I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Ver mais
A empresa respondeu
wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Ver mais
Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Ver mais
My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Ver mais
The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.
70 CKR House, East Hill, DA1 1RZ, Dartford, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had an issue giving them the wrong address to start with. I emailed them and it was rectified straightaway. I had several emails from them to keep me in the loop where my trainers were and an email to make sure I had received them without any issues. Very happy overall and easy transaction!

Resposta da The Sole Supplier
The shoes I wanted were really difficult to get. Managed to get them here, delivered within 2 days in perfect condition

Resposta da The Sole Supplier
I could not find the trainers I wanted anywhere at all as they had all sold out. I stumbled across The Soul Suppler online and they had some in stock. Yes, the trainers were slightly more expensive, but not by that much. At first I was very dubious if this was a legit company, but after reading the reviews on trustpilot, I decided to go for it. I received verification that the trainers were indeed authentic. I found the communication was great, I got sent several updates and the trainers were delivered very quickly. I would highly recommend this company.

Resposta da The Sole Supplier
I ordered some shoes from Sole Supplier recently and I couldn’t fault the product or customer service. I had issues tracking my shoes and Caitlin was really helpful, giving me regular updates and checking that there were no further issues when my package did arrive. I would definitely recommend them and will 100% be ordering from there again!

Resposta da The Sole Supplier
Very pleased with my purchase .I will definitely shop with you all again 🙏🏿

Resposta da The Sole Supplier

Resposta da The Sole Supplier
I had issues with UPS delivery and my purchase was delayed, I got in touch with the TSS mailbox and Emily picked this up. She was very proactive in helping me with the issue and responded promptly to emails. In addition to resolving this I was offered 10% off my purchase due to my issue, all in all a very good and fair customer experience.

Resposta da The Sole Supplier
Unreal service from start to finish, had shoes within a couple day, even after a mix up with my order(my fault😂) Customer service on point responded to email straight away and overall great experience

Resposta da The Sole Supplier
I unfortunately missed the drop on a set of Jordan 4's over the May bank holiday so ordered a pair on The Sole Supplier. Understanding that the bank holiday would interrupt normal business, I waited for a few days into the week but still hadn't heard anything, so I got in contact with customer support and Catlin messaged me back, she was amazing and provided me with updates and helped expedite the seller. The trainers arrived a day before i was told so all in all a very good service and experience for me.

Resposta da The Sole Supplier
Great customer service from Caitlin. Was helpful and provided all the support I needed to get my order delivered. Am definitely going to order again.

Resposta da The Sole Supplier
I’ve ordered before and I will continue to order again! Great customer service from Caitlin, got back to me so quickly and delivered genuinely helpful feedback. Can’t wait to get more shoes

Resposta da The Sole Supplier
Quick delivery from purchase to time received, perfect condition and no problems.

Resposta da The Sole Supplier
Customer service great, they were super helpful as I had to send the trainers back as wasn't happy with the quality

Resposta da The Sole Supplier
I had an exceptional experience with The Sole Supplier from start to finish. Firstly, their delivery service was prompt and reliable, ensuring my sneakers arrived in perfect condition and right on time. The authenticity of the sneakers was unquestionable, giving me peace of mind that I was purchasing genuine products. Moreover, their customer service team went above and beyond to assist me throughout the process. I initially couldn’t find the parcel and they were incredibly helpful and responsive, addressing any queries or concerns I had promptly and efficiently. Overall, I highly recommend The Sole Supplier to anyone looking for quality sneakers and outstanding service.

Resposta da The Sole Supplier
Had a small issue with the courier. Emily was extremely helpful. The service from the sole supplier is excellent. Definitely recommend.

Resposta da The Sole Supplier
ordered brown trainers, confirmed with receipt and photo of trainers but different colour arrived. Emailed customer service with no reply. Useless

Resposta da The Sole Supplier
Great experience as a seller - really easy process to sell and verify on the app, takes less commission than competitors, have sold more recently than I have on a competitors website, payment for transaction is quick. Notified of sale via text as well as email and quicker payment schedule than that of competitors. Very impressed.

Resposta da The Sole Supplier
Lovely shoes - slight delay and confusion with courier but customer service were very helpful and looked into it straight away. Very impressed with whole service, thank you

Resposta da The Sole Supplier
Faultless service really… good price for a very difficult to find product, solid Comms and delivered quickly!

Resposta da The Sole Supplier
Fast delivery and reliable source when it comes to buying your favorite sneakers,product seems to be legit as well.
Recommend 100%

Resposta da The Sole Supplier
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