT
Thanks for the great feedback! We're so pleased to hear you had a fantastic experience and that everything ran smoothly. We'll be sure to pass on your kind words to Qumar.
We look forward to helping with your next trip!
The delivery of the car was generally…
The delivery of the car was generally easy and fairly seamless. However, given the price bracket, I would have expected a much higher spec of car and a newer model.
In terms of collection, the driver arrived earlier than the end of the booking without any prior notice.
23 de maio de 2025
Resposta da THE OUT
Thanks so much for your feedback. We're really glad the delivery went smoothly, but we're sorry to hear the car didn’t quite meet your expectations in terms of spec and age. We've passed this on to the team to help improve things moving forward.
Apologies also for any confusion caused by our driver arriving early for the collection. Our drivers try to arrive early, but we would never expect you to return the car to us any earlier than your requested collection time. We are looking to improve how our drivers communicate this.
Our Customer Service Manager has reached out to you directly if you’d like to chat further. We appreciate you taking the time to share your thoughts.
Excellent service
Excellent service, very professional, easy to use, their delivery of cars is a game changer, strongly recommended !!
23 de maio de 2025
Resposta da THE OUT
Thanks so much for the great review! We're glad you found the service smooth and the delivery helpful - we really appreciate the recommendation!
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