First experience with The Out car service and everything was seamless. The Defender 110 was impeccable and perfect for exploring London, Somerset, and the Cotswolds! Delivery and pick up was a breeze... Ver mais
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Leia as opiniões dos outros
Started using The Out for my security business, it was smooth and seamless, evening small issues were dealt with and sorted instantly making the whole hire process stressless. Will certainly use again... Ver mais
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Hired a Range Rover from this company. My experience was great! The quality of the car superb and the ability to have it dropped off / collected was super convenient. Also, to be able to do everythi... Ver mais
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Amazing from start to end! Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice. Only fe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Car rental by Jaguar Land Rover. Delivered to your door. No surprises, all-inclusive prices. Book within minutes in the app, we’ll deliver to you and collect when you’re done. Choose from Land Rover Discovery Sport, Land Rover Defender, Range Rover Evoque, Range Rover Sport PHEV, Range Rover Autobiography PHEV, Jaguar F-TYPE and fully electric Jaguar I-PACE. All-inclusive pricing: unlimited mileage, additional drivers, fully comprehensive insurance, delivery and collection in London Zones 1-5. And all the extras are included too.
Informações de contacto
THE OUT, The Script, 44 Featherstone Street, Old Street, EC1Y 8RN, London, Reino Unido
- hello@theout.com
- theout.com
4,8
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
If you are caught by one of their ads…
DO NOT GO NEAR THIS. If you are caught by one of their ads beware that their "verification" process will take far more time than simply picking a car up at a station or using any of the other delivery services. I have used several similar in the US and nothing like this. You will send so many docs it will seem like online fraud but persist. Then they will conduct a review for a silly 900 gbp car charge. (This group had the temerity to suggest that I at the age of 65 had been driving for less than two years and therefore needed more verification? After uploading DL, passport, and doing video, answering multiple times their qs re clean record.) So, if you maybe want to put your assistant on this, go for it; but if you're doing things yourself with your family and want to pick up something casual for a few days, this isn't it. Bad service. Addendum - I told them forget it and they then proposed a 200 gbp cancellation fee! Horrible group.
14 de agosto de 2025
Opinião espontânea
Resposta da THE OUT
Hi Seth,
We’re very sorry to hear our service didn’t feel as efficient as you expected. Our verification process is designed to be straightforward, but occasionally, we need to complete a few extra checks if a driving licence doesn’t display the full driving history. We understand this can be frustrating.
While a cancellation fee normally applies for bookings cancelled within 48 hours, in your case, this was fully refunded as the verification wasn’t completed.
We truly appreciate you taking the time to share your feedback, and we’ll continue working to make the process smoother for everyone.
Kind regards,
THE OUT
Excellent
Asim was excellent with the drop off and pickup. Absolutely no issues at all. Will be using the out regularly from now on.
4 de agosto de 2025
Resposta da THE OUT
Thank you for your review! We’re delighted to hear Asim made your drop-off and pickup so smooth.
We look forward to seeing you regularly!
Resposta da THE OUT
Thank you! We're so pleased to hear it's always a fantastic experience.
Hope to see you again soon!
Resposta da THE OUT
Thanks for your review! We’re so pleased you find the service easy to use and enjoy the quality of our cars.
We hope to see you again soon!
Resposta da THE OUT
Thank you! We're so pleased you enjoyed the service and the vehicles and we hope to see you again soon!
My second time booking the defender 110…
My second time booking the defender 110 and it has been another great experience. Pick up and delivery was smooth and stress free, and deposit was refunded instantly after car was returned. Emails were promptly replied to and most importantly the cars were the newest models. Although price is on the higher side, you definitely get what you pay for. Will use again.
6 de agosto de 2025
Opinião espontânea
Resposta da THE OUT
Thanks so much for booking with us again! We're glad to hear everything went smoothly and that the Defender 110 delivered another great experience.
We appreciate your kind words, and look forward to the next time!
Very friendly staff and the rental is…
Very friendly staff and the rental is easy and smooth. The app is easy to use with a few steps than the transaction was completed.
29 de julho de 2025
Resposta da THE OUT
Thank you for the kind words! We're so pleased to hear the process felt smooth and the app made things easy.
Hope to see you again soon!
Amazing from start to end
Amazing from start to end!
Really impressed with the customer service, prompt email responses. Car was really new, less than 500 miles as mileage. Car delivery staff were really nice.
Only feedback: consider a lower deposit (5000 gbp) for full insurance cover. Also change name from “Level Shoes” to something else when sending text messages to customers. Including mineral water bottles in the car would be a nice touch.
28 de julho de 2025
Resposta da THE OUT
Thanks so much for the lovely review - we’re really glad to hear you enjoyed the service and the car. We appreciate your comments and hope to welcome you back again soon!
Just picked car up
Just picked car up. Perfect service by Prince Osei
1 de agosto de 2025
Opinião espontânea
Resposta da THE OUT
Thanks for the kind words! We’ll be sure to pass on your appreciation to Prince Osei - glad everything went perfectly.
