The Tiny Bed Company Opiniões 

176
TrustScore: 4.5 em 5

4,4

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Classificada 5 em 5 estrelas

Wanted a new mattress for my 31 year old cot which is quite large. Ordered from this amazing company a bespoke mattress, protector and organic fitted sheet. Had email confirmation of order very quickl... Ver mais

Classificada 5 em 5 estrelas

I wanted a mattress for my children’s cot which is 31 years old as My son and Daughter in law are expecting a baby in August. I measured the cot and ordered a custom mattress, organic fitted sheet and... Ver mais

Classificada 5 em 5 estrelas

I had a beautiful cot that was a non standard size. The care and attention paid to my multiple queries regarding size and safety were all quickly and efficiently answered by Jessica. My order arrived... Ver mais

Classificada 5 em 5 estrelas

Easy ordering, even with bespoke sizes. Various options for every purse. Fast manufacture and delivery. Online chat available to assist if required, pretty much 24/7. Communication excellent. Only... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis infantis
  2. Loja para bebé

Escrito pela empresa

Makers of premium quality, cot mattresses & 100% organic baby sleep essentials. Our sumptuous & well-supported mattresses have been expertly designed to ensure that your "Tiny Sleepers, Make Big Dreamers!" Made in England.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

176 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

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4,4

Todas as opiniões

(176)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had a travel got with a thin hard…

I had a travel got with a thin hard mattress and a one year old coming for a visit . I was delighted to find the tiny bed company could make me a bespoke mattress .

13 de agosto de 2023
logótipo da The Tiny Bed Company

Resposta da The Tiny Bed Company

Hello Sophia,

Thank you for sharing your experience with us! We're delighted to hear that we could assist you in providing a comfortable sleeping solution for your one-year-old visitor.

At The Tiny Bed Company, we understand the importance of ensuring a cosy and safe environment for little ones, especially when they're away from home. We're thrilled that our bespoke mattress met your needs and expectations.

Kind regards
Amy
Customer Experience

Classificada 5 em 5 estrelas

Custom sized cot mattress

We ordered a custom made mattress for our baby's cot. It wasn't a standard size but we now have the perfect mattress to fit! It arrived quickly which was much appreciated.

9 de agosto de 2023
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Resposta da The Tiny Bed Company

Thank you for taking the time to review your experience with us.

Classificada 4 em 5 estrelas

customised travel cot mattress and sheet

The mattress and sheet were both well made and the cotton used for the sheet is a lovely thick soft quality. There was a delay, for some reason, in the despatch of the mattress but the customer service personnel were responsive and helpful.

25 de julho de 2023
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Resposta da The Tiny Bed Company

Hello Teresa,

Thank you for taking the time to leave your feedback! We're pleased to hear that you found both the mattress and sheet to be well-made, and that you appreciated the thickness and soft quality of the organic jersey cotton used on our sheets.

We apologise for the delay in the dispatch of the mattress and any inconvenience it may have caused. We're glad to hear that our customer service team was able to assist you promptly and effectively.

We strive to provide the best possible service to our customers, and your feedback helps us improve. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.

Thank you once again for choosing us. We appreciate your support.

Kind regards
Amy B

Classificada 5 em 5 estrelas

Quality experience

Speedy, helpful service. Happy to make a return due to errors in the mattress selection at our end. Would definitely recommend. Great service.

25 de junho de 2023
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Resposta da The Tiny Bed Company

Thank you for taking the time to review your experience with us.

Classificada 5 em 5 estrelas

Perfect in every way

Perfect in every way: I needed a non standard size mattress for a continental cot. I sent a template and some photos. The mattress arrived promptly, well packed. It looks great and of very good quality.

26 de junho de 2023
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Resposta da The Tiny Bed Company

Thank you for taking the time to review your experience with us. We are delighted to hear that you are pleased with the quality of your product.

Classificada 5 em 5 estrelas

Perfect fit

Easy to use website, prompt delivery and lovely mattress that fits perfectly.

20 de junho de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

Classificada 5 em 5 estrelas

Thanks Amy - Mattress arrived on time

We put our order in last minute but needed it before going away. I contacted customer services and Amy came back to me explaining it would be very tight getting the mattress to us on time. She was great though and marked the order as urgent and had it sent to us on a same day delivery. She has made our holiday so much easier as we were able to take the smaller travel cot in our motorhome. Thanks Amy.

20 de junho de 2023
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Resposta da The Tiny Bed Company

Hi Darren,

Thank you for sharing your experience with us! We're thrilled to hear that Amy from our customer experience team was able to assist you efficiently and ensure that your order was delivered on time, despite the last-minute request.

