****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver mais
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Leia as opiniões dos outros
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Ver mais
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver mais
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Informações de contacto
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Bom
942 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lovely customer service
I needed to cancel and re-do an order, and Waqar on customer service sorted it out for me super fast. Everything went really smooth and my new order arrived no problem
17 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi DR, thank you for your wonderful review! We really appreciate your kind words and are so glad you had a smooth experience with Waqar 😊
We are always here to help,
The Sports Edit Team
Fantastic customer service
Fantastic customer service.
When my original shoes had an issue, the issue was quickly sorted out and I was sent a replacement pair. The new shoes arrived quickly in perfect condition.
I would highly recommend this company.
22 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi, thank you so much for your wonderful review! We truly appreciate you taking the time to share your positive experience and your kind recommendation.
We are always here to help.
The Sports Edit Team
Quality and speedy customer service
I received a speedy and assuring message from Waqar after an administration query.
Excellent service.
This is my first time using this company and web, so am very pleased so far.
Keep up the good work.
24 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Ali, thank you for your very kind review! We are really pleased to hear that Waqar was able to assist you promptly and provide reassurance with your query. It’s great to know your first experience with us has been a positive one :).
We truly appreciate your support and look forward to helping you again in the future!
Always here to help,
The Sports Edit Team
Excellent company
Excellent company. I accidentally ordered the wrong size and customer service managed to stop the item from being shipped and refunded me. Thank you Isabelle.
They seem to stock a good selection of sports wear and I won’t hesitate to shop with them again.
20 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Bridget, thank you so much for your kind review! We’re delighted to hear that Isabelle was able to quickly assist with your query. We greatly appreciate your feedback and look forward to welcoming you back again soon!
Always here to help,
The Sports Edit Team
Great product and service
I ordered some jogger bottoms in the sale at a great price but unfortunately one of the pairs didn’t arrive. I kept one of the pairs - they were superb quality and a fraction of the original price. What really impressed me the most was the excellent customer service from a lady called Sofia - her response to my query was immediate and the missing item was refunded.
Very reassuring as I hadn’t dealt with this company before.
19 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Janet, thank you for your thoughtful review! We’re so pleased that you are happy with your purchase. We’re really sorry about the missing item again, but we’re relieved to hear Sofia was able to resolve it quickly for you. Your kind words mean a lot, and we look forward to welcoming you back again soon :).
We are always here to help,
The Sports Edit Team
My Varley Davidson sweater is divine!
My Varley Davidson sweater is divine.
Customer service was outstanding.
20 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hey Felicity, thank you so much for your wonderful feedback! We’re thrilled to hear you love your sweater and that you had a great experience with our team. Your kind words truly mean a lot to us 💛
Always here to help,
The Sports Edit Team
DO NOT USE THIS COMPANY!!!
15 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Becky, we are really sorry to hear this! Upon checking over your order and communication with our team, we can see that your issue has been fully resolved, which you have also confirmed. If you have any other concerns or issues, please do reach out to let us know, as we want to make sure that you are happy with the resolution, or if there is anything else we can assist you with.
We are always here to help,
The Sports Edit Team
Sofia went above and beyond when I…
Sofia went above and beyond when I recently made a huge mistake when returning a parcel! Sofia was so helpful and overturned a stressful situation(on my part).
Thank you Sofia!
27 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hey Lucy, thank you so much for your wonderful feedback! We're delighted to hear that Sofia was able to turn a stressful situation into a positive experience. We really appreciate you taking the time to share, and we look forward to helping you again in the future :).
Always here to help,
The Sports Edit Team
Wrong item in labelled packaging, Sofia sorted it promptly
I ordered five items- this was my first time order. Unfortunately when it arrived, in the package labelled for a jacket there was instead a totally different item. I messaged the company and fortunately Sofia picked my message up promptly and resolved it by sending the correct item in the post the same day.
5 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Mellow, thank you for taking the time to share your feedback. We really appreciate it and are pleased to hear that the issue was resolved quickly for you. We’ll be sure to pass your kind comments on to Sofia
Always here to help,
The Sports Edit Team
Sofia was incredibly helpful when I was…
Sofia was incredibly helpful when I was trying to return my item and couldn't get the barcode to work. She is an efficient and polite person who genuinely cares about the customers experience. Although my item wasn't ok for me on this occasion, the service Sofia provided has made me keen to use Sports Edit again in the future as the memory of my first experience with them has been left as a really positive one.
5 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Kate, thank you very much for taking the time to leave such a kind review. We really appreciate your feedback and are delighted to hear that you had a positive experience with Sofia.
We are always here to help,
The Sports Edit Team
Poor customer service
Ordered some trainers from here. Sent via Evri. They’ve not moved in almost a week. The Sports Edit replied to my first email staying because I sent it to a parcel shop it takes 2 weeks which is absolutely not true. They now haven’t replied to any email since and my parcel still hasn’t moved. Really poor customer service.
30 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Amanda, we’re very sorry for the frustration caused by the delivery issues you experienced. We can see that everything has since been resolved promptly, and we appreciate your patience while this was investigated.
If you encounter any further issues at all, please don’t hesitate to let us know.
We are always here to help,
The Sports Edit Team
CUSTOMER SERVICE UNRESPONSIVE!
CUSTOMER SERVICE UNRESPONSIVE!
This was their reply: Dear ClucDesigns, thank you for taking the time to leave a review. We’re sorry for any confusion or frustration caused. In this case, we just require a quick confirmation from yourself so your return can go ahead. This is to protect yourself, our other loyal customers, and our business.
