I had a wonderful experience at the Perfume shop thanks to Lina. She was incredibly friendly, patient, and knowledgeable about all the fragrances. Lina took the time to understand what I was looking f... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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Leia as opiniões dos outros
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... Ver mais
A empresa respondeu
Had an amazing shopping experience whilst shopping here. A special mention to Safa who really provides genuine customer service and knows how to look after her customers! She spent time going over the... Ver mais
A empresa respondeu
Went in today to stock on my favourite YSL. Precious ( at Watford Harlequin) was energetic to ask open questions and make me feel special and welcomed and get the best offers. Other members were helpf... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit 51A The Harlequin, WD17 2TQ, WATFORD, Reino Unido
4,7
Excelente
60 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Price and service
9 de maio de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Outstanding Customer Service from Lina
I had a wonderful experience at the Perfume shop thanks to Lina. She was incredibly friendly, patient, and knowledgeable about all the fragrances. Lina took the time to understand what I was looking for and gave excellent recommendations without being pushy. Her customer service made the whole shopping experience enjoyable and personal. I’m very happy with my purchase and will definitely come back again. Thank you, Lina!
13 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service all the staff…
Great customer service from all the staff very helpful..Great knowledge .Amazing team !! Specially Denisa who served me ..Really nice and polite
Thank you for help team
7 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Denisa was so helpful and…
Denisa was so helpful and understanding, she has a very positive attitude and body language. She made me smile a lot
14 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a lovely experience at The…
I had a lovely experience at The Perfume Shop thanks to Lina and Denisa. They were both incredibly helpful, friendly, and patient while assisting me in finding the perfect fragrance. Their knowledge and genuine kindness made the whole visit enjoyable. I really appreciated their excellent customer service and will definitely be coming back!
2 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lina has been so lovely and helpful in…
Lina has been so lovely and helpful in helping me pick my perfect perfume gift for my birthday! 10/10 customer service! Very happy, will come again!
2 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I tried to find new parfumes
Today I tried to find new parfumes , the staff amazing Lina and Precious very kind and helpful . I Find the parfumes I love it
1 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Denisa and Lina have been fantastic
Denisa and Lina have been fantastic! Super customer service!
31 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice welcoming smile from Denisa and…
Nice welcoming smile from Denisa and Precious ...one that makes you feel like they've been waiting just to help you.
13 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Precious’s customer service was…
Precious’s customer service was amazing, she really catered to what I was after and made the whole experience so pleasant! Really really impressed!
23 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
amazing experience
we were serviced by Denisa. she was lovely she helped me with all i needed help with and there was amazing service. i will be back
14 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Elena was brilliant
13 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing experience with elena and…
Amazing experience with elena and denisa, extremely friendly, lovely service! They were so helpful! Loved visiting the perfume shop in Watford
13 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Got served today by Denisa in the Watford shopping centre. Amazing customer service, very polite and helpful and the whole interaction ran quickly and smoothly! Lovely, would recommend!
12 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service and a lovely experience
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was beautifully wrapped. Her attention to detail and genuine care really stood out, and she also ensured we got the best value without any pressure. Excellent service from start to finish — we’ll definitely be back and would highly recommend asking for Denisa.
7 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service…
Went in today to stock on my favourite YSL. Precious ( at Watford Harlequin) was energetic to ask open questions and make me feel special and welcomed and get the best offers. Other members were helpful but Precious went above and made customer connection. Another team member had to process the transaction as there was login issue. And Precious kept smiling and calm, what a treasure!
12 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hello,
We're happy to hear that you enjoyed your visit and found our team helpful. We appreciate your positive comments regarding the service you received; it's wonderful to know that one of our team members made you feel so welcomed. Thank you for your feedback!
Many thanks,
Jasmyn
The Perfume Shop
Good perfume in one instance
Good perfume in one instance, other was wrong one but as I had opened the box to check this was not allowed a refund - was offered an exchange but did not like other offered in line.
28 de novembro de 2025
Resposta da The Perfume Shop - Watford 45
Hi,
We regret you received an incorrect item and were unsatisfied with the exchange options. We appreciate your feedback and will use it to improve our processes.
The Perfume Shop
Denisa WATFORD INTU STORE s manager…
Denisa WATFORD INTU STORE s manager was amazing, i was short of time, she was efficient, very helpful and found all what needed ! Excellent service, highly recommend her !
27 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service
Amazing customer service! Denisa, the shop manager, was very helpful, polite and friendly! Thank you very much! I will definitely come back for more🥰
27 de novembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Watford 45
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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