Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Ver mais
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I wanted a mattress for my children’s cot which is 31 years old as My son and Daughter in law are expecting a baby in August. I measured the cot and ordered a custom mattress, organic fitted sheet and... Ver mais
I had a beautiful cot that was a non standard size. The care and attention paid to my multiple queries regarding size and safety were all quickly and efficiently answered by Jessica. My order arrived... Ver mais
Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Ver mais
A empresa respondeu
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Escrito pela empresa
Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.
Informações de contacto
Reino Unido
- thetinybedcompany.com
4,4
Excelente
176 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Absolutely amazing company
Absolutely amazing company, the customer service was incredible, even when my pregnancy brain got some bits wrong!
They are committed to ensuring it’s perfect and it is! The quality of the materials and communication was just excellent.
Thank you
27 de novembro de 2023
Resposta da The Tiny Bed Company
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our company and that our customer service team was able to assist you.
Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Great service
The whole process was easy, the order was followed up by a personal email; happy with the product
20 de novembro de 2023
Resposta da The Tiny Bed Company
Dear Regina,
Thank you for your wonderful review! We're delighted to hear that you found the entire process easy and that you appreciated the personal touch with the follow-up email.
Kind regards,
Amy Barnard
Great product
I'd recommend this company as waterproof sheet was excellent quality & perfect fit also arrived quicker than expected delivery date & reasonable price
26 de outubro de 2023
Resposta da The Tiny Bed Company
Hi there,
Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the quality of our waterproof mattress protector and that it fit perfectly.
We prioritize providing high-quality products that meet the needs of our customers, so it's incredibly rewarding to hear that we've achieved this goal in your case. We also understand the importance of timely delivery and strive to exceed expectations wherever possible.
Kind regards
Jessica King
Customer Experience
Great customer service
Great customer service.
Such a hard to find and great company.
Niche and quality is amazing
26 de outubro de 2023
Resposta da The Tiny Bed Company
Hello Natalia,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you appreciate the niche and quality of our products.
Best wishes,
Amy
Great company
Great company, great find! My order arrived in time and I am really happy with it.
23 de outubro de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Highly recommend!
Brilliant company and great customer service. Everything that arrived was perfect for our little bundle of joy! Would highly recommend!
23 de setembro de 2023
Resposta da The Tiny Bed Company
Hi Megan,
Thank you for taking the time to review & we are so pleased to hear your are really happy with your products.
All the best
The Tiny Bed Company
Really well made
Easy to order. Great customer service. Really well made, from lovely soft materials.
23 de setembro de 2023
Resposta da The Tiny Bed Company
Hello Amy,
We really enjoyed reading your feedback, thank you! We have taken time and lots of consideration to source & select our premium fabrics. We want to ensure they are the right balance of super soft & cosy but also durable, safe & sustainably made.
Kind regards
The Tiny Bed Company
So pleased
I am so pleased with the bespoke mattress we purchased from The Tiny Bed Company. It is so comfortable and great quality. The mattress arrived promptly and was well packaged.
20 de setembro de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
about 1 month ago I ordered a mattress…
about 1 month ago I ordered a mattress for my future child. I was confident that I would receive the mattress before the baby was born, but unfortunately there are still 2 weeks and I still haven't received the mattress.
20 de setembro de 2023
Resposta da The Tiny Bed Company
Hi Elena,
Thank you for your review & thank you for your order with us. We really value you as one of our customers.
I can see from our communication that you were aware we dispatched your custom made mattress order within 7 days of order confirmation. Unfortunately the delay in delivery was a result of a third party courier losing your parcel within their network. Which is super frustrating, but I am afraid out of our control.
When the courier in question made us aware of this loss, our customer experience team were in contact with you immediately and we confirmed with you that we were replacing your order on an urgent basis. As your order was for a custom made mattress, understandably we could not ship the same day but I can see our team re-made your replacement & reshipped within 5 days of the loss being reported.
All updates were communicated to you via email, as we understand how important it is to see action being taken in situations like this.
We did not to wait for any period of time to allow the courier to locate the parcel, we felt the fastest solution would be for us to reproduce your order & reship with another courier service.
We hope that our communication & service even when things go wrong reassure you that we want your experience with us to be trusted, stress free & easy. Your replacement order has successfully reached you safely & we hope that your little one is on cloud 9, snuggling into their new mattress.
Best wishes
The Tiny Bed Company
Perfect, unique size matteress.
I ordered a mattress for an antique crib I had, The Tiny Bed Company provided the perfect fit and shape, and even after I made a mistake with the order they provided a solution and rectified it immediately. The finished product was great quality, perfect fit and came every quickly. Also very reasonably priced.
21 de setembro de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Great customer service
Great customer service and huge range of products on the website! Fast delivery. Would definitely recommend to a friend!
26 de setembro de 2023
Opinião espontânea
Resposta da The Tiny Bed Company
Hello Emma,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that you found our website's range of products to your satisfaction. Your recommendation means a lot to us, and we truly appreciate your support.
Thank you for choosing us. We look forward to serving you and your friends in the future.
Best regards,
Amy B
Great bespoke mattress for toddler bed
Great bespoke mattress for toddler bed. High quality and quick delivery service.
28 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to share your feedback and review your experience with us.
Common sense and real customer service
The customer service department helped without a quibble. Common sense and honesty motivated their response.
The quality of the mattress was superb. The speed of production was as described. Well done x
23 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service department. Ensuring exceptional customer service is a top priority for us, so we're delighted to know that we were able to assist you without any hesitation.
Additionally, we're thrilled to hear that you're pleased with the superb quality of your mattress and that the speed of production met your expectations.
Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
All the best,
Amy
Very pleased with the quality of the…
Very pleased with the quality of the mattress ordered and the responsiveness with which the team deal with queries.
22 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to review your experience with us.
custom wool mattress for mokee basket
Got a custom made wool mattress for my secondhand mokee Moses basket and it fit perfectly, very happy
28 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Custom Mattress
We purchased a cot from the Netherlands which was not a standard size, as it was needed to fit in a small space. After searching for a mattress, we came across the The Tiny Bed Company, who made a custom fit mattress for us. Initially we thought it was a bit on the expensive side, but when we received it, we could understand why, the mattress is well made, fits perfectly and the finished product is outstanding. The customer service is excellent, with them contacting me to check on details, plus any safety issues. My only criticism would be, that we weren't notified of the delivery. Luckily we were in at the time, but it would have been nice to get a time/date slot. Other than that, great service, great product and would thoroughly recommend
6 de setembro de 2023
Opinião espontânea
Resposta da The Tiny Bed Company
Hello Kim,
Thank you so much for your glowing review! We're thrilled to hear that we were able to provide you with a custom-fit mattress that perfectly suited your needs for the cot from the Netherlands.
We understand the importance of having a well-made product, especially when it comes to something as essential as a mattress for your little one. We're delighted that you found the quality of our mattress to be outstanding and that our customer service exceeded your expectations.
Your feedback regarding the delivery notification is greatly appreciated, and we apologize for any inconvenience this may have caused. We'll take your suggestion on board to improve our service further.
Kind regards
Amy Barnard
Great quality products
We recently bought a custom made mattress and a mattress protector for our baby boy's travel cot. I am very impressed with the quality of both. Such great products and very reasonably priced! We will definitely use The Tiny Bed Company again in the future.
22 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to review your experience with us.
Lovely items(customised mattress
Lovely items(customised mattress, cover and sheets for a travel cot) made and delivered in a timely manner. Excellent communication and customer care throughout
21 de agosto de 2023
Resposta da The Tiny Bed Company
Thank you for taking the time to review your experience with us.
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