Having the lock mechanism seize on patio door and obviously then a security risk I called the office and they were able to send someone out later in the day to survey. Carl arrived and determi... Ver mais
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Leia as opiniões dos outros
Easy to book online for a quick survey and everything was explained and costed. Appointment then booked for the work and David arrived promptly so no hanging around all day. Work completed very satisf... Ver mais
A empresa respondeu
I called raydar as I had issue with my front doori spoke to Darren who told me he'd call, we set a date and time. Darren called to my house on time and was very friendly fixed the door there and then... Ver mais
A empresa respondeu
From my first telephone enquiry, The Window Doctor provided an efficient, friendly and reliable service. The free initial survey was quickly undertaken and the quote provided was correct. Th... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to The Window Doctor, the Midlands' No. 1 Window and Door Repair Specialist. From a broken window hinge to a misty glass unit, to that front door that just won’t close properly, our team is ready to help. We have a dedicated customer service team ready to answer your questions 6 days a week to ensure your repair is completed hassle-free from start to finish.
Informações de contacto
Unit R, Radius Court, Tungsten Park, , LE10 3BE , Leicester, Reino Unido
- 01455850282
- info@thewindowdoctorltd.com
- thewindowdoctorltd.com
4,9
Excelente
496 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
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Great service - would recommend
Great service all around with The Window Doctor. Easy booking process to arrange a quote and never felt forced or pressured. Eddie was great at explaining the problems and how the fixes would work.
Once we agreed a price and booked in a date, Eddie came back and fixed all the aspects with no issues. All in all, great service from start to finish and would recommend and use again.
24 de abril de 2026
Opinião espontânea
Very good company
Very good company. They are honest. Not trying to sell you any new windows. They are really helping to put things right ✅️. The gentleman Carl, came to see my window in the bathroom which didn't open, he said that he can make it open by putting a new pair of hinges and a lock. So I accepted and booked an appointment for him to do this for me. He came and did it for me. He put brand new pair of hinges and a lock lock for me. Everything so nicely done in time. Now my bathroom window opens nicely. Very good company. Good people. Excellent service. I would definitely call them again for any double glazing windows or door work. I highly recommend this company. Keep up the good work. Thank you.
22 de abril de 2026
Opinião espontânea
Verry impresive service from start to…
Verry impresive service from start to the end .Jay was professional and polite .Good reliable company .Highly recommended
21 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for taking the time to leave such a lovely review! We're really pleased to hear that you were impressed with our service from start to finish. Jay is a fantastic member of our team and we'll make sure he knows you said so — it will mean a lot to him. We pride ourselves on being reliable and professional, so it's great to know that came through. We look forward to working with you again!
Excellent service and friendly
The entire process, from effortlessly booking the survey via your online portal to the sales representative's clear explanation and reassurance to my mother, was exceptional. The office staff maintained excellent communication regarding deposit payments and appointment scheduling for Carl, the technician. Carl's punctuality and meticulous approach to maintaining cleanliness throughout the glass unit installation were highly commendable.
Our sincere thanks to the entire team for once again providing such a seamless experience. We will undoubtedly engage your services in the future.
14 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Wow, thank you so much for such a detailed and thoughtful review — it genuinely means a great deal to the whole team! We're so pleased to hear that every stage of the process met your expectations, from booking through to the installation itself. We'll be sure to pass your kind words on to our sales team, office staff, and of course Carl, who takes great pride in his work and always goes the extra mile to keep things clean and tidy. It was especially lovely to hear that your mother was made to feel at ease — that personal touch is something we really care about. We look forward to working with you again in the future, thank you again for choosing us!
Eddie is the man for the job
Eddie was very friendly, polite, helpful and efficient! He gave me the quote information I required to make a decision without any pressure, and he was able to do the job in the same visit.
15 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for taking the time to leave us such a lovely review! We're really glad to hear that Eddie made the whole experience so easy and stress-free. He always takes great care to ensure customers have all the information they need to make the right decision, without any pressure — so it's brilliant to hear that came across. And what a bonus getting it all sorted in one visit! We'll make sure Eddie knows you said so. We hope to be of service again in the future!