We understand the importance of timely delivery, especially when it comes to essential items like a mattress for your travel cot. We're delighted that Amy was able to make your holiday preparations smoother and that you were able to enjoy your time away with ease.

We'll make sure to pass along your kind words to Amy. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help.

Thank you once again for choosing The Tiny Bed Company. We appreciate your support.

Best regards,
Jessica King

Classificada 5 em 5 estrelas

Totally reccommend

Purchased a custom made mattress and additional organic fitted sheet for a vintage french bassinet which was proving tricky to buy a premade mattress for. We decided on the organic coconut and wool mattress which we found to be very reasonably priced. After submitting the measurments customer services were in contact to ensure the sizing and were pleasent to deal with. The turn around time was as expected and the overall experience from finding the company to receiving the final product was excellent. Totally reccommend!

20 de junho de 2023
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Resposta da The Tiny Bed Company

Thank you for taking the time to review your experience with us. We are so pleased that you were happy with our service. We are delighted to have you as a customer and we hope that you enjoy your order for years to come.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. The mattress we ordered was stolen because Evri left it in plain sight outside our front door, but the response from the Tiny Bed Company was brilliant. They responded quickly to our query and arranged a new mattress to be made and sent out via express delivery. Their communication has been great at every point in the process and we are very happy with the product too.

23 de maio de 2023
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Resposta da The Tiny Bed Company

Hi Alice,

Thank you for your glowing review! While we're deeply sorry to hear about the unfortunate incident with the stolen mattress, we're grateful for your understanding and patience throughout the process.

At The Tiny Bed Company, we take pride in providing excellent customer service, and we're glad to hear that our response to the situation was able to meet your expectations and were able to replace your order within a very fast turnaround.

We're thrilled that you found our communication to be great and that you're happy with the product. Ensuring a smooth and positive experience for our customers is our top priority.

Thank you once again for choosing The Tiny Bed Company. Your support means a lot to us.

Classificada 5 em 5 estrelas

Great quality

Great quality, speed of production and delivery! Also swift customer service - they responded to questions I had within an hour

24 de maio de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

Classificada 5 em 5 estrelas

Company very quick to respond to…

Company very quick to respond to enquiries. Made and supplied an excellent mattress to fit a non-standard sized cot. Mattress fitted perfectly, looks comfortable and supplied within a week. Great service.

22 de maio de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

Classificada 5 em 5 estrelas

mattress for a Maxi Cosi Alba

I ordered a mattress for a Maxi Cosi Alba as the one supplied was paper thin and my baby wouldn’t sleep in it. The team contacted me straight away and even called when I didn’t respond to their email to request a template. A perfectly sized mattress arrived a few days later and it’s made all the difference . Thank you!

23 de maio de 2023
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Resposta da The Tiny Bed Company

Hi Gena,

We are so pleased we were able to help. Thank you for taking the time to review us.

Classificada 5 em 5 estrelas

Ordering was so easy

Ordering was so easy. I missed a waterproof sheet off my order, so I emailed the company, got an immediate response and a new invoice, which I paid. I received an acknowledgment of payment and the order was swiftly delivered. The quality is excellent.
I have no hesitation in recommending this company.

23 de maio de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

Classificada 5 em 5 estrelas

I am a soon to be first time mum

I am a soon to be first time mum, I was given my original Moses basket that is an heirloom in my family. It would of course need a new mattress. I couldn’t find one the right size anywhere. I was so pleased when I found this company. To have one custom made at such an affordable price was amazing. Also, the shape of my basket is a little awkward. Amy at the tiny bed company reached out to me and asked for photos and then even a paper cut out. She went above and beyond to insure they got it exactly right. I’m so pleased with it and so excited to see our little one in our treasured family heirloom.

23 de maio de 2023
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Resposta da The Tiny Bed Company

We are so pleased to have brought new life to a family heirloom, to be enjoyed for years to come. Thanks so much for your feedback!

Classificada 5 em 5 estrelas

5 Star Service!!

The service provided by The Tiny Bed Company is second to none, communication and speed of delivery were excellent. Very responsive and accommodating customer service and the mattress received was superb. Would highly recommend.

19 de abril de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued review.

Classificada 5 em 5 estrelas

Excellent throughout

Excellent throughout !
Quick reply asking for more details about the mattress required .
Speedy delivery.

25 de abril de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

Classificada 5 em 5 estrelas

Great personal service

After I placed my order I was contacted just to confirm my request for an unusual shape/size mattress. The communication was helpful and friendly. I was able to send photos to illustrate my requirements. I received the mattress promptly and it was a perfect fit. Very happy with the service, would definitely recommend.

25 de abril de 2023
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Resposta da The Tiny Bed Company

Thank you for your valued feedback.

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