****Edit **** Customer services have reimbursed my delivery charge. I ordered the trainers again and am awaiting their arrival 🙏 Ordered for the first time this week. Waited on my new trainers to... Ver mais
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Leia as opiniões dos outros
Never received my shoes - I had ordered them on the 6th with no tracking number sent on the 13th. I had to chase them to ask what was going on. They just issued a refund saying the problem wa... Ver mais
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Fantastic help & replacement items arranged when the courier failed to deliver. I was kept up to date all along & the matter speedily resolved! All orders are normally very efficient & goods at a good... Ver mais
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Needed an address updated on my order and this was sorted for me very quickly without the need for too much back and forth! Customer services were super friendly and helpful, very smooth customer expe... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Informações de contacto
London, Reino Unido
- support@thesportsedit.com
- thesportsedit.com
4,0
Bom
942 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service is excellent.
Customer service is excellent.
Prices are also competitive on great brands.
I would not hesitate to recommend or purchase from this company again.
1 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Gina, thank you so much for your very kind 5 star review! We really apreciate you taking the time to share your positive experience :).
Always here to help when you need us,
The Sports Edit Team
It this real?
It this real?
I ordered an item which never delivered to me. I am teying to contact the customer service but I can't find number.
I filled an online form twice from the website to get update about my order, no response. I found an email address and sent an email, no response. It's been weeks, but no joy of getting my parcel, getting response or refund😔
7 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Ashok, we are so sorry to hear that you have not recieved your order just yet. Upon review, we can see that our team are responding to your messages, we are just awaiting a response back from yourself, so we can proceed with the next steps to get this all resolved for you as quickly as possible. If you do not see our responses in your regular inbox, make sure to check you spam/junk folder just in case.
We are always here to help,
The Sports Edit Team
Superb customer service
Superb customer service - My return order of trainers was lost (my fault, I used an Amazon return QR code instead of The Sports Edit), I was helped by Waqar who could not have been more understanding and professional and helpful. Amazon returned the trainers to TSEdit and I was immediately refunded. Very happy!
10 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Julie, thank you so much for your kind review! I am so sorry to hear about the mix up with your return, but pleased that we were able to help resolve things for you quickly. We really apreciate you taking the time to share your positive experience.
Always here to help,
The Sports Edit Team
I had to return for a different size
I had to return for a different size, it was easy & correct size was sent out as soon as I returned.
25 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Lynne, thank you so much for your kind review! We really appreciate your feedback.
We are always here to help,
The Sports Edit Team
Good customer service
Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement order Friday and my shoes arrived on the Monday. Thank you Sofia; great job.
8 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi RG, thank you for your feedback, and we’re very sorry for the delay with your delivery, we understand how frustrating that must have been. We’re glad Sofia was able to help quickly and get your replacement to you so promptly. We really appreciate your support!
Always here to help,
The Sports Edit Team
Competitive price and quick delivery
Easy to order, and super quick delivery, all at a competitive price
17 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Nicola, thank you so much for your kind review, it really does mean a lot to us 😊.
Always here to help,
The Sports Edit Team
The Sports Edit - great website…
The Sports Edit is a great website selling all the greatest brands in one place and includes some of my favourite brands that don’t sell direct to the UK. The end-to-end experience was seamless and delivery very quick and efficient.
14 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi LGL, thank you for your kind review! We’re so glad you enjoyed shopping with us, and our brand selection. We really appreciate your support!
Always here to help,
The Sports Edit Team
I requested a full refund because the…
I requested a full refund because the size was UK size, not USA size and I was charged a fee for shipping both coming and going. Full disclosure would have avoided all of this. I will never do business with this company again.
21 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Alice, thank you for your feedback, and we’re sorry to hear about your experience.
As a UK-based company, all of our sizing is listed in UK sizes, which is noted on our website. Our returns policy, available online, also outlines that return postage is the customer’s responsibility and that original shipping costs are non-refundable.
We’re sorry this was missed and appreciate you taking the time to share your thoughts.
We are always here to help,
The Sports Edit Team
Great trainers very supportive and very…
Great trainers very supportive and very good to walk in
I suffer with plantar fasciitis so I can now walk for about 30 mins pain free.
29 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Amanda, thank you so much for taking the time to share your positive experience with us! 😊 We are so pleased to hear this.
Always here to help,
The Sports Edit Team
Excellent selection of goods at great price
The Sports Edit was a great shopping experience. Great choice of goods at a really good price with free shipping. What more could you want? Definitely recommend.
7 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Maggie, thank you so much for your lovely review and for taking the time to share your experience with us! 😊 We’re so glad you enjoyed shopping with us and really appreciate your recommendation.
We are alway here to help,
The Sports Edit Team
Quick dispatch and quality products
7 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Anetta, thank you so much for your kind feedback, we really appreciate you taking the time to share it with us!
