The sound cafe are amazing! I needed a replacement AirPod. It’s a perfect product. I was worried it might not pair or it could arrive old. Nothing like that at all. Paired in seconds and it super good... Ver mais
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Leia as opiniões dos outros
Impressive fast and efficient service. The team contacted me promptly when there was an issue with my order getting it resolved without issue.
Ordering and dispatch was great, Only issue was that the website was down for maintenance for a few weeks so not able to order initially.
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Informações de contacto
PO Box 955, SK4 9FX, Stockport, Reino Unido
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
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AirPod would not pair and ‘squealed’ in…
AirPod would not pair and ‘squealed’ in ear

Resposta da The Sound Cafe
Great service
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrived quickly and was easy to pair with my existing one. 5*
Delivered on time great
Great website and fast delivery
Great website and fast delivery - really impressed
Replacing lost charging case for AirPod pro 2
Selection, order and delivery was faultless. However, whilst charging existing airpod pro 2 in new case isn’t a problem, finding the new case in ‘find my’ is just not happening.
Great experience with this website
Great experience with this website, lost one of my AirPods and was quoted £70 for a replacement through Apple, managed to get it for roughly £50 with 24 hour shipping on here. Looks and performs like brand new and really easy to pair, thanks!
I tend to judge a company by how it…
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error I e-mailed the team at The Sound Cafe and the matter was resolved immediately. Including a return label for the incorrect items and a first class dispatch of the Gen 4 case I ordered. The customer service and reactions were brilliant and I could not recommend enough.
amazing product
Straight forward site
Straight forward site, found item I wanted, fast delivery, wasn't suitable for me, easy to return and money returned soon after returning
What a great customer service…
What a great customer service experience I had, particularly so when the product I originally received did not quite work. Yet, on contacting sound cafe they responded within a couple of hours where they helped and supported me to get my AirPod working. We Exchanged about three messages, all answered promptly and by the same customer service agent, they sent me a replacement and all worked. It is hard to get excellent when things go wrong. But they were with me helping and supporting until all was right. That is excellence. I would use sound cafe again and recommend them
My order was easy to do
My order was easy to do, arrived on time and instructions to set up were straight forward.
Replacement Ear bud
Arrived when promised and with a link to instructions for set up. Very pleased with my purchase
Great company and excellent customer service!
I found this company by chance via Google and what a find it’s been! My son lost one of his earbuds and the whole process of getting a replacement was so easy and quick. I needed to check something with Customer Service and Freddie responded so quickly and in such a professional and friendly manner. I’d wholeheartedly recommend The Sound Cafe.
Airpod replacements at a reasonable price
I found this company online. I was missing one airpod left behind in a hotel room. They were able to replace my old airpod with the same original right airpod, brand new at a reasonable price.
Very pleased with the service
Excellent service
I’m so grateful to you for being able to replace my damaged AirPod. At first I couldn’t figure out how to set it up but eventually I managed. Now I have a brand new set thanks to you. Service was great. I recommend highly.
Good service and fast delivery
Good service and fast delivery. I needed one AirPod as I lost one of them in a fishing lake and these guys had exactly that. Can’t fault them at all.
Still haven’t recieved my product and…
Still haven’t recieved my product and it was meant to arrive on the 11th….

Resposta da The Sound Cafe
Delighted
Delighted to be able to replace my lost earbud - what a great service! The connection guide is very helpful. I set it up quickly and easily.
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