The Perfume Shop - Watford 45 Opiniões 

90
TrustScore: 4.5 em 5

4,7

Unit 51A The Harlequin, WD17 2TQ WATFORD, GB


Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Today I visited your store in Watford and I received a lot of help and a superb customer service from Lina. As soon as I entered your store Lina gave to me a warm welcome. I was looking for a Chanel p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Today I visited your branch in Watford and Lina assisted me. She helped me to choose the perfect fragrance to give to a friend as a gift. She is helpful, professional, patient and sweet. Her cust... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Yesterday afternoon Lina served me and I have to say she is AMAZING! Her customer service is absolutely IMPECCABLE! She is very friendly and very kind! She is also incredibly patient as she showe... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Perfumaria
  2. Fornecedor de produtos de beleza
  3. Fornecedor de cosméticos e perfumes
  4. Loja de cosméticos
  5. Fornecedor de fragrâncias e aromas
  6. Loja de produtos para cabelo

Escrito pela empresa

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Informações de contacto

  • Unit 51A The Harlequin, WD17 2TQ, WATFORD, Reino Unido

4,7

Excelente

TrustScore: 4.5 em 5

90 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(90)

34 163 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Precious’s customer service was…

Precious’s customer service was amazing, she really catered to what I was after and made the whole experience so pleasant! Really really impressed!

23 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

amazing experience

we were serviced by Denisa. she was lovely she helped me with all i needed help with and there was amazing service. i will be back

14 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Elena was brilliant

13 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Amazing experience with elena and…

Amazing experience with elena and denisa, extremely friendly, lovely service! They were so helpful! Loved visiting the perfume shop in Watford

13 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Amazing customer service

Got served today by Denisa in the Watford shopping centre. Amazing customer service, very polite and helpful and the whole interaction ran quickly and smoothly! Lovely, would recommend!

12 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Exceptional service and a lovely experience

Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was beautifully wrapped. Her attention to detail and genuine care really stood out, and she also ensured we got the best value without any pressure. Excellent service from start to finish — we’ll definitely be back and would highly recommend asking for Denisa.

7 de fevereiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Classificada 5 em 5 estrelas

Great customer service…

Went in today to stock on my favourite YSL. Precious ( at Watford Harlequin) was energetic to ask open questions and make me feel special and welcomed and get the best offers. Other members were helpful but Precious went above and made customer connection. Another team member had to process the transaction as there was login issue. And Precious kept smiling and calm, what a treasure!

12 de janeiro de 2026
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hello,

We're happy to hear that you enjoyed your visit and found our team helpful. We appreciate your positive comments regarding the service you received; it's wonderful to know that one of our team members made you feel so welcomed. Thank you for your feedback!

Many thanks,
Jasmyn
The Perfume Shop

Classificada 3 em 5 estrelas

Good perfume in one instance

Good perfume in one instance, other was wrong one but as I had opened the box to check this was not allowed a refund - was offered an exchange but did not like other offered in line.

28 de novembro de 2025
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

We regret you received an incorrect item and were unsatisfied with the exchange options. We appreciate your feedback and will use it to improve our processes.

The Perfume Shop

Classificada 5 em 5 estrelas

Denisa WATFORD INTU STORE s manager…

Denisa WATFORD INTU STORE s manager was amazing, i was short of time, she was efficient, very helpful and found all what needed ! Excellent service, highly recommend her !

27 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service! Denisa, the shop manager, was very helpful, polite and friendly! Thank you very much! I will definitely come back for more🥰

27 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Good service

Good service from the customer justservice desk pre

5 de novembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Classificada 5 em 5 estrelas

Amazing shopping experience…

Had an amazing shopping experience whilst shopping here. A special mention to Safa who really provides genuine customer service and knows how to look after her customers! She spent time going over the product no pushy sale. Also mentioned the current discount offer on purchases! A special aftershave was purchased as a gift for a coming silver wedding anniversary. Knowing this, Safa gave me a really lovely complimentary overnight designer bag. Would I shop again? Yes I would! Thank you Safa!

19 de setembro de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Classificada 5 em 5 estrelas

Claudia made our shopping experience…

Claudia made our shopping experience very easy. She has an amazing/excellent customer service skills.
She is very helpful, patient and kind.
Thank you for making our experience so easy and brilliant.

1 de agosto de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Classificada 5 em 5 estrelas

Idris at Watford was amazing

Idris at Watford was amazing, so helpful and gave excellent advice on selecting the right perfume. Wonderful!

26 de julho de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Classificada 5 em 5 estrelas

Idrees helped me out a lot

Idrees helped me out a lot, the service was very quick and he is an overall amazing guy!

22 de julho de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Classificada 5 em 5 estrelas

Great service by Claudia

Great service by Claudia. Very nice and friendly. Thank you very much for your support. X

18 de julho de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Classificada 5 em 5 estrelas

Friendly staff

Idress is very friendly, professional and overall a lovely person. Helped me a lot with the fragrance I needed. Thank you Idress!

1 de julho de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

Thanks for your positive review. We appreciate you!

The Perfume Shop

Classificada 5 em 5 estrelas

I was just browsing on this occasion…

I was just browsing on this occasion '.I always buy from perfume shop as the deals are so good .
Today 22/06/25 team leader Ellie from the Watford branch was absolutely amazing great product knowledge & customer service fantastic i bought 2 bottles of perfume earn though I was just looking and had no intention of buying today . I an very happy with my purchase. Ellie is an asset to the company . Thank you Ellie I am sure to come again. She eventook the time to help me download the Perfume App on my phone . She has such great selling skills and customer care i do think she needs to be rewarded as its not often you get good employee like Ellie.

22 de junho de 2025
Opinião espontânea
logótipo da The Perfume Shop - Watford 45

Resposta da The Perfume Shop - Watford 45

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais