Customer services have been so helpful and responsive. The delivery courier made an error on the tracking of the order and said it had been delivered. Atelier looked into the issue and clarified that... Ver mais
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Leia as opiniões dos outros
Took longer to deliver than I thought it should, but I didn’t realise it was non UK. But, when my mugs arrived I was very happy with them. Beautiful things. Now that is an independent and honest rev... Ver mais
Was not happy with delivery time, but maybe that is not your fault,item ordered was as described and quality seems decent, never got to ware it though as came too late for my holiday,
Same experience as other reviewers, partial order delivery followed by a blank in communications. I've emailed and called 5-10 times now with no response. I'd also say that the shower shelves I... Ver mais
Informações sobre a empresa
Escrito pela empresa
The Southern Atelier is a home decor brand. We celebrate refined simplicity and timeless items. Handcrafted parts makes our items special. We only work with the highest quality materials.
Informações de contacto
De Nieuwe Erven 3, 5431NV, Cuijk, Holanda
- +447577004779
- info@thesouthernatelier
- thesouthernatelier.com
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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It waswasadvisetise good easy to wash…
It waswasadvisetise good easy to wash thank you
Took a long time to arrive but love…
Took a long time to arrive but love these cushion covers. Good quality, zips are a bit short but I managed to get cushions in and they look lovely.
Great Co. to deal with and product excellent too
From placing the order to delivery was very good - kept me informed about how order was progressing - it wasn’t the fastest of deliveries but that was irrelevant and the product a steel chopping board didn’t disappoint - I am highly satisfied and my friend has even ordered one too!
Fantastic quality and service
Fantastic quality and service. Would buy from this website again. Thanks
Excellent value for money!
First time I've used the southernatelier site. Purchased two pairs of running shorts. Very comfortable to wear, lightweight and with a snug, compression fit without being too tight! Great for exercises at home, which is what I've started doing, or working out in the gym. Well packaged and arrived intact. Excellent value for money! Very pleased with the overall purchase and service. Recommended!
I ordered the wrong size shorts that…
I ordered the wrong size shorts that was my fault the communication and response to rectify the problem was very good 😄
Avoid.. comes from China, takes ages, and sizing extremely small
Don’t bother ordering these come from China and take ages. The sizing is all wrong. A large men’s shorts are more like a small or extra small. Return costs are charged to the customer. Not worth the hassle and the shorts aren’t good quality either
Low Quality goods not worth the money
The goods were very low quality, poorly designed (large patch pockets below knee level?), badly made, and made out of material which felt unpleasant to handle or wear. Made in China and despatched from there , unable to return because the only label (on the garments themselves) was all in Chinese characters. I was invited by "Camille" in customer services of the Southern Atelier to place a review in return for £125! I did not respond except to delete this offer - the second time she contacted me I deleted and unsubscribed. This is not a company I want any dealings with.
Website easy to use and ordering…
Website easy to use and ordering process straight forward. Although the delivery was a tad slow as I take it was imported, however the quality was perfect. I ordered 2 pairs of cargo shorts for holiday and was very happy with them, thank you.
The service was great the shirt sizes …
The service was great the shirt sizes were very small fitting. More like a medium than an xl.
Great product and delivery was quick
Great product and delivery was quick
Excellent product well crafted and very…
Excellent product well crafted and very good quality the designed has a level of luxury
Ordered 2 polo shirts in xxl size when…
Ordered 2 polo shirts in xxl size when delivered were sized to fit a 12 to 14 year old
Complained and was offered a 20% refund and keep the substandard and too small polos rather than refund the cheap totally wrong size shirts
Never deal with the his company again
I ordered 2 mens Large polo shirts that…
The Southern Atelier company.
I ordered 2 mens Large polo shirts that took weeks to arrive from this company
Once they arrived the shirts that had been sent had a ( L ) label in them but the actual shirt would not even fit my 10 year old grandson.
After raising the issue with the company for a return or replace option.
1 - I was only offered that I pay another £4.95 for them to post another 2 shirts to me. With no guarantee that the next delivery would be correct.
2 - return the items back to china at my expense before a credit would be issued.
3 - accept a 20% credit and keep the smaller shirts.
The company is based in Europe not china. Why am I being asked to return the incorrectly package items back to china from where this company must have purchased them from.
Saving them from doing so.
I had good communications with them. However asking the purchaser to return incorrectly supplied goods at the expense of the purchaser totally incorrect.
I'll just put it down to experience.
BUT BE WARNED
Don't trust in what your getting from this company.
And DON'T BELIEVE THEIR RETURNS POLICY.
website gave me a good overview of the…
website gave me a good overview of the ceramic item I was looking for - plenty of photos ,product specifications and other similar products. I felt confident in my choice and was pleased when it arrived only a few days later. It was very well packed and arrived in perfect condition!
Scam company
Ordered 6 weeks ago, didn’t show up and nobody answers the phone. It’s a scam company
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. REPORTED TO TRADING STANDARDS.
They provide poor and incorrectly sized products and don't comply with UK consumer laws. Customer service just offer discounts and not a return service they are obliged to offer. Working to have them removed from social media for misleading advertising.
Shopping with The Southern Atelier has…
Shopping with The Southern Atelier has been very efficient and a pleasure. However, the glasses I bought have been a disappointment. On the website you cannot see the ugly bulbous dip in the bottom of the glass. So the aesthetic has spoilt them for me unfortunately. I would have returned them, but by the time I realised, all packaging had been discarded.
The customer service girl was nice but…
The customer service girl was nice but I doubt it was her real name
A lovely break from the norm…
A lovely break from the norm in terms of selection and some lovely items for the kitchen were purchased on the first visit. Delivery was smooth and the overall quality of the beautiful mugs and oil decanter were exceptional. Fantastic store experience end to end. Highly recommended!
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