Great service from the engineer
Jay was thorough, careful and courteous, and completed the work of replacing our windows efficiently. He cleaned the windows and tidied up, leaving our property better than it was before he came!
14 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your kind words! We're delighted to hear that Jay did such a fantastic job replacing your windows. He really does take pride in his work and always makes sure to leave a property clean and tidy — so it's wonderful to hear that he left things even better than before! We'll be sure to pass your lovely comments on to him. Thank you for choosing us and we hope to hear from you again in the future!
Eddie was very professional and polite…
Eddie was very professional and polite did a brilliant job would definitely recommend
9 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your lovely review! We're really pleased to hear that Eddie delivered such a brilliant job and that you'd recommend us — that means a lot to the whole team. Eddie is a fantastic member of our team and we'll make sure he sees your kind words. We hope to be of service again in the future!
Excellent service from start to end.
Nice rep called to advise and quote. Chose way we wanted to go from 2 options. Agreed to pay 50% deposit. Kept informed all the way through. Jay arrived at the agreed time for installation. Very personable. Work completed, windows were cleaned. Very impressive service from start to end. Would thoroughly recommend.
9 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for taking the time to leave such a thorough and positive review! It's great to hear that you felt well looked after at every stage — from the initial consultation and quote right through to the installation. We always aim to keep our customers informed and make the whole process as smooth and transparent as possible, so it's brilliant to know that came through. Jay will be thrilled to hear your kind words — he takes real pride in his work and it shows! Your recommendation truly means the world to us. We hope to be of service again in the future!
Carl was very professional and…
Carl was very professional and knowledgeable, we have had a great service previously and called The Window Doctor to quote for another couple of windows.
9 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your kind words, and welcome back! It really means a lot that you chose to come back to us for your next project — there's no greater compliment than a returning customer. We're so pleased to hear that Carl impressed you with his professionalism and knowledge. We'll make sure he knows you said so! We look forward to getting your new windows sorted for you and hope to continue providing the same great service you've come to expect from us!
A faultless service
A faultless service. Easy to book appointment online or through office. Text updates on arrival time. Carl was very helpful and efficient. Very happy with the replacement panels.
8 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your wonderful review! 'Faultless' is exactly what we strive for, so that really is lovely to hear! We're glad the booking process was straightforward and that our text updates kept you in the loop — we know how important it is that our customers aren't left waiting around. Carl will be really pleased to hear your kind words too, he always goes above and beyond to make sure the job is done right. We're thrilled you're happy with your replacement panels and hope to hear from you again in the future!
A very sound & professional Company
A very sound & professional Company, reasonable price, set the installation date to accommodate warmer weather, excellent fitter. Will certainly use again.
31 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your kind review! We're really pleased to hear that you felt well looked after from start to finish. We always try to be as flexible as possible to ensure the best outcome for our customers, so it's great to know that scheduling around the weather made a difference! Our fitters take real pride in their work and it's lovely to hear that came through. We look forward to welcoming you back in the future — thank you again for choosing The Window Doctor!
Easy peasy
Easy to book a quote, engineer turned up promptly and brought own shoe covers. Advised on cost straight away, which was reasonable.
2 de abril de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for taking the time to leave us a review! We're glad to hear the booking process was easy and that our engineer arrived promptly — we always aim to be respectful of our customers' time and homes. The shoe covers are a small touch but it's something we feel strongly about! We're also pleased to hear the pricing was clear and reasonable from the outset. We hope to be of service again in the future!
Really good professional and friendly…
Really good professional and friendly experienced engineers and admin staff. So happy with my front window replacement. So clear and light now. Engineers on time and communication with office great. Will definitely use again. Thanks all.
25 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for such a lovely review — it really does put a smile on all of our faces! We're absolutely thrilled to hear you're so happy with your new front window — there's nothing quite like that feeling of a fresh, clear installation letting the light in! It's also brilliant to hear that both our engineers and office team made such a positive impression. It really is a team effort and everyone takes great pride in making the whole experience as smooth as possible for our customers. We look forward to welcoming you back in the future — thanks so much for choosing us!
