All the staff at this branch are lovely. This is our second visit and purchase. Both time we were served by Lucinda. What a credit she is to your store! Always so lovely, full of knowledge on the... Ver mais
A empresa respondeu
Localização
Alterar localização7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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Leia as opiniões dos outros
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... Ver mais
A empresa respondeu
Connie from the solihull branch was so helpful In showing us the perfumes that had just come in. She gave us space to look around her customer service skills are impeccable, very patient and kind, k... Ver mais
A empresa respondeu
I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- também em
- Fornecedor de cosméticos e perfumes
- Fornecedor de fragrâncias e aromas
- Fornecedor de produtos de beleza
- Loja de cosméticos
- Loja de produtos para cabelo
Escrito pela empresa
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informações de contacto
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, Reino Unido
4,9
Excelente
152 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer care
Amazing customer care, thank you Lucinda for help in me find and beautifully wrap my daughters present for her wedding xx
14 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
I really love the staff in the solihul…
I really love the staff in the solihul branch such a lovely staff very respectful
8 de maio de 2025
Resposta da The Perfume Shop - Solihull 293
Mid ken,
We appreciate your kind review! We're so pleased to hear you had a positive experience with our staff. Thanks for your feedback; we're glad you enjoyed your visit.
The Perfume Shop
Birthday gift
I needed to purchase a birthday gift and Carla was really helpful, went through all of the options to help me make a decision and told me about the great offers instore. She also told me about a fab wrapping service that they have available - I would 100% recommend!
12 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
Ella and Connie were amazing today
Ella and Connie were amazing today. Oth helped me find my perfect fragrance.
11 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Fantastic service staff are a breath of…
Fantastic service staff are a breath of fresh air!! Lovely so friendly Ryan and connie were amazing thank you so much!! Xx
10 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Thank you for your positive review!
The Perfume Shop.
Sensible approach to browsing fragrances
Enjoyed popping in to have a look at various bottles I’d had my eye on. I appreciated that I wasn’t jumped on the second I walked through the door and allowed time to browse before 5 or so mins later offered any help. Even explaining that an offer wasn’t valid on an item I was interested in was good to know prior to the till.
I don’t use TPS for the loyalty scheme especially due to the poor ‘items’ but the stores and online for their deals and availability are always a go to place, touchwood store is no exception great staff, great location and accessibility
30 de abril de 2025
Resposta da The Perfume Shop - Solihull 293
Hi
We're glad you enjoyed your experience and appreciated the browsing time. We're also happy to hear that the information about the offer was helpful. We appreciate your feedback regarding the loyalty scheme and are happy that our stores and online availability meet your needs. We appreciate your kind words about our staff, location, and accessibility. Thank you for your review!
The Perfume Shop
Connie helped me with my fragrances…
Connie helped me with my fragrances verry satisfied thank you
8 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Tiabah was amazing
Tiabah was amazing! she helped me pick out from multiple fragrances, set me up a loyalty card, let me know of the over £30 spend a £10 travel perfume and gift wrapped my gift.. she made it so easy for me and made me feel comfortable… will definitely be returning!! thank youuu
6 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
I was served by Lucinda today and I…
I was served by Lucinda today and I couldn’t have asked for a better service. She was so patient with me and helped me choose the right perfume for a gift for a friend and even ended up getting one for myself too lol ! Thanks Lucinda😆
3 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Fabulous offers and great service from…
Fabulous offers and great service from Lucinda
2 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
I received such an awesome service from…
I received such an awesome service from Ryan that made me post a review! Excellent in job and know how to provide top notch customer service. Best location to buy perfumes!
28 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Fantastic service …
Well what can I say Ryan and his team always go above and beyond the team have great fragrance knowledge and are always happy to help me choose the perfect fragrance definitely recommended all the time
28 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Ella was fantastic
Ella was fantastic! Thank you for all your help and recommendations:)
27 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Lucinda - thank you!
We were served by Lucinda and she was amazing! So helpful and explained everything to perfection. Nothing too much trouble for her. Thank you.
27 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Lucinda was amazing at the Solihull Store
Lucinda was amazing at the Solihull store, really helpful as always! Thank you!
27 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Carla was amazing today in the Solihull…
Carla was amazing today in the Solihull Touchwood store! Very professional and polite. Carla met all of our needs (husband, wife & teenagers). Will be coming back soon. Thank you Carla
26 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
carla was the nicest fragrance store…
carla was the nicest fragrance store employee ever, she is so nice and helpful
26 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Amazing service
I was served by Tiabah and her service was absolutely exceptional
23 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Excellent service
A lovely greeting from the staff at Solihull so that was a great start. The item I wanted wasn’t in stock so it was ordered for me. I spun the wheel to get an extra 10% off and I had next day delivery. So altogether an excellent experience.
16 de abril de 2025
Resposta da The Perfume Shop - Solihull 293
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Ella is so friendly and welcoming
Ella was great, she helped me find some great fragrances as a gift
Perfect customer service
17 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
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