I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver mais
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver mais
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver mais
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great buying experience thank you

Resposta da The Sole Supplier
Company is a piece of scamming TRASH.
DO NOT BUY FROM THIS COMPANY
I ordered and paid £255 for a size 10 of the new Jordan 4 Wet Cements. Not only did they take forever to come. They have creases and marks all over them. Creases to the point you know one of the scummy workers tried them on. I emailed them asking for a returns form so i can exchange for a pair up to shelf quality standards. But they told me no “we dont not offer refunds or exchanges as this is a nike production error and where there is mass production some pair will come out imperfect and we do not hold accountability” absolutely shocking and poor customer service. I know never to buy from your shocking company again.
This trash company have now flagged and reported my review as “harmful or illegal content” which means and proves they know they done wrong.
This flag was refused by trust pilot as the review is within their guidelines. So Solesupplier have now flagged my review as “Defamatory Content”. What a joke of a company trying to cover their tracks of absolutely poor quality control and customer service.

Resposta da The Sole Supplier
I received what i’ve ordered without any problem.
Had never ordered from here before so was skeptical at first but ordered brand new nike air max 95 baltic blue’s & they arrived within a few days perfect condition & cheapest price i could find anywhere else, will definitely order again from here
Poorly packaged, resulting in damaged box, considering this is a collection peice, now my collection is ruined
Emily was amazing from start to finish 😃 emailed me every step of the way, very quick replies and made sure I had the best experience. Will definitely be ordering again x
Very disappointed with this company. We paid £316 for Adidas Preditor Elite football boots. The the sole has split and both have cracked after 3 months. My son has also suffered with several nasty blisters from these boots. Contacted Sole supplier who have told us nothing can be done!! Not what you expect when you pay this much for a pair of football boots!!
Poor customer service.
Will not be purchasing from them again!!

Resposta da The Sole Supplier
Everything went smoothly highly recommend
Can't fault this company in anyway very well packaged, arrived right on time! Would definitely buy again!.

Resposta da The Sole Supplier
Really good customer service. My tracking took 4 days chatted to Caitlan and I received update the next day with great communication throughout. Would buy from this company again.

Resposta da The Sole Supplier
Quick and Reliable
My trainers came within 2 days and the service was incredible.

Resposta da The Sole Supplier
Quick hassle free delivery! Ordered from a restock, super pleased with trainers and price!

Resposta da The Sole Supplier
My first time using the app, it was a flawless transaction. Got my pair within a few days, will definitely use it again.

Resposta da The Sole Supplier
No faults what so ever!
Fast dispatch and delivery. When I’ve had a concern, I’ve got an email reply within a couple of hours. Ordered a couple of times now and can definitely say I’d order again! Thank you.

Resposta da The Sole Supplier
Easy purchase, arrived in days, the shoes are sweet 👌

Resposta da The Sole Supplier
Brilliant experience with this company. They also kept me up to date with shipping and tracking details. I would definitely recommend this company and i personally would order with them again.

Resposta da The Sole Supplier
Brilliant order and transaction then realised that the trainers were a touch too big . The Sole Supplier helped me to source and purchase an alternative, assisted me to arrange the return and very quickly refunded the original cost. Top service right there ! Will 100% recommend and reuse this service . Thank you to the most helpful and lovely Emily . Bravo !

Resposta da The Sole Supplier
Great pair of shoes- just as expected plus quick delivery. Customer service was extremely helpful and thorough! Would definitely buy through them again.

Resposta da The Sole Supplier
Excellent service - great customer service (Emily) prompt replies and helpful - will definitely shop here again! 😊

Resposta da The Sole Supplier
Expedient, good customer service. Only gripe, the Nike box arrived tattered - expected more for the amount I spent on the shoes!

Resposta da The Sole Supplier
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