The sound cafe are amazing! I needed a replacement AirPod. It’s a perfect product. I was worried it might not pair or it could arrive old. Nothing like that at all. Paired in seconds and it super good... Ver mais
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Impressive fast and efficient service. The team contacted me promptly when there was an issue with my order getting it resolved without issue.
Ordering and dispatch was great, Only issue was that the website was down for maintenance for a few weeks so not able to order initially.
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Informações de contacto
PO Box 955, SK4 9FX, Stockport, Reino Unido
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4,7
Excelente
87 opiniões
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Ordered a replacement AirPods case
Ordered a replacement AirPods case, but I received the wrong version. Freddie responded to my email quickly and sent out a better condition replacement (ordered grade C, upgraded to grade A), which works perfectly.
Excellent customer service and I wouldn’t hesitate to order from The Sound Cafe again!
19 de setembro de 2025
Opinião espontânea
Airpod charger case
My airpod case/charger was lost, the new one areived on time and works like a charm!
3 de setembro de 2025
Returned goods experience
I ordered the wrong spare EarPod model and sent it back following their instructions. I received my repayment within 3 days, so very happy with their service!
30 de agosto de 2025
Mistake rectified at no charge.
Mistake rectified at no charge.
I needed to order a single lost airpod. I got the wrong device first time. I then found out from the Sound Cafe how to get to the right model. The swap was effortless, and the right model cost less than my original request. It was handled quickly and efficiently
12 de setembro de 2025
Clear instructions on what model I…
Clear instructions on what model I needed and where to find the right number, item arrived quickly, did have trouble to connect but a quick email to the team and after a few minutes I was up and running
13 de setembro de 2025
Opinião espontânea
Ordered 1 AirPod on Saturday morning…
Ordered 1 AirPod on Saturday morning received it Monday morning. Excellent service.
6 de setembro de 2025
I lost my charging case and thought…
I lost my charging case and thought would have to buy new but found this company online.
Truly Excellent service!. Item arrived quickly, well packaged with full RM tracking. I ordered a B grade case and the Item received was in near perfect condition and came with clear instructions/link to video on how to use. Highly recommend.
5 de setembro de 2025
super fast delivery
super fast delivery, came the next day, product was pristine and works perfectly! left my airpods case at an airport and needed a new case!
27 de agosto de 2025
Works perfectly and easy set up!
A great solution if you lose one AirPod. Excellent info online to ensure you order the right model. Easy set up, I just charged it up then followed the standard pairing procedure and it worked first time. Ended up buying another for my previous pods I also lost one.
27 de agosto de 2025
Good experience
Airpod arrived as described and in good working order. Very pleased with it.
1 de setembro de 2025
Excellent communication and so easy to…
Excellent communication and so easy to deal with - plus a brilliant service to deliver replacement items that are almost impossible to get elsewhere. Thank you SoundCafe!
6 de setembro de 2025
Opinião espontânea
was easy to pair and came with…
was easy to pair and came with instructions on how to do so
in great condition also
28 de agosto de 2025
Great purchase, arrived quick, no damage
Came in good timing, top quality.. some would say the quality was sound
27 de agosto de 2025
Great very fast but I bought the wrong…
Great very fast but I bought the wrong side
26 de agosto de 2025
Resposta da The Sound Cafe
We’re sorry to hear you’ve had trouble getting your item to work. All of our replacements are genuine and fully tested before shipping. In many cases, pairing issues can be fixed with some simple troubleshooting steps. We’ve already reached out to you via email but haven’t had a response.
If you’d like to return the item, you’re still very welcome to, just contact us at support@thesoundcafe.co.uk and we’ll be happy to help.
Freddie and the other staff at The…
Freddie and the other staff at The Sound Cafe are great to deal with. I had some technical issues mostly down to ordering the wrong product and they went above and beyond to resolve the issue.
28 de agosto de 2025
Opinião espontânea
Replacement AirPod pro
Lost my left AirPod pro. Ordered a replacement from the sound cafe which arrived in 2 days. Works perfectly. Great service.
19 de agosto de 2025
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