I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... Ver mais
A empresa respondeu
Localização
Alterar localização7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... Ver mais
A empresa respondeu
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... Ver mais
A empresa respondeu
I had a wonderful experience at the perfume shop thanks to Lucinda. She was incredibly kind, patient, and attentive while helping me choose the perfect fragrance as a gift. I wasn’t sure where to star... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informações de contacto
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, Reino Unido
4,9
Excelente
145 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sabrina was excellent
Sabrina was excellent and helped me to select the right perfume and gift for my friend. Thanks a lot.
28 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We are so happy to hear that Sabrina was able to help you find the perfect perfume and gift for your friend. We appreciate your kind words and are thrilled that you had a positive experience with us.
Many thanks,
Jasmyn
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Ryan was very helpful and friendly
Ryan was very helpful and friendly. Helped us pick out perfect gifts 😊
28 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're so happy to hear about your positive experience! It's wonderful to know that Ryan was able to assist you in finding the perfect gifts. We appreciate your kind words and will share your feedback with him.
Best wishes,
Jasmyn
I had a fantastic experience with…
I had a fantastic experience with Connie at the Touchwood Store. Would Highly Recommend xxx ;))
28 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're so happy to hear you had a great experience with Connie at the Touchwood Store! We appreciate your kind words and will share your feedback with her.
Best wishes,
Jasmyn
Ryan the manager was very helpful with…
Ryan the manager was very helpful with our eid gifts helped get us the right prices for our budget. Amazing manager very helpful and bubbly. Will be visiting this store again 😃
28 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Eid Mubarak!
Thank you for your kind words! We are so happy to hear that you had a positive experience with our store. We strive to provide excellent customer service, and we are thrilled that Ryan was able to help you find the perfect Eid gifts within your budget. We appreciate your feedback and hope to see you again soon.
Best wishes,
Jasmyn
Sabrina was very helpful in picking a…
Sabrina was very helpful in picking a perfume for my parter
Solihull branch
27 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're so glad to hear that Sabrina was able to help you find the perfect perfume for your partner. We strive to provide our customers with excellent service and we're happy to know that Sabrina met your expectations.
Kind regards,
Jasmyn
Thankyou to Ryan & Tiabah for great…
Thankyou to Ryan & Tiabah for great service today at the Solihull Branch 100% customer service. 😀
26 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're so glad to hear you had a positive experience with Ryan and Tiabah. We appreciate your kind words and are happy to know they provided excellent customer service.
Kind regards,
Jasmyn
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lucinda is veryy helpfull and nice…
Lucinda is veryy helpfull and nice person
26 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lucinda was fab
Lucinda was fab, very helpful full of energy and kind
26 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience with Lucinda whilst shopping with us!
Many thanks,
Jasmyn
My experience was amazing
My experience was amazing
The girl who served me Ella Buxton gave amazing customer service and advice. WOW!
26 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear about your amazing experience! It's wonderful to know that you received such exceptional service from Ella. We're so glad you were impressed with her advice and dedication to providing a great customer experience.
Kind regards,
Jasmyn
Solihull Touchwood branch
Solihull Touchwood branch.
We had a lovely experience with Tiabah who went above and beyond for us, only came in for 1 perfume and ended up with 5 perfumes and lots of gifts! So thank you so much definitely recommend. Lovely gift wrapping too for us.
25 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
We're thrilled to hear you had such a wonderful experience at our Solihull Touchwood branch. It's fantastic to know that Tiabah provided exceptional service and went above and beyond to make your visit special. We appreciate your kind words about the gift wrapping and the gifts you received. We strive to create a positive and memorable experience for all our customers.
Best wishes,
Jasmyn
I was greeted very well Carla and…
I was greeted very well Carla and helped picking a perfume…
I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50 something pounds and a men’s parfum on full price of £80…
So would have been £130-£140..but then expected 20% off….
I was charged £121 and a few pence obviously because you charged at the full price when scanning and didn’t get anything reduced before taking the 20% off…
I won’t be rushing back if these are the tactics to lure customers in and buying old stock….
19 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
We appreciate you taking the time to share your experience. We understand your disappointment with the pricing and the way the discount was applied. We strive to provide accurate and transparent pricing information to all our customers. We will review your feedback with our team to ensure that our pricing practices are clear and consistent. We value your feedback and will use it to improve our customer experience.
Kind regards,
Sharain
The staff was friendly ella
19 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great customer service from Lucinda and…
Great customer service from Lucinda and Carla today in Solihull
19 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Connie and Ryan
Connie and Ryan
Absolutely brilliant service today.
Lovely people, made the experience more memorable and special.
Honest answers when drawn between the two!!!
Amazing as always !
7 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Lucinda was extremely helpful and…
Lucinda was extremely helpful and friendly. Great service!
6 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Great experience
Tiabah is an asset to your team she was such a great help. Helped me pick out the perfect perfume for my partner and even had free gift wrap which was all excellent couldn’t be more happier.
13 de fevereiro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Great service !
13 de fevereiro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Solihull 293
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
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