We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoc/o Superdrug, 17 Market Street, YO1 8SL YORK, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... Ver mais
A empresa respondeu
Ciaron provided outstanding customer service. He was friendly, approachable, and went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to receive such attentive and... Ver mais
A empresa respondeu
Very good service. The young man on the till had an extensive knowledge of perfumes which helped me pick out the perfect gift for my girlfriend. He was able to recommend new fragrances based off my gi... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- também em
- Fornecedor de cosméticos e perfumes
- Fornecedor de fragrâncias e aromas
- Fornecedor de produtos de beleza
- Loja de cosméticos
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
c/o Superdrug, 17 Market Street, YO1 8SL, YORK, Reino Unido
4,7
Excelente
216 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always helpful and informative when in…
Always helpful and informative when in store
7 de outubro de 2026
Resposta da The Perfume Shop - York SD 526
Hello Vivienne,
Thank you for your 4⭐review! We truly value your feedback and are pleased to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hi Isabella,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hello John,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hello Flory,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hi Scarlett,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Ciaron was so helpful and patient
Ciaron was so helpful and patient! Thank you!!!!
7 de setembro de 2026
Opinião espontânea
Resposta da The Perfume Shop - York SD 526
Hi Lucy,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hi Janice,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Bardzo szybka i profesjonalnie…
Bardzo szybka i profesjonalnie zamówiłam perfumy
7 de setembro de 2026
Resposta da The Perfume Shop - York SD 526
Hello Joanna,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hi Paige,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
elly made my day!!
elly made my day!!! i was trying to choose a perfume, and after try some i finally decided to take the one i was in mind plus my second choice, as prices were so attractive.
5 de setembro de 2026
Opinião espontânea
Resposta da The Perfume Shop - York SD 526
Hello Juliana,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
This is my first time I shopped in the…
This is my first time I shopped in the Perfume Shop.
It was very easy and comfortable. The products are exactly as advertised. Shipping was quick. I would definitely recommend to use it. I will certainly use it again.
1 de setembro de 2026
Resposta da The Perfume Shop - York SD 526
Hi Dusan,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hello Michael,
Thank you for your review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Everyone there was very helpful and nice!
Everyone there was very helpful and quick to help, they helped me figure out which one I should try and I'm very pleased with the one I bought, Elly specifically was very patient and nice and knew a lot about each product. Definitely recommend going there!
21 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Neve was so lovely
Neve was so lovely! She made the experience so great. Will definitely be coming back!
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
This perfume smell
This perfume smell. Is too good i like it also the miss dior teaster is wahh too nice smell
2 de agosto de 2026
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My favourite perfume
Glad that you do my favourite perfume that isn’t easy to find Paloma Picasso and a discount too. Prompt service, good packaging and easy delivery.
Very happy.
6 de agosto de 2026
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I made on order and I changed the…
I made on order and I changed the address and it didn't come to my new address it's went to the old address
5 de agosto de 2026
Resposta da The Perfume Shop - York SD 526
Hello Ricardo,
I am really sorry to hear about your experience and completely understand how frustrating it must have been to find that your order was still sent to your previous address after you had tried to update it.
To explain, our ordering process is automated, so once an order has been placed, it is automatically sent for processing using the delivery address that was confirmed at the point the order was submitted. Once the order has entered this stage, we are unable to manually amend or change the address, even if a request is made shortly afterwards. This is also in place as a security measure to help protect customer orders from unauthorised changes.
This is why, on this occasion, the parcel was sent to the previous address rather than the new address you had requested.
I completely appreciate how frustrating this must have been and sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were served by a lovely friendly…
We were served by a lovely friendly lady called Jess. She was very helpful and knowledgeable, she gave great advice when needed and help us pick the perfect scent. Thank you Jess
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - York SD 526
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A Experiência Trustpilot
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