Always here to help,
The Sports Edit Team
Do not buy from these they are the…
Do not buy from these they are the worst wore trainers 4 times and they tell me it's the style and won't do anything well I'm contacting trading standards and my card issuer horrible customer service they will come back and tell me it's a retro look the trainers have been worn 4 times and fell apart I even spoke with Nike who told me that's not the look I raised this months ago I didn't wait 8 months so don't lie and make it out like we didn't come to you months ago I am now contacting trading standards
6 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Natalie, we're really sorry to hear this. Following a thorough review, we can confirm that your trainers are not experiencing a fault. The style features a retro finish, and after around 8 months of wear, some signs of use are to be expected.
Our assessment found that the trainers remain in good condition and are fully fit for purpose, so there is nothing to be concerned about. As such, we stand by our decision and are unable to offer any further assistance regarding this matter.
However, if you do experience or suspect a genuine manufacturing defect with the trainers in any way, we will of course be here to assist you with your concerns.
We are always here to help,
The Sports Edit Team
Excellent online shopping experience
Excellent online shopping experience. Had items I wanted on sale , plus I had earned extra points which I was able to use against purchases, so got a.very good deal. Items arrived quickly.
6 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Tanya, thank you so much for taking the time to share your feedback with us! 😊 We’re really pleased you had a great shopping experience and were able to make the most of our TSE Club loyalty programme.
Always here to help,
The Sports Edit Team
Good Service, Order arrived promptly.
Order arrived promptly, I had to send a couple of things back, returns process was really easy. Very competitive prices, which is always a positive. Thank you
22 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Sarah, thank you so much for taking the time to leave your kind feedback, it really means a lot to us!
Always here to help,
The Sports Edit Team
Best customer service
Best customer service! Speedy shipping and best deals!
6 de junho de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Alexandra, thanks so much for your lovely review, we’re really grateful for your support.
Always here to help,
The Sports Edit Team
Nice trainers at good price
Nice trainers at good price. Delivered quickly. Bought from sports edit before and very pleased with the service, so will hopefully use them again.
15 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Mo, thank you for your positive review! We’re really pleased to hear you’re happy with your purchases and our service. We greatly appreciate your continued support😊.
Always here to help,
The Sports Edit Team
Parcel arrived very quickly and was…
Parcel arrived very quickly and was left where I requested.
21 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi LK, thank you so much for your kind review, we really value your support.
Always here to help,
The Sports Edit Team
Resposta da The Sports Edit
Hi Tope, thanks so much for your review, we’re really grateful for your support.
Always here to help,
The Sports Edit Team
Great trainers really pleased
Great trainers really pleased. Good price and easy delivery
6 de abril de 2026
Opinião espontânea
Resposta da The Sports Edit
Hi Barbara, thank you for sharing your positive experience! We’re really pleased to have your feedback.
Always here to help,
The Sports Edit Team
2 weeks no parcel!
Final update: Evri never delivered the parcel, but customer service was responsive and provided a full refund. Unfortunately, after waiting nearly two weeks with no delivery, I had to buy elsewhere. The customer service was good, but the delivery experience was so frustrating that I can’t rate the company higher than 3 stars overall.
Ok, refund being processed hopefully will arrive soon. They should rethink who to use as currier because Evri is ruining your business! It’s outrageous!
Almost two weeks after my purchase: No trainer! No delivery attempt no refund. I waited and waited and waited for Evri to deliver my parcel and every day a new excuse. Customer service advise was to wait. I’m done I want my money back! Yes the were responsive, takes them about 12 hrs to respond to my emails. No phone number to have a conversation with anyone. So went back to 1 star, because this is the most frustrated I’ve ever been in a long time with a delivery. Would not buy again from them and wouldn’t recommend at all!
Update a week after: still no parcel, still lost in Evri black hole warehouse where parcels go there to retire and never make it to destination! Sent an email to seller, still no answer, it has been a week.
I was worried about this company as it was the first time ordering from them but it is fair to say that their customer service, once I went past the AI messaging was very helpful. The delivery is taking much longer than it should have but it was not their fault. It is Evri being terrible at what they are supposed to do. I haven’t received my order yet but at least now I have been updated accordingly. I do think that being a company that deals with expensive items they should think of using a different delivery service!
30 de maio de 2026
Opinião espontânea
Resposta da The Sports Edit
Dear Annie, thank you for your feedback, we’re sorry to hear this. We can see that your parcel is still on track to be delivered to you safely. As it was diverted to a ParcelShop while in transit at your request, this can slightly impact the original delivery timeframe and is unfortunately outside of our control.
However, we can see you’re already in touch with our Customer Care Manager, who will continue to keep you updated, and be there to help you along the way. Everything looks to be progressing as it should and we really appreciate your patience here.
We are always here to help,
The Sports Edit Team
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