Thesouthernatelier Opiniões 

A lovely break from the norm in terms of selection and some lovely items for the kitchen were purchased on the first visit. Delivery was smooth and the overall quality of the beautiful mugs and oil decanter were exceptional. Fantastic store experience end to end. Highly recommended!

Totally great

The bath robe was unfortunately a little small for me, but I love it, so have already ordered the next size (with the discount yesterday) - I will now check details for the return and refund of the smaller one. Thank you

I ordered a rustic mug from southern atelier. Twice it arrived with a broken handle. The third time, smashed to pieces, despite the 'fragile' sticker. The shipping agent clearly handled it very roughly, perhaps even throwing it against a wall to ensure it was thoroughly broken.

Beautiful wine glasses, I did have a little issue with one of the glasses but emailed to explain and the customer service was great!
Looking forward to receiving my replacement and I will be ordering more wine glasses! Highly recommend.

The glasses took neatly 2 weeks to arrive because the company is based in The Netherlands but they are beautiful glasses, so elegant with the long thin stems so they were worth waiting for. I did think they might come in a nice box as they were for a gift but instead arrived packed in polystyrene and bubble wrap so they were very well protected. The recipient was really happy with his gift.

The ceramic mug was beautiful, if somewhat smaller than anticipated. Unfortunately it was damaged during transit. I contacted SA and they offered an immediate replacement. I chose a refund instead as the replacement would not arrive in time for my husbands birthday. The refund was processed immediately.

Ordered wine glasses, and order was dispatched, then was returned to sender without any attempt to deliver it. Contacted them about what had happened and asking for a redelivery or a refund and got not reply.

Avoid, as their customer service doesn't seem to be manning their desks

Très bien merci

I was super excited to get my little yellow balloon dog - it was goregeous - much admired - but then disaster struck and my puppy got too curious and knocked if off the shelf... am saving to reorder...

Y

The small bath mat was perfect for our guest ensuite.
It has a luxurious feel and is exactly as described on the website.

Part of the order was missing but once this was raised the team dealt with it quickly and professionally. Every communication was friendly and helpful. The items I received are lovely, very pleased. I would use this company again.

Beautiful glasses, packaged really well too

It good have been packaged better than it was.

Ordering was straightforward and the item was very nice quality and stylish when it arrived. Shipping and delivery was a bit confusing - especially as we did not realise the item was coming from Europe and it took quite a long time. While there was tracking, it was hard to tell who had the item at any given time and at one stage it said it was ‘Returned’. When I contacted Southern Atelier at this point, they were extremely helpful and responsive. They provided updated tracking information and all went smoothly after that. The item was very well packaged.

Great products at affordable prices - quick delivery.

Lovely cushion covers
Worth the wait.

I ordered a shower caddy at a cost of £30.00 which was originally £50.00. The item arrived damaged and defective. I have been emailing this company since 3rd April to obtain a prepaid label and instructions to return as per their returns policy, but apart from offering me a small discount all emails have been ignored. I have telephoned but the phone is never answered.

The item is nothing like the description or picture either. You could buy better quality from B&M for £5.00.
Avoid this company.

Product not as advertised, after many e mails and sending photos to show my dissatisfaction, company is stalling and has not offered a return label for refund. Not impressed with poor customer service.April 2026

J’ai commandé une théière en verre, reçu 15 jours après, j’ai voulu la retourner car elle me paraissait trop fragile et arrivé trop tard , j’ai envoyé une dizaine de mails , pour recevoir
l’autorisation de retour, il marque bien aucun remboursement si vous n’avez pas un code de retour, aucune réponse!!!
Je suis donc obligé de garder la théière alors qu’elle ne me convient pas .
Je déconseille ce site .