Enjoy the drive!
Great experience with The Out
Great experience with The Out, from delivering to collection, can’t fault it will be definitely using again. Thanks once again The Out.
30 de julho de 2025
Opinião espontânea
Resposta da THE OUT
Thanks so much for the lovely review! We're really glad everything went smoothly from delivery to collection.
Looking forward to your next trip with us!
First class services…
From registering an account to delivery of a superior vehicle, pick up at our convenience… first class service way beyond the normal hire car service. Staff were friendly and helpful and I can thoroughly recommend this company.
24 de julho de 2025
Resposta da THE OUT
Thank you for the kind words! We're so pleased to hear the whole experience, from sign-up to return, stood out for all the right reasons. Great to know the team made a positive impression too.
Hope to welcome you back again soon!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Paper booked car for delivery post long flight from Dubai with wife, 6 year old and a 3 year old. Before taking off informed the company that the flight was going to land late, was informed I would have to pay £50 extra fee for late delivery…. Already expensive but fine.
Car NEVER turned up and there is no way to contact the company post 6pm. Nobody to call, chat on website doesn’t work. Now stranded at Heathrow. Totally terrible, don’t use them.
30 de julho de 2025
Opinião espontânea
Resposta da THE OUT
Hi Nicholas,
Thank you for taking the time to share your feedback. We’re sorry to hear that things didn’t go as smoothly as expected after your flight.
We’ve looked into your booking and can see there was a request for a later delivery time. As this would have been outside our usual operating hours, an additional fee would have applied. It seems there was a miscommunication around confirming that change, so the delivery remained scheduled for 6pm.
Our driver arrived on time and waited until 7pm, in line with our policy. As we didn’t receive any contact during that time, they had to leave the site. We understand you tried to get in touch shortly after, and we appreciate how frustrating it must have been not to reach anyone. We do try to be as clear as possible that our customer support team is available between 9am and 5pm, and we know that limited hours can be challenging when travel plans change late in the day.
A full refund has been processed, and no charges have been applied to your booking. We do appreciate your feedback and will continue working to improve how we support customers when schedules shift unexpectedly.
Kind regards,
THE OUT
Amazing service
Amazing service, kept up to date regularly, the car was immaculate, delivery driver was friendly and very informative.
22 de julho de 2025
Resposta da THE OUT
Thanks for your kind words! We're so pleased everything went smoothly and that you found the car and service up to standard.
Looking forward to your next trip with us!
Exceptional Experience and service Every step of hiring our Range River to…
Every step of hiring our Range River to picking it up at the airport to returning it back to the airport was stress free and easy . We will definitely be using the out again and I highly recommend hiring a car through the out . Overall it was an exceptional experience and service .
21 de julho de 2025
Resposta da THE OUT
Thanks for the lovely review! We're so glad to hear everything from pick-up to return was smooth and stress-free.
We look forward to welcoming you back again soon!
Great experience
Great experience. Wonderful car - which was brand new. Great service from Sebastian and Arif - thank you both.
28 de julho de 2025
Opinião espontânea
Resposta da THE OUT
Thanks for the kind words! We're so pleased you had a great experience and enjoyed the brand-new car. We'll be sure to pass your thanks on to Sebastian and Arif!
The Out is the best!
The whole experience of booking through an app, receiving support and getting the car dropped off and picked up is extremely convenient and reliable. The cars themselves are fantastic to drive and well prepared and its a competitive price.
19 de julho de 2025
Resposta da THE OUT
Thanks so much for your review! We're really glad you found the whole experience convenient and reliable - and that you enjoyed the car too.
Looking forward to your next trip with us!
Land Rover Defender 130 for 10 days from Heathrow
Excellent Car. Delivered and picked up on time. Good communication.
11 de julho de 2025
Resposta da THE OUT
Thanks for the great feedback! We're so pleased you enjoyed the Defender 130 and that everything went smoothly from Heathrow.
Hope to see you again soon!
Resposta da THE OUT
Thanks for the kind words! We're glad you enjoyed the vehicle and that everything ran on schedule - hope to welcome you back again soon!
Everything was executed as planned. Plus the customer service is highly responsive.
Everything was executed as planned and the customer service was exceptionally responsive.
11 de julho de 2025
Resposta da THE OUT
Thanks for the great feedback! We’re really pleased everything went smoothly and that the team could assist quickly - hope to see you again soon!
Can't fault the expeirence
Bit pricy, but can't fault the experience. Delivery and collection were both great and made my life much easier. Came with the specific car seats we needed. New model car that arrived very clean. Would use again.
18 de julho de 2025
Resposta da THE OUT
Thanks for the honest feedback! We're glad the delivery, collection, and car setup made things easier for you, and it's great to hear the seats and clean, new model met expectations.
We look forward to next time!
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