Great service received
Great service received. Eddie arrived within a couple of hours, did a quick review and fixed 2 windows there and then in quick time.
25 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your lovely review! We're really pleased to hear that Eddie was with you so quickly and was able to get both windows fixed on the same visit — we know how important it is to get things sorted without any unnecessary delays. Eddie is a brilliant member of our team and always works efficiently without compromising on quality. We'll make sure he sees your kind words! We hope to be of service again in the future!
Thank you Jay
I had four double glazed units which had failed and were misted up. Not knowing who to call a good neighbour recommended the Window Doctor. And I’m glad they did as Jay the engineer who came out to quote and did replace the units was excellent. He was very professional and polite and very obliging. He obviously is very skilled and respectful. He did an excellent job and my wife, and I are very pleased with him and would recommend the Window Doctor, especially Jay.
23 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for taking the time to leave such a detailed and heartwarming review! We're really glad your neighbour pointed you in our direction and that we were able to live up to that recommendation. Misted up units can be so frustrating, so we're thrilled to hear that Jay was able to get everything sorted for you. He really is a skilled and dedicated member of our team and takes great pride in treating every customer and their home with the utmost respect. It's wonderful to hear that both you and your wife are so pleased with the results — that means the world to us! We'll make sure Jay knows just how happy you are. Thank you again for recommending us, especially Jay — we hope to be of service again in the future!
A great company!
Eddie came to fit and repair new locks on our front door and porch today (23.3.26). He was on time, polite, respectful of our home and us, and also did a great job. He did not leave any mess and gave us tips on how to care for our locks. Would definitely use again and recommend to anyone looking for lock repairs and replacements.
23 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you for your lovely review! We're so pleased to hear that Eddie took such great care of you and your home. It's brilliant that he was able to get your locks sorted and leave you with some handy tips too! We'll make sure he sees your kind words. Thank you for recommending us and we hope to be of service again in the future!
Great experience and job quality
The whole experience from on-line, to the engineer attending to give an estimate to completion was smooth efficient and friendly. Highly recommend.
20 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your kind words! We're really pleased to hear that the whole process felt smooth and effortless from start to finish — that's exactly what we aim for. Your recommendation means a lot to us and we hope to be of service again in the future!
Very professional and friendly with…
Very professional and friendly with great in depth knowledge of the job thank you
11 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your kind words! We're really pleased to hear you had a great experience and that our engineer's knowledge and friendly approach made a difference. We hope to be of service again in the future!
Amazing Service
I passed an employee in his van and asked if his company fitted Cat flaps.
He gave me a card and I called the following day. I spoke to Fiona who could not have been more helpful.
The following day Carl turned up and made a fantastic job, fitting the Cat Flap without damaging any of the paint work on the outside of my UVPC door.
As a first time, Cat owner he also gave me lots of hints and tips on how to care for my new arrival.
The service exceeded my expectations.
THANK YOU
5 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
What a lovely review, thank you so much! We love that a chance encounter led you to us! Fiona and Carl are both fantastic and we'll make sure they see your kind words. It's brilliant to hear that Carl did such a careful job with the cat flap and even took the time to share some tips for your new arrival — we hope they're settling in well! 🐱 It means the world to us that the service exceeded your expectations. We hope to hear from you again in the future!
The handles had come off two double…
The handles had come off two double glazed windows, the previous owner had not took care of them. The windows were open half way and we couldn’t close them . I contacted this company and Carl came out the next day and checked the windows. I was later sent a quote for the repairs which also covers parts for 2 years. The quote was reasonable and I went ahead and booked in the work with their customer service who are really helpful. Carl arrived two days later and did the work, he was polite, friendly , tidy and clearly knows his job very well. I will deff use them again!! Thanks Carl!
9 de março de 2026
Opinião espontânea
Resposta da The Window Doctor Care & Repair Service Ltd
Thank you so much for your detailed review! We're really glad we could get those windows sorted for you so quickly — it must have been a relief to finally get them closed! Carl always does a fantastic job and it's great to hear he left you feeling so well looked after. We'll make sure he sees your lovely comments. Our customer service team will be pleased to hear a mention too! We look forward to being of service again in the future — thanks again!
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