Once we have your confirmation, we’ll be happy to assist further. Please do get back to our customer care team so we can move things forward for you asap.
We are always here to help,
The Sports Edit Team
-My response
I got in touch with Jasmin via email as per your suggestion. Took pictures and complied with your request, followed up with another 2 emails and still no response. So much for your customer service, if ever they exist. This is so frustrating, customers beware. Prepare to be ignored if you decide to return shoes because they hurt your feet. I think they deliberately try to ignore me and drag this until my return period is no longer valid. Better order direct to the brand sites instead of using them. They try to make things complicated just to discourage you from getting your money back.
28 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi ClucDesigns, thank you for sharing your feedback. We’re sorry that this has felt frustrating and would like to clarify the situation for transparency.
We are in active communication with you, and your return is currently being managed and progressed. There are no issues with the return being actioned at this time.
We appreciate your patience while this is finalised and want to reassure you that we have no intention of delaying or preventing a valid return. Our goal is always to resolve matters fairly and as promptly as possible.
Thank you for your continued patience while we complete the process.
We are always here to help,
The Sports Edit Team
Sports Edit (sofia) customer services…
Sports Edit (sofia) customer services were amazing…
Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were delivered and the following day the blue bins were emptied (you can’t make it up)…. So contacted sports edit and they sent a replacement within a couple of days.
Fabulous service would recommend for sure.
24 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Jayney, thank you for your 5 star review! We’re really glad we could help resolve the situation and appreciate you taking the time to share your experience with Sofia. Your feedback means a lot to us, and we hope you enjoy your order.
We are always here to help,
The Sports Edit Team
Issue on the website meant I couldn’t…
Issue on the website meant I couldn’t order, contacted support to make them aware and it was fixed almost immediately so I got my order placed. Great customer service.
27 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Mat, thank you for your very kind feedback! We’re really pleased to hear that our team were able to resolve the issue quickly and help you place your order. We appreciate you taking the time to share your experience and are always here if you need any further assistance.
Kindest regards,
The Sports Edit Team
Great help from Sofia
Great help from Sofia - The Sports Edit Customer Care Advisor. And orders was all right, at time as should be . All experience was good. Thank you!
24 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Art, thank you so much for your 5‑star review! ⭐️ We are so happy to hear that Sofia was able to help and that your order arrived as expected. It’s great to know you had a smooth and positive experience with us.
Always here to help,
The Sports Edit Team
Sofia was extremely helpfull sorting…
Sofia was extremely helpfull sorting out an issue for me
Thanks again
22 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Alva, thank you for your kind review. We’re delighted to hear that Sofia was able to help resolve the issue for you, and we’ll be sure to pass on your thanks. We really appreciate you taking the time to share your feedback!
We are always here to help,
The Sports Edit Team
Company could be a scam!!!! Avoid the service is awful!!
Ordered from this company, which seemed a little dodgy at the time. Following my order had an email from them saying my order was fraudulent and if I did not respond they would cancel my order. I responded and explained that I was abroad and wanted them sent to my partner's address like shown on my order page. Had no response back today had a cancellation email. I now have to wait for my £300 to be returned. Save your money and shop elsewhere people, certainly not owned by marks and Spencers with this level of service.
****Update**** the company has now reported this post as declamatory. Make you own opinion!!!
23 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Thank you for your feedback, we’re really sorry to hear this. I'm afraid following our verification process, your order was in breach of our Terms & Conditions, so it was cancelled, and a full refund has already been issued.
We appreciate this may have been frustrating, but these checks are in place to help protect both our customers and our business.
We are always here to help,
The Sports Edit Team
Customer Service is terrible
Customer Service is terrible, they don't respond, and when they do, it is not helpful. Have ordered before with them, and package was stolen by courier before I received it - but no help from The Sports Edit.
14 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Tom, we’re really sorry to hear this and thank you for sharing your experience. This doesn’t sound like the service we aim to provide, as our team are always here to help with any order issues of this nature.
If you’re able to share your order number or a few more details, we’d be happy to look into this straight away and make sure everything is being handled correctly.
We are always here to help,
The Sports Edit Team
EXCELLENT customer service
I bought some lovely Puma sneakers from The Sport Edit, and they came super quick as described. The right trainer developed a fault in the suede and I thought it would be a nightmare to get it sorted- I emailed and within 24h I’d had such a positive, helpful response and received a refund. I was so happy and amazed to be honest- I would 10% buy from them again and would massively recommend them. The customer service agent (Sofia) was so helpful, reactive and supportive- and I also really appreciated her being an actual human who corresponded and helped. Thanks!
20 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Lucy, thank you so much for your kind words and for sharing your experience. We’re really glad your trainers arrived quickly and that we could get the issue sorted without any hassle. It’s lovely to hear that you felt supported throughout, as that’s exactly the experience we aim to give. Your recommendation truly means a lot to us, and we’d be very happy to welcome you back in future. Thanks again for taking the time to leave such a thoughtful review.
We are always here to help,
The Sports Edit Team
Excellent customer service
I had an issue with an item that I ordered so I emailed Customer Care. I quickly had a reply from Sofia who was friendly and resolved the problem efficiently. Fantastic service as always! I will continue to shop at The Sports Edit! Thank you Sofia!
21 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi K D, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Sofia was able to help you so quickly and get everything sorted smoothly. We’ll be sure to pass on your kind words to her :).
We are always here to help,
The Sports Edit Team
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